SMART - Status Abnormal

This version has included most reported bugs fixing including HDD hibernation, Download Station 2, Photo Station 3, Audio Station and some translation polish of beta0702. Posts problems with 0717 here!
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edwardso
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SMART - Status Abnormal

Unread post by edwardso » Fri Sep 05, 2008 5:05 pm

SMART Show this information

Number:Disk 1
Model: ST3320620AS
Disk Size:292.79GB
Temperature:57'C/135'F
Status:Abnormal
Volume:Volume 1

SMART Info
id:190
attribute:Airflow_Temperature_Cel
value:042
worst:037
threshold:045
status:FAILING_NOW
Raw data:3157828

Server name DiskStation
Model name DS107
Total Physical Memory 64 MB
Firmware version DSM 2.0-0717
System time Sat Sep 6 00:04:06 2008
Operating time 5:56:28
System temperature 60 °C / 140 °F (Sensor is 15 mm away from the CPU.)

Is it normal ? My room too HOT ?

http://www.synology.com/enu/forum/viewt ... a&start=15
http://edwardso.dyndns.org/bo-blog
DS-107 / DSM 3.1-1605 / 2TB
DS-209j / DSM 3.1-1605 / 2 x 1TB (ST31000528AS + WDC WD10EADS-00L)
RS-407 / DSM 3.1-1605 / 4 x 500GB
RS-408RP / DSM 3.1-1605 / 4 x 2TB (WD20EARS-00MVWB0)
RS-409RP+ / DSM 3.1-1605 / 4 x 2TB (ST32000542AS WD20EARS-00MVWB0)
RS-810RP+ / DSM 3.1-1605 / 4 x 3TB (HDS723030ALA640)

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louis
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Re: SMART - Status Abnormal

Unread post by louis » Fri Sep 05, 2008 9:07 pm

I'm a little surprised that the HDD in your DS-107 gets that hot.

For comparison I'll give you the data of my DS-106 that is known to have worse cooling than your DS-107.

My DS-106 64MB is stored in a closet (meaning no ventilation)
Has 1 750GB WDC WD7500AACS
Temperature: 51C / 124F
Status: Normal

The hottest mine gets is around 53C ... are you sure you fan is operating correctly ?

regards,

Louis

zeitgeist
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Re: SMART - Status Abnormal

Unread post by zeitgeist » Fri Sep 05, 2008 9:56 pm

Yeah, I would be worried that something is wrong with the fan. Here's the readout for my ds-207+:

ST31000340AS 931.51GB 36C/97F Normal Volume1
ST31000340AS 931.51GB 37C/99F Normal Volume2

edwardso
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Re: SMART - Status Abnormal

Unread post by edwardso » Sat Sep 06, 2008 5:21 am

I had checked the fan which is working. SO I shut down the NAS and wait about 15 MIN

Server name DiskStation
Model name DS107
Total Physical Memory 64 MB
Firmware version DSM 2.0-0717
System time Sat Sep 6 12:15:55 2008
Operating time 0:1:35
System temperature 48 °C / 118 °F (Sensor is 15 mm away from the CPU.)

Disk number 1
Disk model ST3320620AS
Temperature 48 °C / 118 °F
Total size 292.79 GB
Disk usage 66.41%
-----------------------------------------------------------------------------------------------------------------

September 07, 2008
MIN. TEMP. AROUND 25°C AND THE MAX. TEMP. AROUND 30°C.
http://edwardso.dyndns.org/bo-blog
DS-107 / DSM 3.1-1605 / 2TB
DS-209j / DSM 3.1-1605 / 2 x 1TB (ST31000528AS + WDC WD10EADS-00L)
RS-407 / DSM 3.1-1605 / 4 x 500GB
RS-408RP / DSM 3.1-1605 / 4 x 2TB (WD20EARS-00MVWB0)
RS-409RP+ / DSM 3.1-1605 / 4 x 2TB (ST32000542AS WD20EARS-00MVWB0)
RS-810RP+ / DSM 3.1-1605 / 4 x 3TB (HDS723030ALA640)

edwardso
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Re: SMART - Status Abnormal

Unread post by edwardso » Sat Sep 06, 2008 8:39 am

I check with one of my friend, he is use DS207. I ask him to upgrade to 717 .
His DS207 temp higher than my 107
Image
http://edwardso.dyndns.org/bo-blog
DS-107 / DSM 3.1-1605 / 2TB
DS-209j / DSM 3.1-1605 / 2 x 1TB (ST31000528AS + WDC WD10EADS-00L)
RS-407 / DSM 3.1-1605 / 4 x 500GB
RS-408RP / DSM 3.1-1605 / 4 x 2TB (WD20EARS-00MVWB0)
RS-409RP+ / DSM 3.1-1605 / 4 x 2TB (ST32000542AS WD20EARS-00MVWB0)
RS-810RP+ / DSM 3.1-1605 / 4 x 3TB (HDS723030ALA640)

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louis
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Re: SMART - Status Abnormal

Unread post by louis » Sat Sep 06, 2008 8:51 am

Try if you can isolate the problem in the following way:
1 fysical check ... does the drive feel to warm to the touch ?
2 do you have the possibility to temporary connect the drive to a PC (either directly or using a external eSATA disk cabinet) to double-check the correctness of SMART temperature-reading
3 do a search on the web on your particular drive-model with respect to drive-temperature (some models do get hotter than others)

This way you can be sure if the drive really get to hot or that the Synology firmware incorrectly interprets your drive's temperature.

Keep us posted on your progress...

Louis

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Willem52
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Re: SMART - Status Abnormal

Unread post by Willem52 » Sat Sep 06, 2008 7:51 pm

Already noted in the firmware 0702 section, but still an issue now:

Regularly I see the abnormal status in S.M.A.R.T.:

190 Airflow_Temperature_Cel 035 031 045 Failing Now 7170985

Using a Seagate ST3250620A (250GB PATA) harddisk in my DS-106j.

The DS-106j has not a build-in fan.
Synology DS-116

cinebob
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Re: SMART - Status Abnormal

Unread post by cinebob » Sun Sep 21, 2008 12:46 am

Hi,

I have a problem on my CS-407, that the 2nd disk has an abnormal status, but when I check the "Info Smart", everything is ok...

I don't understand...
UPS APC Smart UPS 1500
------------>Livebox -> Netgear GS105 (Gigabit, Jumbo Frames desactivated because makes hang)
-------------------------------------|-> Synology DS106e (959 dirty hack from goetz) / HDD 250 Go
-------------------------------------|-> Synology CS-407 (1118) / 4 HDD (Samsung HD103UJ 1To) Raid5
-------------------------------------|-> Mac Mini 2.53Ghz 4Go, 320Go, Tuner TV Diversity (media center)
-------------------------------------|-> Ps3 3.xx (UPnP Ok)

flash
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Re: SMART - Status Abnormal

Unread post by flash » Mon Sep 29, 2008 2:26 pm

Just upgraded my DS-106 64MB to firmware 722 and I see the same error as mentioned below.

My error is: Airflow_Temperature_Cell 045 035 045 FAILING_NOW 9533063

Does anyone know what is wrong?

Thanks


Flash

DS106-64MB
Firmware: 0722 final
HDD: Seagate ST3320620AS

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kim.t
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Re: SMART - Status Abnormal

Unread post by kim.t » Tue Sep 30, 2008 8:22 am

Stupid question... where do you see the SMART status in 722. I have upgraded my 101J to 722, but can't find it :? :oops:
Synology DS-409+ / 4 x WD15EADS

liebschwager
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Re: SMART - Status Abnormal

Unread post by liebschwager » Tue Sep 30, 2008 12:27 pm

Hi,
I'm also confused about the status of my hard disks.
Im using a CS407 with 4 Samsung HD501LJ discs (RAID5) and SW-level 722.
At the beginning only disc 1 mentioned status "Annormal" (I assume it is a bad german translation for status "Abnormal") because of a bad Raw_Read_Error_Rate in the past.
Now also disc 2 and 4 went to status "Annormal" even if I can not see any abnormal values (all values are in status "OK".

Thanks for any help.

cinebob
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Re: SMART - Status Abnormal

Unread post by cinebob » Mon Oct 06, 2008 1:55 pm

I've juste add a 4th disk in my CS407 and now the status abnormal has desapeared...

It's very strange...
UPS APC Smart UPS 1500
------------>Livebox -> Netgear GS105 (Gigabit, Jumbo Frames desactivated because makes hang)
-------------------------------------|-> Synology DS106e (959 dirty hack from goetz) / HDD 250 Go
-------------------------------------|-> Synology CS-407 (1118) / 4 HDD (Samsung HD103UJ 1To) Raid5
-------------------------------------|-> Mac Mini 2.53Ghz 4Go, 320Go, Tuner TV Diversity (media center)
-------------------------------------|-> Ps3 3.xx (UPnP Ok)

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