Mac finder extremely slow when running Cloud Station

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pdalfarr
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Re: Mac finder extremely slow when running Cloud Station

Unread post by pdalfarr » Fri Feb 28, 2014 1:50 pm

I already exchange many messages with Synology support about this problem.

Here are all the things I tried (either asked by Synology support, or just my own guess)
- Completely Uninstall DropBox & Google Drive
- Upgrade from Mac OS 10.7 to 10.9.2
- try to downgrade Cloud Station client to latest (2xxx version, i.e. pre 3xxx)

The last try, i.e., downgrade cloud station client, could work, but I didn't had time to check since an 'autoupgrader.app' is launched and install the very latest cloud station client (3005 ATTOW)

I would like to give another try to this 'downgrade workaround'.

Could someone tell me how to disable 'autoupgrader.app' so I keep the current Cloud Station client (2xxx)?

Synology team members:
Could you please help me to achieve that in order to investigate a bit more this issue, and, more important, have a working system back again.

Thanks for your efforts to solve this really annoying issue.

martin59
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Re: Mac finder extremely slow when running Cloud Station

Unread post by martin59 » Fri Feb 28, 2014 5:58 pm

my workaround:

if finder windows making problems, I "pause" cloud station. If I need sync, I sync again.

for me ok until the update is available.

CloudMan
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Re: Mac finder extremely slow when running Cloud Station

Unread post by CloudMan » Fri Feb 28, 2014 6:24 pm

@ pdalfarr

This is more than interesting - look at what Synology support wrote as I asked them how to downgrade CS:

=====
Hi,

Unfortunately you will not able to downgrade client, as database and version will be different and hence you may not able to connect from client to server and cause problem.

======

It really seems that there are real experts who deal with customers ...

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Re: Mac finder extremely slow when running Cloud Station

Unread post by Dujoro » Fri Feb 28, 2014 10:38 pm

Posted earlier:

It is possible to roll back CloudStation but it has to be done on EVERY device you are using (DiskStation, Windows, Android, Mac, iPhone, Linux.)

The last stable versions that I found were:
DiskStation - 2.1-2577
Windows, Mac need to be on the 2577 version as well, look for 2577 in the install files.
Android - 1.4.1-081

I don't use iOS so can't speak those.

There may be an issue reconnecting to some shares going backward like this. That's what I ran into on my MacBook Pro. I worked on it for a little while but ran out of free time to play with it any longer, uninstalled it completely on everything and am using other methods available. It looks like there are just too many problems with CloudStation right now, but plan to keep an eye on it. If they can get it working right and stable, it will be a great tool. For me, the fact that it went from working to not working in such a grand fashion and with no fix in sight isn't really an option. Stability and reliability are most important to me in any server/client environment.

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Re: Mac finder extremely slow when running Cloud Station

Unread post by marcovr1980 » Mon Mar 03, 2014 10:18 am

Does Synology take their customers seriously? Lots of people do have this issue and they're just blaming Dropbox and Google drive. I also got the default email they're sending to everyone.

My Cloudstation used to work fine and then came the update. My computer was so slow and I blamed Mavericks for it. I even reinstalled my computer with an older OS!

philbert1
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Re: Mac finder extremely slow when running Cloud Station

Unread post by philbert1 » Tue Mar 04, 2014 1:00 am

Hi Gang -

Like many of you, I've been having a terrible time running the latest Cloud Station client software (3005) on all my Macs. And also like many of you I filed a ticket with Synology's tech support, but unfortunately they haven't been able to help. I was hoping that OS X 10.9.2 might fix the problem, but obviously it hasn't.

Anyway, I MAY have come up with a solution. This seems to work for me, but your milage may vary. Disclaimer: I've only tried this on a single Mac (my 2010 iMac running Mac OS X 10.9.2). So if you try this out and end up loosing data because of it, don't came cryin' to me.

1. Locate "Synology Cloud Station" in the Applications folder
2. Right-click the icon and do a "Show Package Contents"
3. Dig down to the folder "Contents/MacOS/iconoverlay"
4. Rename the file "runSynoSIMBLAgent" to "_runSynoSIMBLAgent" (you might be asked for your password -- I can't remember)
5. Reboot

Some background info: I first noticed the "sluggish Finder" problem a year ago when I first tried out Cloud Station. I was able to "fix" it back then by editing the two AppleScript files in the "iconoverlay" folder (I essentially nulled-out both of the .scpt files). Unfortunately that trick doesn't seem to work with v3005 of the client software. So I took a chance and tried renaming the file "runSynoSIMBLAgent".

My theory is renaming this file prevents "SynoMacIconOverlay.bundle" and/or "SynoSIMBL.osax" from loading. A .osax file is (I believe) used for AppleScript. So if one or both of these files is relying on AppleScript, then that's probably the issue. AppleScript is a single-threaded technology, and was never intended to be run in the world of multi-core CPUs. Given that these files are in an "iconoverlay" folder they're probably doing all the work of handing Finder icon overlays. Since I don't care about icon overlays, I shouldn't need this stuff running. And if it's not running, then maybe the Finder won't grind to a halt. Note that I also have the two AppleScript files nulled-out, but I don't think that particular mod is actually helping. I'm mentioning this fact in the event someone wants to try that as well.

Luckily the rename change seems to work for me. I personally haven't noticed any Finder slowdowns since I made this change, and I've been running like this for a week. I'm hoping that Cloud Station is still working properly. I still get OS X Notifications whenever a file changes, and I don't think I've lost any data (knock on wood). So I guess things are okay... Anyway, if you try this out, please post your results here. Good luck, I hope this helps, and of course caveat emptor.

philbert

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Re: Mac finder extremely slow when running Cloud Station

Unread post by pdalfarr » Tue Mar 04, 2014 10:16 am

@Philibert

I just tested your suggestion and IT WORKS!

Disabling icon overlay in settings of CloudStation DOES NOT fix the problem.

Thanks a lot for your investigation Philibert!

Hope Synology will take that into account and, hopefully, fix the problem soon.

KR,

Pascal

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Re: Mac finder extremely slow when running Cloud Station

Unread post by Kevology » Wed Mar 05, 2014 4:09 pm

OMG, FINALY! I was dealing this for 2 months until I couldn't take it anymore and decided to systematically shut down every process my computer was running until I pin-pointed what it was, sure enough the finder ran smooth after I killed the Syno CS. :twisted:

So, I google "Synology Cloud Station Finder Slow" and this is at the top of the list. I am so relieved to find this! I AM NOT ALOOOONE! :wink:

I hope Synology support is looking into this to fix it, seems there are a lot of people here complaining about it and probably a lot more who are experiencing it but don't even know what it is.

I too will try the fix by Philibert and report back.

I'm on a:
-2010 Mac pro - Mavericks 10.9.2
-PCIE SSD HD
-Plenty of Ram
-I have a Syno DS 212J running the latest OS

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Re: Mac finder extremely slow when running Cloud Station

Unread post by Kevology » Wed Mar 05, 2014 4:18 pm

@Philibert

I COULD KISS YOU RIGHT ON THE MOUTH! (But I won't) :P

I'm sending huge karma points your way right now... It seems to be working. I'm not sure if this will have an effect on other things (I hope not) but now the nightmares and the twitching will stop and the sun will come out again.

Thank sir, Thank you.

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Re: Mac finder extremely slow when running Cloud Station

Unread post by zaporogues » Wed Mar 05, 2014 7:21 pm

Hello

the situation is really terrible, on both my Mac (both have SSD by the way...), the finder is hung for 5 seconds every 5 minutes or so.

But the solution is very easy for me : I clic on the Synology icon, and I pause it.

And then suddenly, no more hang, no more issue, the finder is smooth again !!!

Of course, not to forget to restart it again, if not any change is not synchronized :-)

(and I have also dropbox, and also Google docs. So the issue is *only* cloudstation client. BTW, it is not the first time ...

Raca
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Re: Mac finder extremely slow when running Cloud Station

Unread post by Raca » Wed Mar 05, 2014 7:24 pm

Thank you philbert1!! :)
I've applied your trick and no more freeze.
Let's hope it doesn't break anything it shouldn't...

Edit: Sync seems to be working fine so far.

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Re: Mac finder extremely slow when running Cloud Station

Unread post by heddal » Wed Mar 05, 2014 8:14 pm

Yes thank you Philbert. I also have verified that your trick is working fine on iMac and Macbook Pro retina with Maverick.. :D

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Re: Mac finder extremely slow when running Cloud Station

Unread post by pdalfarr » Thu Mar 06, 2014 7:59 am

Hi,

I sent this message to Synology support:

"
Could you please investigate "Finder Icon Overlay" as explained here http://forum.synology.com/enu/viewtopic ... 81#p307281

This could be the reason of the bug..."

And I just received this answer from Synology Support

"
Fortunately, according to our developers, this has been identified as a known issue. We are working hard to address this in a future release of Cloud Station.
Please kindly stay tuned for the update, and in the meantime, we apologize for any inconvenience caused.
"

So, hopefully, they should be able to provide a bug fix soon :D

Thanks a lot Philibert

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Re: Mac finder extremely slow when running Cloud Station

Unread post by Jochemh » Thu Mar 06, 2014 4:58 pm

Philibert,

Thank you very much for the suggestion - that indeed solves the problem!

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Re: Mac finder extremely slow when running Cloud Station

Unread post by philbert1 » Fri Mar 07, 2014 5:16 pm

I'm really glad to hear that my little hack is helping other people out :) And I think @pdalfarr has the right idea -- if the hack helps you, then email the Synology support staff and let them know as well.

- philbert

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