System hang-up

Discuss the Beta 4xx for the 406 Series here!
Forum rules
1) This is a user forum for Synology users to share experience/help out each other: if you need direct assistance from the Synology technical support team, please use the following form:

https://account.synology.com/support/support_form.php?lang=enu



2) To avoid putting users' DiskStation at risk, please don't paste links to any patches provided by our Support team as we will systematically remove them. Our Support team will provide the correct patch for your DiskStation model.
thrillx
I'm New!
I'm New!
Posts: 3
Joined: Fri Jan 12, 2007 10:51 am

System hang-up

Postby thrillx » Fri Jan 12, 2007 12:02 pm

I am running the beta now for about a week and I am experiencing stability problems and a secure ftp issue. The system hangs about once a day and is a) not visible in network anymore or b) does not respond to all services. Sometimes I am able to shutdown the server by its power button, sometimes I need to remove the power cable. I opened telnet just to grab the logs:

Jan 11 17:51:21 synoindexd: database.c (271) szSql INSERT INTO photo(path, title, album) VALUES('/volume1/photo/Das Schoeppner Haus/x 025.jpg', 'x 025', 'Das Schoeppner Haus')
Jan 11 17:51:21 synoindexd: photo_index.c (158) szMake. CAMERA
Jan 11 17:51:21 synoindexd: photo_index.c (159) szModel. DC2070
Jan 11 17:51:21 synoindexd: photo_index.c (160) szAperature. f/8.0
Jan 11 17:51:21 synoindexd: photo_index.c (161) szExposure. 1/111 sec.
Jan 11 17:51:21 synoindexd: photo_index.c (162) szTakenTime. 2000:01:01 00:10:39
Jan 11 17:51:21 synoindexd: photo_index.c (163) width. 1200
Jan 11 17:51:21 synoindexd: photo_index.c (164) height. 1600
Jan 11 17:51:21 synoindexd: photo_index.c (165) iso. 100
Jan 11 17:51:21 synoindexd: database.c (1093) SQL: INSERT INTO photo_image (path, name, title, album, size, camera_make, camera_model, exposure, aperture, resolutionx, resolutiony, iso, timetaken, updated) VALUES('/volume1/photo/Das Schoeppner Haus/x 025.jpg', 'x 025.jpg', 'x 025', 'Das Schoeppner Haus', 448999, 'CAMERA', 'DC2070', '1/111 sec.', 'f/8.0', 1200, 1600, 100, '2000:01:01 00:10:39', '1')
>>>>>>>>>>>>>>> NO RESPOND FROM HERE ON
>>>>>>>>>>>>>>> RESTART at 18:06
Jan 11 18:06:24 kernel: Built 1 zonelists
Jan 11 18:06:24 kernel: OpenPIC Version 1.2 (1 CPUs and 11 IRQ sources) at fc040000
Jan 11 18:06:24 kernel: PID hash table entries: 1024 (order: 10, 16384 bytes)
Jan 11 18:06:24 kernel: Decrementer frequency = 132.661373 MHz
Jan 11 18:06:24 kernel: Warning: real time clock seems stuck!
Jan 11 18:06:24 kernel: Dentry cache hash table entries: 32768 (order: 5, 131072 bytes)
Jan 11 18:06:24 kernel: Inode-cache hash table entries: 16384 (order: 4, 65536 bytes)
Jan 11 18:06:24 kernel: Memory: 126008k available (1992k kernel code, 752k data, 124k init, 0k highmem)
Jan 11 18:06:24 kernel: Mount-cache hash table entries: 512
Jan 11 18:06:24 kernel: Freeing initrd memory: 809k freed
Jan 11 18:06:24 kernel: arch/ppc/platforms/sandpoint.c(200) idsel = 12, pin = 1, irq = 20
Jan 11 18:06:24 kernel: arch/ppc/platforms/sandpoint.c(200) idsel = 13, pin = 1, irq = 16
Jan 11 18:06:24 kernel: arch/ppc/platforms/sandpoint.c(200) idsel = 14, pin = 1, irq = 17
Jan 11 18:06:24 kernel: arch/ppc/platforms/sandpoint.c(200) idsel = 14, pin = 2, irq = 17
Jan 11 18:06:24 kernel: arch/ppc/platforms/sandpoint.c(200) idsel = 14, pin = 3, irq = 17
Jan 11 18:06:24 kernel: arch/ppc/platforms/sandpoint.c(200) idsel = 15, pin = 1, irq = 18
Jan 11 18:06:24 kernel: fsl-i2c.1: failed to claim resource 0
Jan 11 18:06:24 kernel: unable to register device 0
Jan 11 18:06:24 kernel: fsl-dma.0: failed to claim resource 0
Jan 11 18:06:24 kernel: unable to register device 1
Jan 11 18:06:24 kernel: fsl-dma.1: failed to claim resource 0
Jan 11 18:06:24 kernel: unable to register device 2
Jan 11 18:06:24 kernel: Dquot-cache hash table entries: 1024 (order 0, 4096 bytes)
Jan 11 18:06:24 kernel: RAMDISK driver initialized: 16 RAM disks of 32768K size 1024 blocksize
Jan 11 18:06:24 kernel: drivers/scsi/sata_sil.c (596) Delay 15 seconds to wait for disk ready.
Jan 11 18:06:24 kernel: drivers/scsi/sata_sil.c (596) Delay 15 seconds to wait for disk ready.
Jan 11 18:06:24 kernel: drivers/scsi/sd.c (1701) Internal disk with bus id: 0
Jan 11 18:06:24 kernel: drivers/scsi/sd.c (1701) Internal disk with bus id: 1
Jan 11 18:06:24 kernel: drivers/scsi/sd.c (1701) Internal disk with bus id: 2
Jan 11 18:06:24 kernel: drivers/scsi/sd.c (1701) Internal disk with bus id: 3
Jan 11 18:06:24 kernel: Amd/Fujitsu Extended Query Table at 0x0040
Jan 11 18:06:24 kernel: DS406-0: Swapping erase regions for broken CFI table.
Jan 11 18:06:24 kernel: Mac0 00:11:32:01:45:0f
Jan 11 18:06:24 kernel: vender Mac1 checksum error ucSum:0x00 Buf:0x00 Sum:0.
Jan 11 18:06:24 kernel: Vender partition MacNum:1 retlen:64
Jan 11 18:06:24 kernel: 8regs : 474.000 MB/sec
Jan 11 18:06:24 kernel: 8regs_prefetch: 386.000 MB/sec
Jan 11 18:06:24 kernel: 32regs : 489.000 MB/sec
Jan 11 18:06:24 kernel: 32regs_prefetch: 408.000 MB/sec
Jan 11 18:06:24 kernel: raid5: using function: 32regs (489.000 MB/sec)
Jan 11 18:06:24 kernel: IP route cache hash table entries: 2048 (order: 1, 8192 bytes)
Jan 11 18:06:24 kernel: TCP established hash table entries: 8192 (order: 3, 32768 bytes)
Jan 11 18:06:24 kernel: TCP bind hash table entries: 8192 (order: 3, 32768 bytes)
Jan 11 18:06:24 kernel: md: sda2 has different UUID to sda1
Jan 11 18:06:24 kernel: md: sda3 has different UUID to sda1
Jan 11 18:06:24 kernel: md: sdb2 has different UUID to sda1
Jan 11 18:06:24 kernel: md: sdb3 has different UUID to sda1
Jan 11 18:06:24 kernel: md: sdc2 has different UUID to sda1
Jan 11 18:06:24 kernel: md: sdc3 has different UUID to sda1
Jan 11 18:06:24 kernel: md: sdd2 has different UUID to sda1
Jan 11 18:06:24 kernel: nt UUID to sda1
Jan 11 18:06:24 kernel: md: sda3 has different UUID to sda2
Jan 11 18:06:24 kernel: md: sdb3 has different UUID to sda2
Jan 11 18:06:24 kernel: md: sdc3 has different UUID to sda2
Jan 11 18:06:24 kernel: md: sdd3 has different UUID to sda2
Jan 11 18:06:24 kernel: raid5: raid level 5 set md2 active with 4 out of 4 devices, algorithm 2
Jan 11 18:06:24 kernel: RAID5 conf printout:
Jan 11 18:06:24 kernel: --- rd:4 wd:4 fd:0
Jan 11 18:06:24 kernel: disk 0, o:1, dev:sda3
Jan 11 18:06:24 kernel: disk 1, o:1, dev:sdb3
Jan 11 18:06:24 kernel: disk 2, o:1, dev:sdc3
Jan 11 18:06:24 kernel: disk 3, o:1, dev:sdd3
Jan 11 18:06:24 kernel: VFS: Mounted root (ext2 filesystem).
Jan 11 18:06:24 kernel: ds406_synobios: module license 'Synology Inc.' taints kernel.
Jan 11 18:06:24 kernel: Brand: Synology
Jan 11 18:06:24 kernel: Model: CS-406
Jan 11 18:06:24 kernel: synobios: unload
Jan 11 18:06:24 kernel: EXT3-fs warning: maximal mount count reached, running e2fsck is recommended
Jan 11 18:06:24 kernel: VFS: Mounted root (ext3 filesystem).
Jan 11 18:06:24 kernel: Freeing unused kernel memory: 124k init
Jan 11 18:06:24 kernel: sk98lin: Network Device Driver v8.41.2.3
Jan 11 18:06:24 kernel: (C)Copyright 1999-2006 Marvell(R).
Jan 11 18:06:24 kernel: eth0: Yukon Gigabit Ethernet 10/100/1000Base-T Adapter
Jan 11 18:06:24 kernel: PrefPort:A RlmtMode:Check Link State
Jan 11 18:06:24 kernel: Brand: Synology
Jan 11 18:06:24 kernel:
Jan 11 18:06:24 kernel: eth0: network connection up using port A
Jan 11 18:06:24 kernel: speed: 1000
Jan 11 18:06:24 kernel: autonegotiation: yes
Jan 11 18:06:24 kernel: duplex mode: full
Jan 11 18:06:24 kernel: flowctrl: symmetric
Jan 11 18:06:24 kernel: role: master
Jan 11 18:06:24 kernel: irq moderation: disabled
Jan 11 18:06:24 kernel: scatter-gather: enabled
Jan 11 18:06:24 kernel: tx-checksum: enabled
Jan 11 18:06:24 kernel: rx-checksum: enabled
Jan 11 18:06:24 s00_synocheckfstab: s00_synocheckfstab_main(211): /etc/fstab format error. szBuffer=/dev/md2 /volume1 ext3 defaults 0 0
Jan 11 18:06:26 kernel: EXT3-fs warning: maximal mount count reached, running e2fsck is recommended
Jan 11 18:07:46 kernel: EXT3-fs warning: maximal mount count reached, running e2fsck is recommended
Jan 11 18:07:50 synocheckvolume: SYNOCkVolGetDiskInfo(54)(4):Failed to get RAID md 3 status
Jan 11 18:07:50 synocheckvolume: SYNOCkVolGetDiskInfo(54)(4):Failed to get RAID md 4 status
Jan 11 18:07:50 synocheckvolume: SYNOCkVolGetDiskInfo(54)(4):Failed to get RAID md 5 status
Jan 11 18:07:51 ddnsd: main(ddnsd.c:1526): not enable DDNS, shutdown daemon
Jan 11 18:07:51 upnpd: (upnpd.c:945): No portmapping is enabled, shutdown upnpd daemon.
Jan 11 18:07:55 load [local] UPDATE: trigger.c (33) Failed to create share memory. 2(No such file or directory)
Jan 11 18:07:55 load [local] UPDATE: trigger.c (89) Failed to attach shared memory.
Jan 11 18:07:55 load [local] UPDATE: trigger.c (33) Failed to create share memory. 2(No such file or directory)
Jan 11 18:07:55 load [local] UPDATE: trigger.c (89) Failed to attach shared memory.
Jan 11 18:07:56 synoprint: 259: ErrSLIBFileRemoveSection failed.(section can't remove.)
Jan 11 18:07:56 synousbdisk: RCClean succeeded
Jan 11 18:08:41 afpd[1742]: Data:AFPServer@* started on 65280.26:128 (2.0.1)

I disabled most of the services, things I keep running are:

-Fileshare in a workgroup environment
-FTP
-Photo station

There is one more problem: I like to use FTP in a secure mode, but this does not work outside my home lan. Connection seems fine, but at the time, the first package is being transfered (directory listing) FileZilla says:

Befehl: TYPE A
Antwort: 200 Type set to A.
Befehl: PASV
Antwort: 227 Entering Passive Mode (172,16,0,2,220,106)
Befehl: LIST

... and it times out. I redirected all ports of my router, but it did'nt help. FYI, 172.16.0.2 is the IP of my synology device in my home LAN.

Thanks in advance
Last edited by thrillx on Sun Jan 14, 2007 12:59 pm, edited 1 time in total.
jernis
Trainee
Trainee
Posts: 11
Joined: Wed Nov 29, 2006 5:15 pm

Postby jernis » Fri Jan 12, 2007 4:01 pm

I have the same problem. but i have not hacked the system (a RS-406) ,since i have tried to get help from the support. Please let me know if your system is getting better since at the moment i can not use mine.

The support encurrenged me to upgrade to latest Beta Firmware since they dident understand why the system dident stay online, and so i did but that has not helped.

The support doesent seem to care at all about the fact that the product is released premature. i would not recomend this product to anyone until all stabillity issues has been solved.
thrillx
I'm New!
I'm New!
Posts: 3
Joined: Fri Jan 12, 2007 10:51 am

My hungry index daemon

Postby thrillx » Fri Jan 12, 2007 6:25 pm

I removed all other processes from the top-dump. That was the last info, the device sent to my computer:

Mem: 122736K used, 4356K free, 0K shrd, 424K buff, 5156K cached
Load average: 8.74, 8.39, 4.45 (State: S=sleeping R=running, W=waiting)

PID USER STATUS RSS PPID %CPU %MEM COMMAND
1032 root S N 92M 1 0.2 74.5 synoindexd

A few seconds later, all services were unable to respond. Even a ping failed within 5 minutes.

Hope you can do anything with these stats. Since I am new to your nice device, I keep being hopeful.

Ralf K.
Frank van Bortel
Student
Student
Posts: 77
Joined: Thu Jan 11, 2007 7:08 pm

Postby Frank van Bortel » Fri Jan 12, 2007 8:00 pm

My new CS-406 just stopped responding BIG time - even the power buton does not work any more...
This is what logs have to tell:
Jan 11 15:03:19 kernel: RAID5 conf printout:
Jan 11 15:03:19 kernel: --- rd:4 wd:4 fd:0
Jan 11 15:03:19 kernel: disk 0, o:1, dev:sda3
Jan 11 15:03:19 kernel: disk 1, o:1, dev:sdb3
Jan 11 15:03:19 kernel: disk 2, o:1, dev:sdc3
Jan 11 15:03:19 kernel: disk 3, o:1, dev:sdd3
Jan 11 15:03:19 scemd: synomail.c: SYNOMAN_SYSLOG: Consistency checking of Volume 1 on FileServer is complete.
Jan 12 19:33:10 afpd[10660]: CubeStation:AFPServer@* started on 65280.249:128 (2.0.1)
Jan 12 19:33:58 apply_group.cgi: synogroup: iNumDel = [1]
Nov 30 01:49:49 kernel: Freeing initrd memory: 811k freed
Nov 30 01:49:49 kernel: arch/ppc/platforms/sandpoint.c(200) idsel = 12, pin = 1, irq = 20
Mind the timestamp - we're back in 1999!
I'm going back to the released and supported version.
If anyone wants to know what I did: I was transferring some 100MB of files from my old fileserver to the CS-406 which is to be the replacement. After some 10MB, I got a copy error; networked drive mapping no longer available.

Start having some doubt about the money spent.

[edit] Forgot you cannot downgrade... :( :twisted: [/edit]
Last edited by Frank van Bortel on Sun Jan 14, 2007 3:37 pm, edited 1 time in total.
thrillx
I'm New!
I'm New!
Posts: 3
Joined: Fri Jan 12, 2007 10:51 am

maybe some stabilization option for you

Postby thrillx » Sun Jan 14, 2007 12:57 pm

My CS406 now runs fine for the last days. After I had multiple crashes on my first day (initially filling up the CS406) to daily crashes during reorganization of my data (move, copy etc) I realized, that my crashes only happen during write access to the shares video, music and photo. As I mentioned before, I saw the index daemon synoindexd growing unstoppable into memory, triggered by every single file you modify in these shares. My Freecom Network Mediaplayer uses the plain Samba shares to access media files, so I don't need the dma-capability, which seems to be synoindexd's main task. I learned, that disabling the Multimedia Service in the web UI does not prevent indexing your files. So I moved away from the standard shares to my very own named myvideo and mymusic. From then I had no more stability issues. I like the photo station a lot, so I kept it running. I still need to restart the system when I copy 3GB photos from my digital camera.

For now, it fulfils my needs and I keep this configuration until some believeable update forces me to move on.
Frank van Bortel
Student
Student
Posts: 77
Joined: Thu Jan 11, 2007 7:08 pm

Postby Frank van Bortel » Tue Jan 16, 2007 7:41 pm

Came home from the office to run some more tests (I am deeply disappointed about the performance - the RAID5 resync seems to hang really everything to the point of choking) only to find the damn thing stopped responding once more.

I am really, really thinking about a return shipment of this unit.
User avatar
Franklin
Synology Inc
Synology Inc
Posts: 6662
Joined: Sat Oct 14, 2006 11:33 pm
Location: Washington, USA

Postby Franklin » Wed Jan 17, 2007 11:53 pm

thrillx, Frank van Bortel-

Our engineers have reviewed this thread and would like to establish communications directly with you. Please contact them via the link in my signature, and be sure to post the this thread to our engineers.
**Franklin is not available**
**Please do not Private Message me for support questions; leave it on the forum so all members can learn. Thanks!**
Library ~ SynologyWiki ~ Synology FAQ ~ Compatibility Lists
Forum Links ~ Forum Policy ~ 3rd-party forums ~ Help us help you ~ Posting Images
Demo Links ~ DSM GUI ~ Photo Station
Downloads ~ Firmware Downloads ~ Beta Program
Support ~ Support Form ~ Submit Kernel ~ Synology eNews
Frank van Bortel
Student
Student
Posts: 77
Joined: Thu Jan 11, 2007 7:08 pm

Postby Frank van Bortel » Thu Jan 18, 2007 2:00 pm

Franklin, I already contacted support, just did not include this thread.
Frank van Bortel
Student
Student
Posts: 77
Joined: Thu Jan 11, 2007 7:08 pm

Postby Frank van Bortel » Thu Jan 18, 2007 7:55 pm

A bit more info: yesterday, after the umptiest reset/rebuild I uploaded some big files again, but everything went smooth. Turned out the RAID5 consistency check was running. Also, from a wireless connection into the network (slow: 30Mbps), everything goes well.
Just tried again, using my fixed 1Gbps/100Mbps mixed mode network, and bang! First attempt: CS-406 went non-repsonsive.
Booted (the hard way: the power button does not work, pulled the power cord). Tried again; CS-406 rebooted spontaniously!

Will see if slower connections are the culpit (what, no send and receive buffer in your samba config?)
Robert
Trainee
Trainee
Posts: 14
Joined: Sun Feb 04, 2007 6:35 pm

Try a different switch

Postby Robert » Sun Feb 04, 2007 7:02 pm

Hi,

I did not read all the posts, but I had the problem of a hanging CS-406 when coping lots of files at once. After I replaced my network switch it worked fine. :-)

Regards,
Robert
Frank van Bortel
Student
Student
Posts: 77
Joined: Thu Jan 11, 2007 7:08 pm

Postby Frank van Bortel » Mon Feb 05, 2007 3:25 pm

Sorry, but I fail to see why a switch replacement would be good for
the stability of the CS-406.
It's the 406 that stopt responding big time, even onn pings
Robert
Trainee
Trainee
Posts: 14
Joined: Sun Feb 04, 2007 6:35 pm

Try a different switch

Postby Robert » Mon Feb 05, 2007 10:58 pm

Frank,

My CS-406 was completely unreachable for three times when it hung during copying a lot of files at once. I had to pull the power cord to reboot it, because the power button did not respond. At one time I noticed the CS-406 rebooted and then hung completely.

I do not understand the logic behind it, but previously I had trouble with my switch while FTPing a lot of files at once. Actually that switch is a modem, router and switch combined: speedtouch 580. That’s why I tried connecting the CS-406 with a simple switch where two PC’s, the CS-406 and the speedtouch are connected to. Since the CS-406 is very stable.

I would give a try, just to cross things off. If you do not have an extra switch, a cross linked cable to your PC, would of course work as well for the test.

Robert

Return to “Beta: Firmware 4xx for 406 Series”

Who is online

Users browsing this forum: No registered users and 1 guest