I too got the canned reply from Synology to my ticket.
Intel has recently notified Synology regarding the issue of the processor’s increased degradation chance of a specific component after heavy, prolonged usage.
Specific component? ITS THE PROCESSOR - stop playing word games.
Synology has not currently seen any indication that this issue has caused an increase in failure rates for DiskStation or RackStation models equipped with Intel Atom C2000 series processors
Of course you haven't... not YET - and it WILL happen.
It is safe to continue to use your device, however should you encounter any issues, our support teams will do everything they can to expedite your ticket.
So, WHEN it fails, suddenly and fantastically, and very likely damages some if not ALL of the data on this unit, you'll try to get me a new one as fast as possible.
I didn't buy a Synology product so that I could put my data at risk.
I REFUSE to sit here and wait for this bomb to go off!
Will you continue to dodge the issue and be non committal, thereby increasing our paranoia that our data is going to disappear?
I, for one will not.
Look, if I wanted to play games with my data, and spend thousands on drives and countless hours incorporating it into our hoe and office, only to have to suddenly DISAPPEAR one day, I would have grabbed an old PC and loaded FREENAS!
(in fact that seems a smart thing to do in light of the level of risk we are ALL facing.)
Tell me ONE MORE TIME that you will help me when and IF this happens and see how fast I sign onto the first Class Action that comes along.
Do the right thing and PUBLISH AN ACTION PLAN for what you will do when a solution is decided upon.
You don't need to know WHAT that solution is to tell us how Synology plans to protect it's customers.
That kind of decision isn't made in the moment - it's a corporate culture and ETHICS thing that you should already have WELL formulated.