SynoCommunity packages not accessible

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maravac
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SynoCommunity packages not accessible

Postby maravac » Sun Oct 08, 2017 2:38 pm

Hi, after installing the DSM 6.2 Beta, the Community (3rd party) packages are no more accessible. Does anybody know how to fix it?
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HarryPotter
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Re: DSM6.2 beta

Postby HarryPotter » Sun Oct 08, 2017 3:32 pm

maravac wrote:the Community (3rd party) packages are no more accessible

On my DS718+ they are still accessible.
*Please do not Private Message me for support questions; leave it on the forum so all members can learn. Thanks!*

DS718+ / DSM 6.1.3-15152-7 / ST4000VN000-2AH166 / 16 GB RAM
DS713+ / DSM 6.1.3-15152-7 / HD501LJ + HD502IJ (RAID0)
DS415+ / DSM 6.1.3-15152-7

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Re: SynoCommunity packages not accessible

Postby leotzian » Wed Oct 11, 2017 10:57 am

maravac wrote:Hi, after installing the DSM 6.2 Beta, the Community (3rd party) packages are no more accessible. Does anybody know how to fix it?


Hi I have the same problem with you exactly I have a DS416Play, I had tried to change DNS servers I tried with Google and OPEN Dns but no luck
I had opened a support ticket, if I have any news I will come back
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Re: SynoCommunity packages not accessible

Postby maravac » Thu Oct 12, 2017 7:51 pm

same me: I opened the ticket. Synology tech support will try to access my DS remotely to inspect where can be the problem
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Re: SynoCommunity packages not accessible

Postby leotzian » Sat Oct 14, 2017 12:49 pm

maravac wrote:same me: I opened the ticket. Synology tech support will try to access my DS remotely to inspect where can be the problem


If you have any news let me know
Thanks
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Re: SynoCommunity packages not accessible

Postby leotzian » Mon Oct 16, 2017 1:45 pm

I had the above reply from Synology Support, I had done everything but the problem still EXISTS.
======================================================================================

Dear Customer,



After talking to devs, as we do not officially support 3rd party packages, therefore the support we can offer you is limited.

The source of the issue is binary, either you have a network issue on the NAS or the community package is not ready yet for DSM6.2beta and they may have some issues to list the package.


For the network issues, we can recommend these settings :

1. Please help us to check the DNS Server and Gateway settings are properly configured on Diskstation.

Usually, the gateway and DNS should be your router's IP address, and we suggest to use a Public DNS server as DNS server instead of your Router.

You can set up DNS server to 8.8.8.8 or 8.8.4.4 (Google's public Server) in Control Panel > Network.

2. Please go to Control Panel > Network > Network Interface > edit > IPv6, change the setting from "Auto" to "Disable"; in IPv4 tab, please uncheck "jumbo frame" option.

3. Please go to Control Panel > External Access, and enable Heartbeat again.

4. It is possible the function [Firewall] or [Auto Block] of Synology NAS is blocking your accessing. To release the rules of [Firewall] , suppose now you still could access DSM GUI, you could go to DSM > Control Panel > Firewall > Uncheck all rules and click save.

5. Please go to DSM > Control Panel > Regional Options to sync the time with NTP server.


If it still doesn't work, please try to contact the persons maintaining this source of packages.


Sorry for the inconvenience,
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Re: SynoCommunity packages not accessible

Postby maravac » Mon Oct 16, 2017 1:54 pm

Hi, I have the same feedback as above from the synology tech support. Ofcourse, all my settings are correct (network etc.). :(
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Re: SynoCommunity packages not accessible

Postby leotzian » Mon Oct 16, 2017 2:02 pm

maravac wrote:Hi, I have the same feedback as above from the synology tech support. Ofcourse, all my settings are correct (network etc.). :(


Hi I think they sent copy paste answers

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