Intel C2000 Series Failures

Any related inquiries about Synology product? Post it here!
Forum rules
1) This is a user forum for Synology users to share experience/help out each other: if you need direct assistance from the Synology technical support team, please use the following form:

https://account.synology.com/support/su ... p?lang=enu



2) To avoid putting users' DiskStation at risk, please don't paste links to any patches provided by our Support team as we will systematically remove them. Our Support team will provide the correct patch for your DiskStation model.
oviano
I'm New!
I'm New!
Posts: 5
Joined: Wed Dec 30, 2015 7:25 am

Re: Intel C2000 Series Failures

Unread post by oviano » Sat Jul 22, 2017 9:43 pm

Is this some kind of joke?

Today, my DS1515+ suddenly started spontaneously rebooting every few minutes. So I unplugged and now it won't turn on. Except, about an hour later it came back on, and then turned itself off while booting, so I've unplugged it again.

And now I come to these forums and find that in all likelihood I have an issue that Synology well knew about for months and I've received no communication or warning that this might happen?

I live in Turkey and had this shipped over a couple of years back from the UK ask its not trivial to RMA it and from what I understand gettin an identical but fixed DS1515+ is the most painless way to get back up and runnng from this point.

I'm really annoyed about this because had I known there was an issue I would have appreciated the heads up and to be able to plan around it, such as upgrade to a later model without the problem for example, or at least start moving certain crtitical data off the device since I don't know when it would fail.

I have backups of data so I may very well switch to QNAP or someone else now.

Cerunnos
Experienced
Experienced
Posts: 127
Joined: Wed Nov 02, 2016 8:37 am

Re: Intel C2000 Series Failures

Unread post by Cerunnos » Sun Jul 23, 2017 3:05 am

oviano wrote:Is this some kind of joke?

Today, my DS1515+ suddenly started spontaneously rebooting every few minutes. So I unplugged and now it won't turn on. Except, about an hour later it came back on, and then turned itself off while booting, so I've unplugged it again.

And now I come to these forums and find that in all likelihood I have an issue that Synology well knew about for months and I've received no communication or warning that this might happen?

I live in Turkey and had this shipped over a couple of years back from the UK ask its not trivial to RMA it and from what I understand gettin an identical but fixed DS1515+ is the most painless way to get back up and runnng from this point.

I'm really annoyed about this because had I known there was an issue I would have appreciated the heads up and to be able to plan around it, such as upgrade to a later model without the problem for example, or at least start moving certain crtitical data off the device since I don't know when it would fail.

I have backups of data so I may very well switch to QNAP or someone else now.
Well to be fair, your issue is a PSU issue. If you were affected by the CPU issue, it wouldn't restart, it would simply refuse to boot. Send a support ticket to see if they can ship you a power supply.

oviano
I'm New!
I'm New!
Posts: 5
Joined: Wed Dec 30, 2015 7:25 am

Re: Intel C2000 Series Failures

Unread post by oviano » Sun Jul 23, 2017 6:29 am

Well this morning it is not booting at all.

As it happens I have a spare working DS1513+ and I just swapped the PSUs to rule that out and it still doesn't boot.

The annoying thing is that I'd be happy to transfer the drives back to the DS1513+ but I do not have a configuration backup, and now that I can't boot the DS1515+ I cannot make one.

I'm assuming that the DS1513+ and DS1515+ are incompatible and I can't just swap the drives?

oviano
I'm New!
I'm New!
Posts: 5
Joined: Wed Dec 30, 2015 7:25 am

Re: Intel C2000 Series Failures

Unread post by oviano » Sun Jul 23, 2017 11:05 am

So it turns out I could just move the drives from the broken 1515+ and put them into the 1513+ and the migration process works - all I had to do subsequently was choose "Repair" for Plex Media Server and reinstall Resilio Sync manually.

It's a shame Synology haven't bothered updating the migration tutorial for years because it describes a more complicated process involving backing up and restoring the configuration that wasn't necessary for DSM 6.1. It was only after googling some bloke's blog that I discovered I could do it without the configuration backup.

WetMacula
Rookie
Rookie
Posts: 39
Joined: Wed Nov 07, 2012 4:54 pm

Re: Intel C2000 Series Failures

Unread post by WetMacula » Mon Jul 24, 2017 4:00 pm

I have an 1815+ that dates back to fall 2014. Thought I would do a preemptive RMA and get a fixed unit. They send a used 2015 unit with the resistor fix. The replacement unit was all beat up and full of dust and hair. I asked for a new unit. They asked for photos. I sent photos. They said there are no more new units and can only send another used unit. Thought about asking for a 2017 but grew tired of their games. I sent the replacement back then soldered a resistor to my original unit and it's working fine. Already soldered to the 8 thru-holes was a black plastic block with 8 male pins. I crushed the plastic block with a needle nose pliers then de-soldered each pin. The resistors can be bought cheap from digikey. Wondering if heat is killing these CPU's? In 2014, the first thing I did was install a 40 mm fan on the DS1815+ then posted photos on how to do it. Before the fan, it was operating 20-30 degrees hotter than an old DS413 in the same room. The fan may explain why it has not died after 2+ years.

This is the last Synology product I ever buy. Their products and customer service are not worth the unreasonably high cost. Next box will be built with freenas or unraid. At least if something fails, I can replace a single component. Good luck all. Let me know if anyone RMA's and receives a new DS1815+.

ethereal
Beginner
Beginner
Posts: 27
Joined: Sun May 28, 2017 5:47 pm

Re: Intel C2000 Series Failures

Unread post by ethereal » Thu Jul 27, 2017 9:33 am

DSM Version: 6.1.3-15152-2
(2017-07-26) Important Note
  • The update is expected to be available for all regions within the next few days, although the time of release in each region may vary slightly.
  • This update will restart your Synology NAS.
Fixed Issues
  • BIOS update to improve system stability. Applied models: DS1515+, DS1517+, DS1815+, DS1817+, DS2415+, DS415+, RS2416+, RS2416RP+, RS815+, RS815RP+.
  • Enhanced USB 2.0 compatibility for DS415+, RS2416+, and RS2416RP+.
BIOS update to address AVR54 bricking? Shouldn't 17+ models have been fixed at board-level already? This looks pretty suspicious/dodgy to me. Synology seems to know that something's gonna happen to the 17+ models in 18 months (and it's confirmed that these 17+ models are still clearing stock of the old stepping Atom C2538), so they give this stealth update without saying what's under the hood.. Is it made right finally (with a BIOS update)? Cisco did not need to do the expensively massive recall?

polanat
Skilled
Skilled
Posts: 653
Joined: Tue Jul 15, 2014 9:09 am

Re: Intel C2000 Series Failures

Unread post by polanat » Thu Jul 27, 2017 9:59 am

ethereal wrote: BIOS update to address AVR54 bricking? Shouldn't 17+ models have been fixed at board-level already? This looks pretty suspicious/dodgy to me. Synology seems to know that something's gonna happen to the 17+ models in 18 months (and it's confirmed that these 17+ models are still clearing stock of the old stepping Atom C2538), so they give this stealth update without saying what's under the hood.. Is it made right finally (with a BIOS update)? Cisco did not need to do the expensively massive recall?
The crucial question is for which units the release is dedicated - to the fixed ones (with 100 Ohm resistor) or to the non-fixed ones (still without 100 Ohm resistor) or for both????
DS415+ [5.2-5967 Update 3 + 4xST3000VN000] & DS112 [DSM 6.1.2-15132 + WD40EFRX+ Ext1 WDBEMM0010BBK-U3] / Transmission 2.84-10 / Transmission Remote GUI 5.0.1
Samsung SMART TV 3D FullHD UE40ES6307 / Samsung UE32H4000 + iconBIT Toucan Duo Plus mk2 / iconBIT NetTAB THOR ZX (NT-0907S)
TP-LINK TD-W8961ND +2TL-ANT2408CL + TL-SG1008D / UPS Powercom WOW-500U

zenn
I'm New!
I'm New!
Posts: 2
Joined: Mon Aug 14, 2017 4:31 pm

Re: Intel C2000 Series Failures

Unread post by zenn » Mon Aug 14, 2017 4:41 pm

Hello,

My DS415+ just bricked, and i know for sure that it comes from the CPU.
After removing the disk (i had only one in it), and tried to power it on, i had the blue LED blinking again... :-(
I can't tell you how frustrating this is...
I tried to reach Synology Support, sent them a Support Ticket Friday, but still no answer...
Does anyone here had the same experience with its DS415+ ? How did it go with the Support Center ?
(i read some of the thread posts but not entirely the whole thread).

Thanks.

Ego Shredder
Student
Student
Posts: 69
Joined: Fri Dec 29, 2006 2:42 am

Re: Intel C2000 Series Failures

Unread post by Ego Shredder » Tue Aug 15, 2017 1:08 am

zenn wrote:Hello,

My DS415+ just bricked, and i know for sure that it comes from the CPU.
After removing the disk (i had only one in it), and tried to power it on, i had the blue LED blinking again... :-(
I can't tell you how frustrating this is...
I tried to reach Synology Support, sent them a Support Ticket Friday, but still no answer...
Does anyone here had the same experience with its DS415+ ? How did it go with the Support Center ?
(i read some of the thread posts but not entirely the whole thread).

Thanks.
When did you purchase your DS415+ ? Also what kind of things did you use it for, e.g. general network shares between computers or did you do a lot of CPU intensive on-the-fly video encoding etc? I ask because I bought a DS415+ back in December 2014 and naturally I am very worried. However my unit has mainly just done network sharing, torrent downloading and a little Google Drive synchronising. All of that usually does not drive the CPU much, e.g. about 1% most of the time and the occasional brief bump for a few seconds to 20% or higher, and rarely above 50% when a torrent chokes a bit for a few mins. The CPU temperatures never go beyond 40°C give or take a few either way. So I wonder if how hard these CPUs are driven is key to if they fail or not?
Synology DS415+ DSM 5.1-5004 (bought December 2014) + 2x WD Red 6TB
Synology DS-101j DSM 2.0-0731 (bought February 2006)

dcervenka
I'm New!
I'm New!
Posts: 1
Joined: Tue Aug 16, 2016 4:19 pm

Re: Intel C2000 Series Failures

Unread post by dcervenka » Fri Aug 18, 2017 7:19 pm

I was in the process of recommending a Synology NAS to friend and happened to stumble across this thread. I purchased my first NAS, the DS1815+ back in Aug 2016 and no issues (yet).. but if my unit bricks because of this issue, will I be able to recover my data by moving the disks to another Synology NAS (whatever is provided by the warranty.. or the DS1817+)?

Thanks in advance!

cfuttrup
Virtuoso
Virtuoso
Posts: 1337
Joined: Fri May 09, 2008 8:01 pm
Location: Denmark
Contact:

Re: Intel C2000 Series Failures

Unread post by cfuttrup » Fri Aug 18, 2017 7:43 pm

dcervenka wrote:will I be able to recover my data by moving the disks to another Synology NAS?
Yes, search for Disk Migration. Your data is preserved in the process.

/Claus

User avatar
jckrarup
Beginner
Beginner
Posts: 26
Joined: Mon May 23, 2011 8:13 pm

Re: Intel C2000 Series Failures

Unread post by jckrarup » Sat Aug 19, 2017 1:55 pm

Hi Board,

Okay, today I opened up my 8 month old DS1815+ and fitted a 1/4w 100 Ohm resistor across the pins of the connector.

I hate the idea of just waiting for it to fail and then having to struggle with wattanty / RMA

It was a really easy modification and I hope it will buy me some time.

If one bought a new Atom chip from Mouser (C2538 are just under 100 EUR)), I assume that it does not come balled. Is there anyone that would comment on the task of balling an soldering a replacement (stepping C0) onto the synology board ? I have done tons of hot air soldering, but never a BGA.

BR

J
DS410 (1 GB RAM) / DSM 4.1-3161B / 4 x WD20EARS (RAID 5)

iknowtech
Skilled
Skilled
Posts: 664
Joined: Thu Jun 19, 2014 8:11 am

Re: Intel C2000 Series Failures

Unread post by iknowtech » Sat Aug 19, 2017 4:17 pm

jckrarup wrote:Hi Board,

Okay, today I opened up my 8 month old DS1815+ and fitted a 1/4w 100 Ohm resistor across the pins of the connector.

I hate the idea of just waiting for it to fail and then having to struggle with wattanty / RMA

It was a really easy modification and I hope it will buy me some time.

If one bought a new Atom chip from Mouser (C2538 are just under 100 EUR)), I assume that it does not come balled. Is there anyone that would comment on the task of balling an soldering a replacement (stepping C0) onto the synology board ? I have done tons of hot air soldering, but never a BGA.

BR

J
I would say don't risk trying to change the CPU! Why would you want to risk it and void your warranty. Your NAS comes with a 4 year warranty now. If it fails in 18 months or 2 years or 3 years, who knows what they will be providing as replacement or repaired units down the line.

polanat
Skilled
Skilled
Posts: 653
Joined: Tue Jul 15, 2014 9:09 am

Re: Intel C2000 Series Failures

Unread post by polanat » Sat Aug 19, 2017 5:56 pm

jckrarup wrote:Hi Board,or

Okay, today I opened up my 8 month old DS1815+ and fitted a 1/4w 100 Ohm resistor across the pins of the connector.

I hate the idea of just waiting for it to fail and then having to struggle with warranty / RMA

It was a really easy modification and I hope it will buy me some time
Well done!
jckrarup wrote:If one bought a new Atom chip from Mouser (C2538 are just under 100 EUR)), I assume that it does not come balled.
The new chip is of exactly the same design (Socket type - BGA1283) and needs re-balling
jckrarup wrote:Is there anyone that would comment on the task of balling an soldering a replacement (stepping C0) onto the synology board ?
1. First of all I would suggest to understand whether Synology started (or NOT) soldering C2538 with C0 stepping - I advise every active forum user to check their new or RMA'd units with the relevant command via CLI,
2. If 1. is true I would strongly advise to understand whether there were some other changes apart from C2538 with C0 stepping (e.g. LPC bus) implemented on the PCB in order to conclude the feasibility of C2538 with C0 stepping re-balling,
3. You may raise a ticket to Synology asking them whether the re-balling is feasible, although not cheap ((
DS415+ [5.2-5967 Update 3 + 4xST3000VN000] & DS112 [DSM 6.1.2-15132 + WD40EFRX+ Ext1 WDBEMM0010BBK-U3] / Transmission 2.84-10 / Transmission Remote GUI 5.0.1
Samsung SMART TV 3D FullHD UE40ES6307 / Samsung UE32H4000 + iconBIT Toucan Duo Plus mk2 / iconBIT NetTAB THOR ZX (NT-0907S)
TP-LINK TD-W8961ND +2TL-ANT2408CL + TL-SG1008D / UPS Powercom WOW-500U

djr357
I'm New!
I'm New!
Posts: 3
Joined: Thu Apr 21, 2016 5:40 pm

Re: Intel C2000 Series Failures

Unread post by djr357 » Sat Aug 19, 2017 10:19 pm

My DS415+ just died.

I havent updated it in a while. Last update is did was 6.0 i believe (or maybe 6.1). Whenever the unit goes off and has to power back up, Im extremely leary of it ever coming back, that is why I havent updated it. It has actually never come back up form an update cleanly. Ive needed to power it down a few times and try booting it.

This time, it drops off the network (or so it seems. it may be freezing). I get the beep on boot and then at random times, it falls off the network.

At the behest of Support (who i have had a ticket open for this for over a week), the suggested to take all the drives out and boot it, seeing it it boots to a solid blue light. This did not happen as I have a rapidly blinking blue like and 4 orange solid drive lights. I called yesterday after no response form a few days ago and they said they would escalate it. Its saturday now. they dont work on saturday. No response yesterday.

I bought it off eBay new but not from a reseller, from a user. They said they bought it within 2 months of selling it to me and that was exactly 24 months ago. Way to go warranty... Now i gotta find a DS415+ (which isnt that easy), transfer the drives to it and the figure out if im going to keep it, buy a newer synology or dump synology altogether. Shame as I havent had any problems with this unit (other than the powering up after update) at all. Its been a decent little unit.

Knowing that there is issues with the DSX15+ and DSXX15+ series, Im not sure if i will keep the ds415+ i havent to buy to get my data off it.

frustrated more about the lack of support than anything really.

Post Reply

Return to “General Products Inquiries”