DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

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DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby Magician » Sat Jun 11, 2016 6:37 pm

Hi folks,

I found my DS1815+ offline this morning -- it won't respond to power button at all; perhaps power supply died, perhaps motherboard. I emailed Synology and awaiting response. Meanwhile, wanted to prep for next steps. Here's the situation:
- I have no reason to believe data/volume/disk integrity was broken. They should all be in good shape. There are 8 healthy disks.
- I don't happen to have the backup of the configuration data (yes I know)
- I don't remember exact version of the DSM running on it before it went offline.

I'd like to understand my options here. If Synology were to send me a new DS1815+, if I maintain disk order and move them all to the new unit, I suppose I need to do few more things. Can you help me understand this process better? I don't want to lose data accidentally.

I also see a $102 Power supply part on Synology store -- while the unit is under warranty, I'm not sure if support will send me a replacement PS or an entire unit. If you recommend me to buy this PS and see if solves the problem, I'll try that as well.

Thank you,

Magician.
DS1815+
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Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby drabisan » Sun Jun 12, 2016 2:34 pm

Is more likely your power adapter failed. It should be fairly easy to find someone with an ammeter and check if it gives anything out.

Think we'll when was the last time you upgrade the unit. Maybe you are on the latest 6, or the one just before last. There's a web demo on Synology site and you can recall the interface if it's 5 or 6. It would be easier and safer at install time to install the same major release you had. If you don't have too many packages with complicated customisations you can install the latest release.
Procedure is simple and should not alter your data volume. It gives clear messages if it cannot preserve the volume so pay attention if they decide to replace the unit entirely.
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Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby Etz » Sun Jun 12, 2016 4:50 pm

It has internal PSU, you cannot check it with Multimeter unless you will take it completely apart.
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Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby dbaps » Tue Oct 18, 2016 3:13 am

I have the same problem with my NAS DS1815+. I hope this doesn't mean that we have some poorly made component. I bought mine on 5/1/2015. Same issue no lights. I opened a case with Synology. So far they've just told me to disconnect everything, drives, ethernet, expanded memory, usb. No blue led in the front. It's all black.

I think it's under warranty. At least I hope so...If it wasn't I open it up and check what's wrong myself. But since it may be under warranty I don't want to do so. Does anyone know if the motherboard or main board has a light for power on it?

Most likely it's the power supply, right?
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Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby dbaps » Tue Oct 18, 2016 5:28 pm

Is there a way to test if the power button is bad? I know on some motherboards there is a reset button to reboot the computer. Or even pressing whatever the button connects to on the inside. I will look and see if I can tell if the button is broken. This happened on one of my early tablets made by Acer. I had to replace the button and sodder it on..Of course if it's under warranty I would never do something like this solution. Does anyone know if the warranty is two years like I've been reading online? I guess I'm going to find out soon anyway.

Thanks for your help.
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Re: DS1815+ died (no lights) - how to move disks to another DS1815+ without having configuration backup

Postby BigBlackLab » Wed Dec 07, 2016 6:20 pm

Have the same issue with my DS1815+. Found the unit powered off and tried to restart. No activity whatsoever when the power button is pressed. It's only running with (4) 3Gb WD Red drives so the PS shouldn't have been stressed by any means. The unit is connected to a CP1500PFCLCD UPS. Purchased on June 4, 2015. Synology website states a 3 year warranty so should be covered. Would appreciate if one of the previous posters would post the final outcome for the issue. Thanks.
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DS1815 won't power on

Postby astockglausner » Sat Dec 17, 2016 7:22 pm

Hello,

I came into work this morning and my NAS was off. It won't power on, there are no lights on, no response at all. I have tried different outlets, etc. No luck. I need help with this ASAP!

Thanks!

Andy
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Re: DS1815 won't power on

Postby mos65xx » Sat Dec 17, 2016 10:13 pm

Most likely your looking at a DEAD PSU in the unit.

Try unpluging the AC cord from the unit and let it sit 5~10min re-plugging in the AC cord and try powering on before calling it a DEAD PSU.
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Re: DS1815 won't power on

Postby astockglausner » Sat Dec 17, 2016 11:56 pm

I'll try but that sucks. It's 13 months old.
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Re: DS1815 won't power on

Postby astockglausner » Sun Dec 18, 2016 5:06 pm

Hello,

I tried to do what you suggested and it didn't work. So does that mean I need a new power supply and how long will that take? I ordered a new one hoping that I am able to just swap out the hard disks into the new one on Monday but I have a feeling it may not be that easy. Do you know about that?

Thanks!

Andy
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Re: DS1815 won't power on

Postby Star007 » Mon Dec 19, 2016 3:22 am

I'm having the exact same issue. Mine is 2 years old and just powered off on Thursday. I also need to know if I can just purchase another ds1815+ and put the drives back in the same order, will it work? Plz help. I feel like doing an RMA will take too long and I need access to my data ASAP. kind of don't want to use the Linux approach to recovering the data using my PC. Afraid I might mess up the array and loose the data for good.

Thanks for any input.
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Re: DS1815 won't power on

Postby astockglausner » Mon Dec 19, 2016 5:01 pm

Call support, they are sending me a new one today. Direct number is 425-296-3177
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Synology DS1815+ crashed soon after the new update and will not turn on

Postby sgtredneck » Sat Dec 31, 2016 11:46 pm

Anyone got any ideas? I have only had the unit for a year and I came home to the unit off and no way of turning the station on.

I tried jumping the Power supply on (pin 14 the green wire) to the ground (PIN 15) and the blue power light then just blinks and the fans turn on but it seems like the mother board is not functioning. It appears the voltages are all correct after that but still no booting up.

I tried using another power supply and making the jumpers to supply the correct voltages to the backplane and when doing this the blue power light blinks in the same manner with no boot up.

any suggestions? I am not sure if there is a 2year warranty or a one year, unfortunately I have to wait for the holidays to find out.
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Re: Synology DS1815+ crashed soon after the new update and will not turn on

Postby juraj » Mon Jan 02, 2017 1:31 am

I think 1812+ has at least 3 years, if not 5.

Have you tried booting it up without any drives or with a completely different drive?
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Re: Synology DS1815+ crashed soon after the new update and will not turn on

Postby RV-Junke » Mon Jan 02, 2017 3:34 pm

Yes, try leaving HDD out, but make sure you leave in exact order. I'd suggest sliding out so no pin connection made but in slot still. Then try starting unit. You may have done this already, if you did seems like unit has failed.

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