Serial Number is invalid

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davidlutchman
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Serial Number is invalid

Unread post by davidlutchman » Thu May 10, 2018 3:53 pm

Good day,
I am trying to submit an issue through the web form for my DS2415+ however it is telling me that the serial number is invalid. I need urgent assistance with this issue.

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HarryPotter
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Re: Serial Number is invalid

Unread post by HarryPotter » Thu May 10, 2018 4:09 pm

Send your request to support (at) synology (dot) com
*Please do not Private Message me for support questions; leave it on the forum so all members can learn. Thanks!*

DS718+ / DSM 6.2-23511 / ST4000VN000-2AH166 / SA400S37120G SSD cache /16 GB RAM
DS415+ / DSM 6.2-23511

LMS 7.9.1-166, 2 Squeezebox 3 + Boom

APC Smart UPS SUA750i

davidlutchman
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Re: Serial Number is invalid

Unread post by davidlutchman » Thu May 10, 2018 4:18 pm

HarryPotter wrote:
Thu May 10, 2018 4:09 pm
Send your request to support (at) synology (dot) com
I did, and got an automated response:
"This is an undelivered notice to mail subject: DiskStation DS2415+ issue
A valid ticket ID is not found in your email. If you are seeking for technical support, to ensure prompt reply, please submit a ticket from Synology Website:
https://account.synology.com/support/support_form.php"

I am unable to get a Ticket ID, as I am unable to sumbit a support ticket. :?

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HarryPotter
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Re: Serial Number is invalid

Unread post by HarryPotter » Thu May 10, 2018 4:36 pm

I sent a note to Synology. Hopefully they will contact you soon.
*Please do not Private Message me for support questions; leave it on the forum so all members can learn. Thanks!*

DS718+ / DSM 6.2-23511 / ST4000VN000-2AH166 / SA400S37120G SSD cache /16 GB RAM
DS415+ / DSM 6.2-23511

LMS 7.9.1-166, 2 Squeezebox 3 + Boom

APC Smart UPS SUA750i

davidlutchman
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Re: Serial Number is invalid

Unread post by davidlutchman » Thu May 10, 2018 4:40 pm

Thank you.

davidlutchman
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Re: Serial Number is invalid

Unread post by davidlutchman » Fri May 11, 2018 5:28 pm

I was able to contact Synology via phone support. Thank you.

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