Red cross over my Synology NAS in Windows Explorer

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tthorsson
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Red cross over my Synology NAS in Windows Explorer

Unread post by tthorsson » Sun Dec 17, 2017 8:56 am

Hi!

My Synology NAS is marked with a red cross in Windows Explorer. If I double click on the icon I can access my nas-files. And the red cross disappear. But it appears again when I restart my computer.

Image

Thankful for some help.

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eaz
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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by eaz » Sun Dec 17, 2017 9:44 am

Your DS may be in energy saving mode (hibernation), and will wake up when you click.
Please share if a reply was useful or how the issue was solved, it helps other DS users.

DS415+ (4TB HGST+ 4TB Seagate raid1 + 2*480GB SSD raid1), DS212+ (2*WD red 2TB), previous DS411J, DS106

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tthorsson
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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by tthorsson » Sun Dec 17, 2017 9:49 am

Thanks eaz for your reply!

I looked in my Synology Control Panel. Hibernation is turned off. My NAS is always on.

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eaz
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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by eaz » Sun Dec 17, 2017 9:52 am

Your windows network card may be hibernating. It must be something like that.
Please share if a reply was useful or how the issue was solved, it helps other DS users.

DS415+ (4TB HGST+ 4TB Seagate raid1 + 2*480GB SSD raid1), DS212+ (2*WD red 2TB), previous DS411J, DS106

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tthorsson
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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by tthorsson » Sun Dec 17, 2017 10:41 am

Thanks eaz!

I looked into my network card settings. The settings is somewhat complicated. Under Power Management I can't see any options for hibernation.

I disabled my ethernet network card, restarted my computer and connected to my network via my computers wifi-card. No change. Still the red cross in Windows Explorer.

I also experience the same red cross problem when using my two Windows tablets. So the problem is not specifically associated with my desktop computer.

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eaz
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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by eaz » Sun Dec 17, 2017 10:47 am

Good elimination work.
Still I believe it should be a drive spin down, a network component, an ip number lease or something like that. Keep on looking, or, do not worry, everything works after a wake up:-)

Also read: https://social.technet.microsoft.com/Fo ... networking
Please share if a reply was useful or how the issue was solved, it helps other DS users.

DS415+ (4TB HGST+ 4TB Seagate raid1 + 2*480GB SSD raid1), DS212+ (2*WD red 2TB), previous DS411J, DS106

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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by tthorsson » Mon Dec 18, 2017 8:55 am

Thanks! I've read the thread in the link. The solution provided includes changing my computer name. I don't want to do that. My Bitdefender antivirus account is tied to my computer name. So I haven't tried the solution in the thread.

I have searched the web for a solution to my problem but I haven't found any useful information. So, if no solution turn up I can live with the red x over my network drive in Windows Explorer. Everything else works. It's just a bit annoying to see the red x.

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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by rdcranston » Sun Jun 03, 2018 5:19 pm

I have this same issue. Each I restart my computer (windows 10) I get the red 'x'. My 1513+ is always on as well. If I click the drive it goes directly in. If I click a shortcut to a share it goes directly in. If I use a program that tries to access the drive it gives me an error. This only happens when my machine has been off. When SMB1 was enabled it did not occur, now with it disabled it happens every time I start my computer. I think it is just a timing thing to be honest.

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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by eaz » Sun Jun 03, 2018 5:42 pm

It is clearly a windows 10 issue, best chance to get it fixed is to search the windows forums.
Please share if a reply was useful or how the issue was solved, it helps other DS users.

DS415+ (4TB HGST+ 4TB Seagate raid1 + 2*480GB SSD raid1), DS212+ (2*WD red 2TB), previous DS411J, DS106

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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by coffeytc » Sat Jul 14, 2018 4:02 am

Same problem - Windows 10 Home Edition with Synology Diskstation DS918+: The Windows 10 machine is on the same workgroup as the DS918+. The red X also causes some applications to not be able to access the NAS. It is not just a graphic inconvenience. I have to physically touch each mapped drive after I boot the computer. It has nothing to do with hibernation. I wrote a script as a work-around.

The problem does not appear in Windows 7 Professional from a machine not even part of the workgroup.

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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by tthorsson » Sat Jul 14, 2018 8:07 am

coffeytc wrote:
Sat Jul 14, 2018 4:02 am
I wrote a script as a work-around.
Thanks coffeytc for your reply!

Is the script a batch-file which automatically starts during boot up? Could you please share the script. I'm not able to write it myself.

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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by Shadow771 » Sat Jul 14, 2018 10:01 am

This is a Windows problem that I hoped would be 'fixed' in Windows 10, but unfortunately no. I know this problem has been here since at least Windows XP..

I work in worldwide enterprise company with WIndows file servers in various locations. We a standard Windows 7 image globally on all our client machines. And this problem occurs on many client machines. So we also have a login script that remaps every drive mapping to work-around this.

I myself have also done this in my private environment to keep the drive mappings of my computer and the computers of family & friends active. On each computer I manage I've setup a PowerShell login script, and one of the things it does is re-map the network drives to my closest NAS (I have 2 in seperate locations).

Code: Select all

param([string]$closestNAS) #Must be the first statement in the script

$ndriveobj = New-Object -Com wscript.network

$ndriveobj.RemoveNetworkDrive("Y:", $true, $true)
$ndriveobj.MapNetworkDrive("Y:", "\\" + $closestNAS + ".vanleeuwennet.nl\musketeers", $true)
Write-Host "Remapped Y:\ drive to \\$closestNAS.vanleeuwennet.nl\musketeers" -ForegroundColor Green

$ndriveobj.RemoveNetworkDrive("X:", $true, $true)
$ndriveobj.MapNetworkDrive("X:", "\\" + $closestNAS + ".vanleeuwennet.nl\vanleeuwenfamily", $true)
Write-Host "Remapped X:\ drive to \\$closestNAS.vanleeuwennet.nl\vanleeuwenfamily" -ForegroundColor Green

$ndriveobj.RemoveNetworkDrive("W:", $true, $true)
$ndriveobj.MapNetworkDrive("W:", "\\" + $closestNAS + ".vanleeuwennet.nl\web", $true)
Write-Host "Remapped W:\ drive to \\$closestNAS.vanleeuwennet.nl\web" -ForegroundColor Green

$ndriveobj.RemoveNetworkDrive("H:", $true, $true)
$ndriveobj.MapNetworkDrive("H:", "\\" + $closestNAS + ".vanleeuwennet.nl\UserHomes\Yuri", $true)
Write-Host "Remapped H:\ drive to \\$closestNAS.vanleeuwennet.nl\UserHomes\Yuri" -ForegroundColor Green

Write-Host "Successfuly remapped all network drives" -ForegroundColor Black -BackgroundColor Green
Synology DS216+II <--> Synology RT1900AC <--> <site-to-site VPN tunnel> <--> Synology RT1900AC <--> Synology DS118

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tthorsson
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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by tthorsson » Sat Jul 14, 2018 12:36 pm

Thanks Shadow771 !

I appreciate your help! I have no experience using this kind of scripts, but I will try it out. I post back here when I've tried it.

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Shadow771
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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by Shadow771 » Sat Jul 14, 2018 1:28 pm

I can write a quick custom script for you so it works for your Z drive, according to your first screenshot? My script is a little dynamic as it gets the information about the closest NAS from another shorter script. You don't need that.
Synology DS216+II <--> Synology RT1900AC <--> <site-to-site VPN tunnel> <--> Synology RT1900AC <--> Synology DS118

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tthorsson
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Re: Red cross over my Synology NAS in Windows Explorer

Unread post by tthorsson » Sat Jul 14, 2018 3:44 pm

Shadow771 wrote:
Sat Jul 14, 2018 1:28 pm
I can write a quick custom script for you so it works for your Z drive, according to your first screenshot? My script is a little dynamic as it gets the information about the closest NAS from another shorter script. You don't need that.
Thanks Shadow77! That would be great! :)

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