Cloud Station Backup - Fails to back up any folders

Discuss backup and restore functions of the DiskStation with respect to computer clients, such as Synology Data Replicator, Time Machine, or other client backup software.
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SteveW25561
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Cloud Station Backup - Fails to back up any folders

Unread post by SteveW25561 » Mon Mar 28, 2016 1:53 am

I just completed my DSM update to 6.0-7321, and installed Cloud Station Backup (v. 4.0-4203) on my Mac (OSX 10.11.3).

While the older Cloud Station app worked to backup my user folder, I changed to the new Cloud Station Backup v 4.0 app to work with the new DSM 6.0.

On my Mac, any folder I add to the CS Backup app doesn't seem to be accepted: I get an error window saying "Failed to back up the following paths: /Users/myusername" -- this is my home directory. This was working well on DS 5.2 using the older app.

I've tried several different folders but get the same error.

On DMS 6.0's Cloud Station Server, I have my Mac listed in the Client list, and in the Settings panel, it has the "User home" shared folder enabled.

This seems to be an issue on the Mac client side: any suggestions?

guyds
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Re: Cloud Station Backup - Fails to back up any folders

Unread post by guyds » Wed Mar 30, 2016 8:33 pm

I never used Cloud Station Backup before, but now that I upgraded DSM to v6.0 I wanted to try it.
My system runs Linux Mint, but unfortunately I'm seeing the same problems as described by SteveW25561.

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Re: Cloud Station Backup - Fails to back up any folders

Unread post by syno.dustin » Thu Mar 31, 2016 12:57 am

SteveW25561 wrote:I just completed my DSM update to 6.0-7321, and installed Cloud Station Backup (v. 4.0-4203) on my Mac (OSX 10.11.3).

While the older Cloud Station app worked to backup my user folder, I changed to the new Cloud Station Backup v 4.0 app to work with the new DSM 6.0.

On my Mac, any folder I add to the CS Backup app doesn't seem to be accepted: I get an error window saying "Failed to back up the following paths: /Users/myusername" -- this is my home directory. This was working well on DS 5.2 using the older app.

I've tried several different folders but get the same error.

On DMS 6.0's Cloud Station Server, I have my Mac listed in the Client list, and in the Settings panel, it has the "User home" shared folder enabled.

This seems to be an issue on the Mac client side: any suggestions?
Cloud Station Backup is not a replacement for Cloud Station. Cloud Station Drive is the replacement. Basically, CS Backup has less options and is strictly a one-way sync whereas Cloud Station Drive is the new version of Cloud Station and has a lot more options (sync multiple sub-folders to wherever you want on the NAS) with bi-directional syncing.

Have you tried backing up somewhere besides user home? Cloud Station doesn't require the user home service any more so if you're not a fan of this system you don't have to use it.
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Re: Cloud Station Backup - Fails to back up any folders

Unread post by wimlem » Tue Apr 05, 2016 9:09 pm

Same issue here but with windows. Using the cloud station backup, with DSM 6.0 and client version 4.0-4203, i'm getting error "failed to backup the following paths".

Alread changed the destination path, but no luck. One folder succeeded but i cannot add others. They all end up with the same error.

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Re: Cloud Station Backup - Fails to back up any folders

Unread post by aragoneca » Mon Jul 18, 2016 6:10 pm

I have the same issue, but the difference is that there was noting updated in that time when the problem starts. I checked the DS version is the same, the version of the backup program is the same.
The error is: Failed to backup following paths:

What we can do to fix the problem ???

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Re: Cloud Station Backup - Fails to back up any folders

Unread post by fuzzy76 » Sat Jan 14, 2017 6:22 pm

Same here :(

Want to backup my entire home folder from my Mac, Synology Cloud Station Backup won't let me.

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Re: Cloud Station Backup - Fails to back up any folders

Unread post by VyseExhale » Tue Jun 20, 2017 11:19 am

Same here..... can someone from synology please reply ?

Ps.. Im working on windows 10

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Re: Cloud Station Backup - Fails to back up any folders

Unread post by hallsms » Tue Oct 03, 2017 7:56 pm

Has anyone managed to solve this problem? I'm running all my 2008 or higher servers without performing the backups.

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Re: Cloud Station Backup - Fails to back up any folders

Unread post by ndstate » Thu Nov 09, 2017 10:32 pm

I am having the same issues on Ubuntu.

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Re: Cloud Station Backup - Fails to back up any folders

Unread post by tomxyz » Fri Apr 06, 2018 10:04 am

I'm also having the same on Ubuntu, I'm unable to backup anything! Synology team, please answer those posts, I regret buying your device as I'm unable to use it!
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Re: Cloud Station Backup - Fails to back up any folders

Unread post by mioan » Tue May 08, 2018 9:01 pm

Same problem under MacOS high sierra
Cloud station version 4.2.6-4408 (latest version at the time of writing this)
No further details of the error.

In the log file at ~/.CloudStationBackup/log/ui.log
it says "Fail to UploadEmptyFolder"

I then went to the other tabs of the settings and tested the connection to the NAS. It gave me an error.
I re-entered the credentials to the server, passed Ok the connection test and this solved the problem.
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