Email Sender

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Email Sender

Unread post by SkyRaider » Fri Jan 06, 2012 6:17 pm

Post was moved here my some admin....


Used a bit of time searching and found similiar topics, but never answered, or the answerer misunderstood the real question. So I thought I'd drop a line and see if we can't get an answer or atleast an understanding of the question at large :)

Last summer I bought my own domain, tough since I have not opened the Diskstation to the world, only the other way around I do not host it myself. I also created a mail account for the diskstation to use, with the regular autoresponse, and the discard all oncomming mails stuff.

As I understand it the Diskstation sends through the account I spessify inn the SMTP settings, however it uses the preliminary email as sender. I use a gmail account personally, and it really doesn't like getting mail sent from someone else ( my NAS ) as itself. Thus all mails from the diskstation just happens to end up in the spam filter with a warning for fraud. Ofc I know it isn't cause the mail reports exacty what happened, and arrives when I press the button in the admin console to send the mail. :?

I suppose I'm lacking a setting or some varible, probably in the Unix system of the NAS to fill in something else than the preliminary email as the sender adress. Or to be spessific, where it says that the preliminary IS the sender adress.

Anybody found something like that ? 8)

Thanks in advance.

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Re: Email Sender

Unread post by obertaud » Fri Jan 13, 2012 11:59 am

I have exactly the same problem and was wondering if it was not using the email supplied at the initial setup when we define the name of the server?
Have you made any progress?

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Re: Email Sender

Unread post by gla » Mon Mar 19, 2012 8:16 pm

Guys, I've been banging my head on the wall for quite a while before finally understanding how e-mail notification works on DSM and I find it super annoying that DSM (even latest and greatest version 4.0) sends notification e-mails setting the sender of the e-mail to be the exact same as the recipient!
The result of this smart move is that most e-mail servers receiving these e-mails will mark it as spam/fraud!!
I'm amazed that this issue is still unsolved after all these years!

Wanna know how I managed to work around the issue?
I set up a GMail filter that Applies label "MySynoBox" and never sends to spam e-mails containing "DS211j:" in the subject (that's what I entered in the "Subject prefix" field of the notification settings).

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Re: Email Sender

Unread post by TehDuffman » Tue Apr 03, 2012 10:37 pm

This needs to be fixed. Does anyone have a work around? Our helpdesk refuses to take these emails because it will not accept an email from "itself." Anyone know off a way to change the "Sent From" address?

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Re: Email Sender

Unread post by Eideen » Fri Jul 13, 2012 12:53 pm


Would love to specified who the sender is.
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Re: Email Sender

Unread post by LastChanc » Tue Aug 07, 2012 7:06 pm


Found this post trying to work out where I was going wrong with the system. Practically convinced it was my fault I'd misconfigured something but thanks to you guys (and consulting the user manual) I can once again relax knowing it wasn't me...

I have found one way to change the from address, although it's not pretty, as I wanted it from an account on the box rather than from myself. The solution was to have the sender account as the primary email and the actual receiving account as the secondary.

Plus side - email appears to have come from the first address.
Down side - primary address gets spammed with all the notifications too.

The down side can be easily enough eliminated by the use of mailbox rules to just bin the mail.

Finally, I noticed as I had it sending to gmail, even though it was now from another source other than my own email address I still had to add the source email address to my contacts list to prevent it being seen as spam due to the contents of the mail.

Hope this dirty fix helps someone until Synology sort it properly.




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Re: Email Sender

Unread post by yozh » Sat Dec 21, 2013 8:51 pm

Was this ever fixed ? Because my SS emails are now going to spam and marked as not form the real sender. Anyone know how to fix this ?

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Re: Email Sender

Unread post by snyx » Thu Oct 02, 2014 3:27 pm

I kinda sorted this out in a weird way....

I created a gmail for the synology to send from. as the send account also receives the notifications i had this address forward all emails to my personal email. that way I got it to send from an account that wasn't my personal account, but still get the notifications on my personal account. I really had to get the sinology to send from a different account, as it was being used for email verifications on a forum I host.

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Re: Email Sender

Unread post by stakorcina » Wed Mar 18, 2015 10:49 am

Not sure if this is still not resolved, but I managed it this way...
In DSM => Control Panel => Notifications - I have set in recipients list following:
email address of what you want it to be primary sender email from NAS and secondary mail for admin or whoever needs to receive notifications (or a distribution list email)
Those two mailboxes need to be separated by ";"
For example:;

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Re: Email Sender

Unread post by HarryPotter » Wed Mar 18, 2015 9:24 pm

With current FW (probaqbly since DSM 5.0) you can specify the sender address and name (custom smtp server)
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