DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Topics pertaining to volume setup, boot/shutdown, initialization, DSM update, HDD migration.
Forum rules
1) This is a user forum for Synology users to share experience/help out each other: if you need direct assistance from the Synology technical support team, please use the following form:
https://myds.synology.com/support/suppo ... p?lang=enu
2) To avoid putting users' DiskStation at risk, please don't paste links to any patches provided by our Support team as we will systematically remove them. Our Support team will provide the correct patch for your DiskStation model.
richyo
Trainee
Trainee
Posts: 10
Joined: Sat Jul 01, 2017 6:31 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby richyo » Sun Aug 27, 2017 10:43 am

polanat wrote:
richyo wrote:
SN#1571

Manufacturing dated July 2015

richyo wrote:CPU stepping is 8 so i think its still the affected one??

Yes, it is! It is the same affected Intel C2538 ...


How can i figure out the manufacturing date? is it 15 in year and 7 in month? I have contacted Synology and will update when possible.
DS1815+
4X WD RED 3TB
RAID 5
polanat
Skilled
Skilled
Posts: 602
Joined: Tue Jul 15, 2014 9:09 am

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby polanat » Sun Aug 27, 2017 10:52 am

richyo wrote:How can i figure out the manufacturing date? is it 15 in year and 7 in month?

Exactly so!
DS415+ [5.2-5967 Update 3 + 4xST3000VN000] & DS112 [DSM 6.1.2-15132 + WD40EFRX+ Ext1 WDBEMM0010BBK-U3] / Transmission 2.84-10 / Transmission Remote GUI 5.0.1
Samsung SMART TV 3D FullHD UE40ES6307 / Samsung UE32H4000 + iconBIT Toucan Duo Plus mk2 / iconBIT NetTAB THOR ZX (NT-0907S)
TP-LINK TD-W8961ND +2TL-ANT2408CL + TL-SG1008D / UPS Powercom WOW-500U
richyo
Trainee
Trainee
Posts: 10
Joined: Sat Jul 01, 2017 6:31 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby richyo » Mon Sep 04, 2017 1:07 pm

So 3 days after i got my replacement NAS working and configured to how i needed it. I saw that my NAS was ~90% full which was odd. I rebooted it and it failed to boot again. Constant flashing blue power LED. Next NAS please :roll: :lol:
DS1815+
4X WD RED 3TB
RAID 5
oholiab2000
I'm New!
I'm New!
Posts: 1
Joined: Thu Sep 07, 2017 5:07 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby oholiab2000 » Thu Sep 07, 2017 5:17 pm

I'm not an IT professional, but I play one in our studio.

Just thought I would add that our both of our two DS1815+ units gave out on us this past weekend. Walked in to the studio after the holiday weekend and both were dead. They were configured as a HA Cluster with active and passive. Both failed on the same weekend while we were all away. So much for backup...

Advance RMA units are expected to arrive today. Again, I'm not an IT professional, and this is my first time even visiting the forums. I would appreciate any guidance that anyone is willing to offer on how to setup the new units. From what I have read, I simply plug the old HDDs into the new units and it should be good to go? Will it remember my configuration (IP addresses, HA Cluster, etc) ?

Thank you in advance.
coop777
Novice
Novice
Posts: 59
Joined: Mon Jan 11, 2016 4:21 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby coop777 » Fri Sep 08, 2017 8:54 pm

There are several of us whom have gone through this - once you receive the new units, take a spare Sata drive NOT part of your array and put it in bay 1. Power the unit on and reassign your static IP, then let DSM fully update. Once that completes, power the unit down, remove the temp sata drive and move the disks one at a time from the old to the new unit. Some say the disk order doesn't matter, I was very careful to make sure I did it in order. Once that is done power it up and you should be back in business. Rinse and repeat for the 2nd NAS.
coop777
Novice
Novice
Posts: 59
Joined: Mon Jan 11, 2016 4:21 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby coop777 » Fri Sep 08, 2017 8:58 pm

Also - if you have expansion cabinets for those units make sure you reconnect them to the new NAS replacements prior to booting up, and don't forget to migrate any additional RAM that you installed in the old ones if you did.....
ttpjd1
I'm New!
I'm New!
Posts: 1
Joined: Sun Sep 10, 2017 4:46 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby ttpjd1 » Sun Sep 10, 2017 4:50 pm

Hi All,

Just a quick note to let you know that as of this week (early Sep 2017) I'm in the same boat, and awaiting a response from Synology.

Is anyone collecting stats of those affected, Synology response times and/or distributing an "agreed best practice" for recovery?

Thanks in advance


Phil (UK, unit purchased late August 2015 - so worked OK for two years)
kavaa
I'm New!
I'm New!
Posts: 3
Joined: Mon Apr 07, 2014 6:09 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby kavaa » Tue Sep 19, 2017 2:32 pm

Does anyone have a manual on how to replace the PowerSupply and witch steps to follow?
maxime10
I'm New!
I'm New!
Posts: 1
Joined: Thu Sep 28, 2017 2:30 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby maxime10 » Thu Sep 28, 2017 2:35 pm

My DS1515+ reboot randomly since the 11.09.2017
==> System booted up from an improper shutdown.

Code: Select all

Système
Niveau,Journal,Date et Heure,Utilisateur,Evénement,
Warning,Système,2017/09/28 15:20:43,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/28 15:14:50,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/28 15:04:59,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/28 14:58:44,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/28 08:17:33,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/27 15:13:04,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/27 15:07:06,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/27 15:04:30,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/27 15:01:19,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/27 00:49:46,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/26 11:58:43,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/26 09:00:42,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/26 08:56:59,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/23 12:48:16,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/23 12:44:48,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/23 12:38:46,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/22 12:26:24,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/22 12:22:21,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/22 12:09:55,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/22 12:05:00,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/22 12:00:45,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/22 11:32:35,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/22 11:16:47,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/21 15:25:35,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/20 12:32:25,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/20 12:30:12,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/20 12:15:48,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/20 12:12:34,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/20 12:09:03,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/20 11:21:53,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/19 09:29:23,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/18 13:04:38,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/15 12:44:20,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/13 16:57:39,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/12 11:37:40,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/11 12:18:39,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/11 09:55:40,SYSTEM,System booted up from an improper shutdown.
Warning,Système,2017/09/11 08:17:50,SYSTEM,System booted up from an improper shutdown.
User avatar
Twisted World
Versed
Versed
Posts: 212
Joined: Sun Jun 12, 2016 8:29 am
Location: Netherlands
Contact:

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby Twisted World » Fri Sep 29, 2017 12:30 pm

Finally took some time to read through this entire thread because I'm still pretty worried about my DS1815+ which is, up till now, still functioning okay btw.

The only thing missing in this thread (from most users) is the kind of load your were putting on your NAS.

Intel responded to The Register with "a degradation of a circuit element under high use conditions at a rate higher than Intel’s quality goals after multiple years of service."

I am kind of wondering if this is true, of just regular Intel BS to make matter appear less terrible than they actually are.

Did all of you dead 1815+ victims use the device under constant heavy load?

Another thing I'm wondering; is this "fix" of soldering a resistor to the motherboard really a "fix"? As I understand it, once the Atom dies, it is REALLY dead, no way to revive. I think this so called "fix" is not a fix at all but rather a solution to prevent death from happening on the motherboards that aren't dead yet and if so, should we all just send in our working units to have this thing soldered on anyway?
Home units: DS1815+ | EDS14 | DS211+
Work units: DS916+ | DS216+II | DS216play | DS415play | DS212+
tommyd
Apprentice
Apprentice
Posts: 88
Joined: Sat Jun 22, 2013 6:48 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby tommyd » Fri Sep 29, 2017 2:11 pm

Definitely related to usage. I had a pair of DS1815+ working fine. Configured them in SHA and they were awake 24/7 communicating with each other. One died within a few weeks....

As for the pull up resistor fix, there is a posting indicating the Intel processor failure is the inability to drive a clock line high.
The pull up allows the signal to go high even when the processor fails.

I believe Synology is taking failed NAS boxes, adding the resistor and shipping them back out!!!
richyo
Trainee
Trainee
Posts: 10
Joined: Sat Jul 01, 2017 6:31 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby richyo » Sun Oct 01, 2017 1:42 pm

Load wise i had cloud station sync files in real time for 3 PCs. Every now and again i would manually transfer large files over.
Another friend had nightly veam backups running just recently. They got their NAS before me and it died after mine.

Stil waiting for my 3rd NAS to arrive.
DS1815+
4X WD RED 3TB
RAID 5
WetMacula
Rookie
Rookie
Posts: 35
Joined: Wed Nov 07, 2012 4:54 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby WetMacula » Mon Oct 02, 2017 5:35 pm

I believe Synology is taking failed NAS boxes, adding the resistor and shipping them back out!!!


Don't know if they are fixing dead boxes but they are definitely repairing and sending out used boxes with lots of hours on the clock. I requested an 1815 replacement before mine failed and received a used unit with the resistor. The case was beat up and there was hair and dust inside of it. I called and requested a new unit. They said there are none left. I returned the replacement and soldered the resistor on myself for about $3 and 15 minutes of my time. First thing I did on the 1815 was add a CPU fan and added vibration dampening to the cheap rattling drive cages. Wondering if the fan extended CPU life. It dropped the temperature by 20-25 degrees.

This is the last Synology product I ever buy. Was hoping the high price was justified with solid software and better customer support. It's overpriced junk and updating on day 1 is akin to playing Russian roulette. Think about the opportunity cost with $1000. With a couple hours of research, you can build a far more powerful NAS for less money then when a part dies, you replace that part.
coop777
Novice
Novice
Posts: 59
Joined: Mon Jan 11, 2016 4:21 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby coop777 » Fri Oct 06, 2017 6:40 pm

My DS1815+ is running 24/7 but not under what I would call "heavy load" I stream music from it occasionally daily, and its highest usage is watching movies. The warranty replacement I received was new, I did not see anything soldered. My only issue was having to intervene to request the advanced RMA and the time overall that it took to get it replaced.
sygad1
I'm New!
I'm New!
Posts: 1
Joined: Sun Jul 03, 2016 9:10 pm

Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby sygad1 » Mon Oct 09, 2017 7:18 am

HI,

My DS1815+ has died and it appears im not alone.

Can anyone provide a UK phone number for Synology, the one on the website doesn't do anything, it just rings out constantly.

I completed a technical support ticket but I don't think it was an RMA, i've not had a single reply/contact besides the automated reply.

FYI, I powered down my NAS to move to another location, it simply refuses to power back on, no light, no fans, nothing. Took all drives out (careful to number them), and still it won't power on.

Does anyone have a diagram for converting an ATX PSU, including the custom connectors?

Cheers

Return to “Installation, Configuration, Migration, Expansion”

Who is online

Users browsing this forum: No registered users and 12 guests