Technical Support Terrible

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Bullysrus
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Technical Support Terrible

Unread post by Bullysrus » Wed Oct 11, 2017 2:14 pm

Hi All

is it me or is the technical sport from Synology poor and slow

Logged a call on Monday, not contact as yet and they cant assist over the phone

So my problem is I cant activate my sinology licecnes, so it means my cameras aren't working.

Not happy
Last edited by Bullysrus on Sat Oct 14, 2017 5:23 pm, edited 1 time in total.

synology_ukman
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Re: Technical Support

Unread post by synology_ukman » Wed Oct 11, 2017 4:07 pm

Yes, yes but would you pay more for faster support? The whole NAS support world is overloaded.

What is the problem, are you moving licences or something?
https://www.synology.com/en-uk/knowledg ... nology_NAS

Bullysrus
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Re: Technical Support

Unread post by Bullysrus » Thu Oct 12, 2017 10:23 am

synology_ukman wrote:Yes, yes but would you pay more for faster support? The whole NAS support world is overloaded.

What is the problem, are you moving licences or something?
https://www.synology.com/en-uk/knowledg ... nology_NAS
Hi

Yes I would pay for faster support, as I have have 3 Cameras down for a week now, which means I have no protection.

Yes I have followed, but this is my 3rd Synology box so the licences need re activiating by synology

Still waiting

actually thinking if I don't get a response today, as I'm away at the weekend, to rip it out and buy something else

Bullysrus
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Re: Technical Support is Terrible

Unread post by Bullysrus » Sat Oct 14, 2017 5:21 pm

Bullysrus wrote:
synology_ukman wrote:Yes, yes but would you pay more for faster support? The whole NAS support world is overloaded.

What is the problem, are you moving licences or something?
https://www.synology.com/en-uk/knowledg ... nology_NAS
Hi

Yes I would pay for faster support, as I have have 3 Cameras down for a week now, which means I have no protection.

Yes I have followed, but this is my 3rd Synology box so the licences need re activiating by synology

Still waiting

actually thinking if I don't get a response today, as I'm away at the weekend, to rip it out and buy something else
So its now Saturday, after Logging the call on Monday I have had NO updates and nothing has been done.

I have chased 3 times and still nothing

This is the worse customer service going

After all my years of experience with Synology this has put me off, looks like time to sell up.

synology_ukman
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Re: Technical Support Terrible

Unread post by synology_ukman » Mon Oct 16, 2017 4:46 pm

That is bad, and surely moving licences can be automated.

sincarne
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Re: Technical Support Terrible

Unread post by sincarne » Mon Oct 16, 2017 11:21 pm

synology_ukman wrote:That is bad, and surely moving licences can be automated.
it only work if you delete license from first NAS

Yippym
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Re: Technical Support Terrible

Unread post by Yippym » Tue Oct 17, 2017 9:42 pm

Yeah you have to remove the activated code on your previous NAS, as I spoke to the support team. He told me to remove it, so I did but I could not activate it on my new system. He then wanted to see the product key card, but I lost it and told me he cannot help me further.... Wish he told me earlier otherwise I would just left it on there, bought a 8 license key quickly but make sure you kept the card safe was a expensive misplace which I never could activate again.
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