djr357 wrote:My DS415+ just died.
I havent updated it in a while. Last update is did was 6.0 i believe (or maybe 6.1). Whenever the unit goes off and has to power back up, Im extremely leary of it ever coming back, that is why I havent updated it. It has actually never come back up form an update cleanly. Ive needed to power it down a few times and try booting it.
This time, it drops off the network (or so it seems. it may be freezing). I get the beep on boot and then at random times, it falls off the network.
At the behest of Support (who i have had a ticket open for this for over a week), the suggested to take all the drives out and boot it, seeing it it boots to a solid blue light. This did not happen as I have a rapidly blinking blue like and 4 orange solid drive lights. I called yesterday after no response form a few days ago and they said they would escalate it. Its saturday now. they dont work on saturday. No response yesterday.
I bought it off eBay new but not from a reseller, from a user. They said they bought it within 2 months of selling it to me and that was exactly 24 months ago. Way to go warranty... Now i gotta find a DS415+ (which isnt that easy), transfer the drives to it and the figure out if im going to keep it, buy a newer synology or dump synology altogether. Shame as I havent had any problems with this unit (other than the powering up after update) at all. Its been a decent little unit.
Knowing that there is issues with the DSX15+ and DSXX15+ series, Im not sure if i will keep the ds415+ i havent to buy to get my data off it.
frustrated more about the lack of support than anything really.
I would think you should be able to get a warranty replacement even if you bought it 2nd hand. ANY DS415+ in existence, would still be within the warranty period especially with the extra year they added.
I would just tell Synology that you want a replacement that has the fix for C2000 Series CPU problem. They shouldn't hassle you about this.
You also wouldn't necessarily have to use another Synology NAS to get your Data off. Any Linux computer would probably suffice and there are even Data Recovery tools you can use in Windows that will rebuild the RAID and allow you to extract the data.
If for some reason they don't honor the warranty and you decide you want to buy another Synology, you can get any Synology NAS with 4 drives or more and do a simple migration. I would probably go for a DS918+ which should be out any time now, or you could wait for a DS418+ but that could be a longer wait.