New RS2416RP+ power issue?

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corrupted
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New RS2416RP+ power issue?

Postby corrupted » Wed Dec 06, 2017 6:21 pm

Hello, I just purchased a brand new RS2416RP+, opened it up and installed 4 WD RED 8TB drives, plugged both power supplies in to clean AC power, and pressed the power button on the front of the unit. The power light turns blue and I get a loud beep, probably 3 to 5 seconds long, followed by nothing. I have tried many times, but nothing seems to allow the unit to turn on. I can silence the beep with the silence buttons, but nothing seems to work. I tried swapping the two power supplies, and I tried installing only 1 power supply at a time, tried removing all drives, still nothing other than the beep and solid blue light, followed by everything turning off. At no point do I hear fans at all either.
I emailed support but maybe someone has experience with this?

Thanks

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