Intel C2000 Series Failures

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drink213
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Intel C2000 Series Failures

Postby drink213 » Mon Feb 06, 2017 6:23 am

Are there any Synology NAS's affected by the Intel C2000 Series issues? And any plans to replace them?

Looking at this it seems some would be affected
https://www.synology.com/en-global/know ... y_NAS_have

http://www.intel.com/content/dam/www/pu ... update.pdf
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Re: Intel C2000 Series Failures

Postby Wolf » Mon Feb 06, 2017 8:14 pm

All model with Atom C2xxx could suffer that issue since it is a known design flaw on those chips. We need an official position from Synology aimed to anticipate the failures, a replacement/upgrade program is what is needed.
They then have to ask Intel to compensate the costs.
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Re: Intel C2000 Series Failures

Postby rgarjr » Mon Feb 06, 2017 8:36 pm

Wonder if that's the cause of the many 1815+ going belly up.
https://forum.synology.com/enu/viewtopi ... 03#p467603
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Re: Intel C2000 Series Failures

Postby DasBiest » Mon Feb 06, 2017 11:12 pm

Would be nice to hear an official statement, because I'm worried about my DS1515+ and what will happen if it dies.
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Re: Intel C2000 Series Failures

Postby stubbed » Tue Feb 07, 2017 12:20 am

Just came here to post this, glad someone else already has. There will need to be a mass recall, I assume this SOC isn't in a socket...
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Will Intel C2000 based NASes need replacing?

Postby brimur » Tue Feb 07, 2017 12:38 am

I was just reading about the Intel C2000 issue mentioned here...

https://www.theregister.co.uk/2017/02/0 ... ulty_chip/

Will this affect all 1515+ and 1815+ models and could this result in Synology doing a replacement scheme?
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Re: Intel C2000 Series Failures

Postby Ego Shredder » Tue Feb 07, 2017 3:32 am

What is the main suspected cause of this failure? Is it similar to the Nvidia laptop GPU debacle up to 2008? It seems my DS415+ Intel Atom C2538 is now feeling nervous.
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Synology DSxx15+ NAS using faulty Intel Atom C2538 CPU's

Postby tgilles1 » Tue Feb 07, 2017 6:59 am

Fairly big news. Apparently, C series 2013 Atom CPU's are impacted by this fatal flaw.

https://www.theregister.co.uk/2017/02/0 ... ulty_chip/

Specifically DS1515+ and DS1815+, which still use these CPU's.. Synology REALLY needs to get on with updating these products.
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Re: Will Intel C2000 based NASes need replacing?

Postby ctb_ » Tue Feb 07, 2017 7:07 am

My DS1515+ just up and died last week. Synology support was great about issuing an RMA right away. I'm also concerned about my pfSense firewall (Netgate SG-2440) which has an Atom C2358 in it. Sigh.
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Re: Synology DSxx15+ NAS using faulty Intel Atom C2538 CPU's

Postby lburns » Tue Feb 07, 2017 8:01 am

You beat me to it, I'm opening a ticket.

Here is the official INTEL document.
https://www-ssl.intel.com/content/dam/w ... update.pdf

Intel indicated in a January 2017 revision of its Atom C2000 family documentation that the chip line contains a clock flaw. Errata note AVR.54, titled "System May Experience Inability to Boot or May Cease Operation," explains that the Atom C2000 Low Pin Count bus clock outputs (LPC_CLKOUT0 and LPC_CLKOUT1) may stop functioning. Permanently.

An Intel spokesperson in an email to The Register characterized the issue as "a degradation of a circuit element under high use conditions at a rate higher than Intel’s quality goals after multiple years of service."

"If the LPC clock(s) stop functioning the system will no longer be able to boot," Intel's documentation explains.



This is a big deal...
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Re: Intel C2000 Series Failures

Postby Wolf » Tue Feb 07, 2017 10:14 am

I submitted an enquiry to Synology and to SuperMicro (my pfSense setup has a C2558 MB) in order to have their official statement. It is hard they will decide to just wait failures to happen after Cisco and Intel declared officially a design flaw in the SOC.
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Re: Intel C2000 Series Failures

Postby lockian » Tue Feb 07, 2017 11:01 am

My concerns echo what everyone has said above. I hope Synology come forward on this one quickly with some information for those potentially at risk of this issue.
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Re: Will Intel C2000 based NASes need replacing?

Postby Norin » Tue Feb 07, 2017 11:17 am

Yeah,

Its a good question, seems the 1815+ has a C2538 which is mentioned in theregisters news.
Would be grand to have some response and ways to determine if the device is affected.
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Re: Intel C2000 Series Failures

Postby paume » Tue Feb 07, 2017 11:18 am

Problem is, they are blaming it on the B0 stepping of C2xxx Atoms, but who knows how wide the problem is, and what do all those replacement units Synology is already shipping contain inside. I already had to pay out my own pocket to ship back my dead ds1815+. Not to mention the down time.
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Re: Synology DSxx15+ NAS using faulty Intel Atom C2538 CPU's

Postby Sunstoke » Tue Feb 07, 2017 11:51 am

lburns wrote:You beat me to it, I'm opening a ticket.

This is a big deal...


Yes, I have also logged a ticket & encourage every other affected owner to log a ticket.

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