Useraccount has no rights to connect to server in CMS (FIXED

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jvanzijl
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Useraccount has no rights to connect to server in CMS (FIXED

Postby jvanzijl » Mon Mar 31, 2014 10:47 pm

Hello,

Before installing DSM 5.0 update 1 I could use CMS to remotely control other DiskStations.
After applying the update I get (the dutch equivalent of) "User account has no rights to use this function" when I try to connect to another server in CMS.
I'm logged in as admin.
I see there is a new user called SynologyCMS, but I'm not sure when and how to use it (e.g. log in to the Diskstation with CMS as this user, or when adding another Diskstation to CMS....)
I cannot edit this new user and I don't know it's password.

Thanks for helping,

Greetings, John.
Last edited by jvanzijl on Fri Apr 25, 2014 9:43 am, edited 1 time in total.
DS 2413+
7 x Hitachi H3IK40003272SE
5 x WD60EFRX
2x DS1511+, 1x DX510
15x WD30EZRSDTL
APC Back-UPS CS500 and CS650
Popcorn Hour A400 and C200, iPhone, iPad
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jjb2
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Re: Useraccount has no rights to connect to server in CMS

Postby jjb2 » Tue Apr 01, 2014 1:39 pm

I have over a dozen rack units and only about 1/2 will connect to the CMS for no apparent reason. I also get the issue related to passwords but it is totally invalid since I can login as admin on any machine I choose. Thus I have had to simply give up using the CMS features for now. Also, when the CMS works it seems to have issues or is confused when relating to clustered units; for what that is worth to anyone.
RS810+ RS810RP+ RS812+ RS812RP+ RS814+ RS814RP+ RS815+ RS815RP+ RS2212+ RS2212RP+ RS2416+ RS2416+ RS3614XS RS3614RPXS RS3617XS RS3617XS+ RS4017XS+, | DSM4 DSM5, DSM6 | Raid 1, Raid 5, Raid 6, Raid 10, Raid 50 | CMS, HA, HYPER Backup, iScsi, Mail Server, Mail Station, SSD, VPN, Web Hosting | Petabytes of storage with 2TB, 3TB, 4TB, 5TB, 6TB, 8TB, 10TB disks | RT1900ac, RT2600ac |
mtboxtech
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Re: Useraccount has no rights to connect to server in CMS

Postby mtboxtech » Tue Apr 01, 2014 2:27 pm

I can no longer connect to any device that has had Update 1 applied to it.
1 - RS812RP+ w/RX410 and 8-6TB WD Red
1 - DS1815+ w/2-200gb ssd and 3-6TB WD Red
1 - DS412+ w/4-4TB WD Red
2 - DS712+ w/2-6TB WD Red
2 - DS713+ w/2-3TB WD Red
8 - DS112 w/3TB WD Red
6 - DS114 w/3TB WD Red
4 - DS214+ w/3TB WD Red
2 - DS215+ w/2-3TB WD Red
4 - DS115j w/3TB WD Red
2 - DS116 w/3TB WD Red
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jjb2
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Re: Useraccount has no rights to connect to server in CMS

Postby jjb2 » Thu Apr 03, 2014 12:31 pm

Now that update 1 is applied to all my machines CMS can't even login to the ones it could before. I get a funny/interesting message on the CMS which says: "The server (IP) is running an older version of DMS, so it cannot join the CMS host".

All my servers are now on update 1 and all have been rebooted so - another CMS failure I am afraid. Not sure why I try anymore but I would really like it to work. It might make life easier to manage all these systems.
RS810+ RS810RP+ RS812+ RS812RP+ RS814+ RS814RP+ RS815+ RS815RP+ RS2212+ RS2212RP+ RS2416+ RS2416+ RS3614XS RS3614RPXS RS3617XS RS3617XS+ RS4017XS+, | DSM4 DSM5, DSM6 | Raid 1, Raid 5, Raid 6, Raid 10, Raid 50 | CMS, HA, HYPER Backup, iScsi, Mail Server, Mail Station, SSD, VPN, Web Hosting | Petabytes of storage with 2TB, 3TB, 4TB, 5TB, 6TB, 8TB, 10TB disks | RT1900ac, RT2600ac |
mtboxtech
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Joined: Tue May 29, 2012 5:03 pm

Re: Useraccount has no rights to connect to server in CMS

Postby mtboxtech » Thu Apr 03, 2014 11:31 pm

I received an email from sinology regarding this issue. looks like they are trying to get it fixed.
1 - RS812RP+ w/RX410 and 8-6TB WD Red
1 - DS1815+ w/2-200gb ssd and 3-6TB WD Red
1 - DS412+ w/4-4TB WD Red
2 - DS712+ w/2-6TB WD Red
2 - DS713+ w/2-3TB WD Red
8 - DS112 w/3TB WD Red
6 - DS114 w/3TB WD Red
4 - DS214+ w/3TB WD Red
2 - DS215+ w/2-3TB WD Red
4 - DS115j w/3TB WD Red
2 - DS116 w/3TB WD Red
mtboxtech
Beginner
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Posts: 22
Joined: Tue May 29, 2012 5:03 pm

Re: Useraccount has no rights to connect to server in CMS

Postby mtboxtech » Tue Apr 08, 2014 2:45 am

Has anyone else gotten an update on this? I have not heard anything regarding the issues.
1 - RS812RP+ w/RX410 and 8-6TB WD Red
1 - DS1815+ w/2-200gb ssd and 3-6TB WD Red
1 - DS412+ w/4-4TB WD Red
2 - DS712+ w/2-6TB WD Red
2 - DS713+ w/2-3TB WD Red
8 - DS112 w/3TB WD Red
6 - DS114 w/3TB WD Red
4 - DS214+ w/3TB WD Red
2 - DS215+ w/2-3TB WD Red
4 - DS115j w/3TB WD Red
2 - DS116 w/3TB WD Red
jvanzijl
Experienced
Experienced
Posts: 103
Joined: Mon Jan 31, 2011 6:10 pm
Location: Amsterdam

Re: Useraccount has no rights to connect to server in CMS

Postby jvanzijl » Tue Apr 08, 2014 8:01 am

I received an email the same time as you did.
They're probably still working on it..

Greetings, John
DS 2413+
7 x Hitachi H3IK40003272SE
5 x WD60EFRX
2x DS1511+, 1x DX510
15x WD30EZRSDTL
APC Back-UPS CS500 and CS650
Popcorn Hour A400 and C200, iPhone, iPad
jvanzijl
Experienced
Experienced
Posts: 103
Joined: Mon Jan 31, 2011 6:10 pm
Location: Amsterdam

Re: Useraccount has no rights to connect to server in CMS

Postby jvanzijl » Fri Apr 25, 2014 9:43 am

After update to DSM 5.0 4482 and CMS 1.0 0270 it works again!

Great!

Greetings, John
DS 2413+
7 x Hitachi H3IK40003272SE
5 x WD60EFRX
2x DS1511+, 1x DX510
15x WD30EZRSDTL
APC Back-UPS CS500 and CS650
Popcorn Hour A400 and C200, iPhone, iPad

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