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Posts: 147
Joined: Fri Oct 13, 2006 12:55 am

Help us help you!

Unread post by Admin » Sat Feb 17, 2007 6:12 am

When posting in the "support sections" please post the following information, as it makes it easier to see what could be causing the dilemma at hand.


Synology Model Number:
Firmware Version Number:
HDD Model Number:
Number of HDDs:
RAID Type:
Network Bandwidth/MTU:
Services enabled:
Hibernation time:
External Devices:

Example
Synology Model Number: CS406
Firmware Version Number: 2.0.3 - 0428
HDD Model Number: WDC WD800JD-00MSA1
Number of HDDs: 4
RAID Type: 5
Network Bandwidth/MTU: 1Gbps/8000
Services enabled: Web, FTP, PHP, MySQL
Hibernation time: 20 mins
External Devices: Rosewill RX-353 with WDC 80GB HDD


With this information presented at first, it will help us find find an answer for you quicker, as we don't have to spend time to ask what are you using, firmware, model number, etc.

And as always, the more information you provide, the easier it is for everyone to help you.

Thanks

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