UPS connected to DiskStation has reached low battery

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MartyDavis
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UPS connected to DiskStation has reached low battery

Unread post by MartyDavis » Sat Jun 23, 2018 8:43 pm

After updating to DSM 6.2-23739, I have started receiving repeat notifications which state: UPS connected to DiskStation has reached low battery. These occur at an irregular frequency. For example, 55, 40, 37, 34, 10 minutes ago.

My APC UPS shows full battery strength and normal line voltage conditions. It hasn't indicated any problems with the incoming power.

Any ideas on how to disallow this erroneous message?

hansost
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Re: UPS connected to DiskStation has reached low battery

Unread post by hansost » Tue Jun 26, 2018 11:00 pm

hi

100% same problem here - after latest softwareupgrade.

I am told, there is just 45 sec. of power left on my APC Back-UPS cs 500.

Installed a brand new battery in the UPS - same problem.

It must be a softwareerror - please fix!

Greeting from Denmark
Hans

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Re: UPS connected to DiskStation has reached low battery

Unread post by nabla » Wed Jun 27, 2018 9:25 am

Hi,
same problem after latest software upgrade.
The official technical support did not reply to my emails

gfs
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Re: UPS connected to DiskStation has reached low battery

Unread post by gfs » Wed Jun 27, 2018 9:29 am

This is a USER forum, where problems can be discussed.

Bugs have to be reported to Synology itself.
https://account.synology.com

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Urashima Taro
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Re: UPS connected to DiskStation has reached low battery

Unread post by Urashima Taro » Sat Jun 30, 2018 5:37 pm

I have the same problem on two of my Synology NAS (DS112J and DS716+). Both worked without issues until after upgrading to the latest version of DSM 6.2-23739.

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Joopr
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Re: UPS connected to DiskStation has reached low battery

Unread post by Joopr » Mon Jul 09, 2018 8:33 pm

I have the same problem on my DS412+! I had just replaced the battery in my Backup-UPS CS350 (after running for over 5 years without any problems). But this Synology 'bug' (?) is bugging me. In the Device Info it says: Estimated Battery Time: 0 seconds but Battery Charged: 100%. I'm not too worried because I'm running on a new battery but it should say what the estimated battery time is so there won't be any warning messages send.
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Re: UPS connected to DiskStation has reached low battery

Unread post by FinnBuhl » Fri Jul 13, 2018 3:41 pm

I have the same problem on my DS1515+ units. The UPS (CS650) has been functioning very well for many years, but after the latest couple of updates (now: DSM 6.2-23739 Update 1) I get one or two of these messages every day.
It would be nice if Synology could look into it and create an update to fix it.

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