Intel C2000 Series Failures

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Recondite
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Re: Intel C2000 Series Failures

Unread post by Recondite » Mon Feb 05, 2018 8:28 pm

Thanks for you valuable replies @Remirr and @iknowtech.
I defiantly lean towards demanding the 1817+ (price difference is about 50 cent with my retailer for the 8 GB version).
There are quite some limitations going with ARM as you pointed out.

The only thing that scares me is that Atom C2538 CPU, who knows how long will this one will last before it sails off to CPU-heaven.

Any thoughts?

ryanwgregg
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Re: DS1515+ - Flashing Amber ALERT LED with Flashing Blue POWER LED

Unread post by ryanwgregg » Tue Feb 06, 2018 1:16 am

sincarne wrote:there already big thread for intel c2000 issue
I'm not convinced this is a Intel C2000 Series issue. From my understanding in this thread, most people get random shutdowns (I've never had any on this unit) and/or a system that will not power on. System gets power but never boots. This seems to be a failed update that has caused the RESET button to no longer function as intended.

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Re: DS1515+ - Flashing Amber ALERT LED with Flashing Blue POWER LED

Unread post by polanat » Tue Feb 06, 2018 3:51 am

ryanwgregg wrote:
sincarne wrote:there already big thread for intel c2000 issue
I'm not convinced this is a Intel C2000 Series issue
You have to believe, it is. If in doubt one should follow diskless reboot to consider the PCB (motherboard) to be defective as per the below instruction:

Why am I unable to install my Synology NAS and why is my power LED is flashing constantly?
DS415+ [5.2-5967 Update 3 + 4xST3000VN000] & DS112 [DSM 6.1.2-15132 + WD40EFRX+ Ext1 WDBEMM0010BBK-U3] / Transmission 2.84-10 / Transmission Remote GUI 5.0.1
Samsung SMART TV 3D FullHD UE40ES6307 / Samsung UE32H4000 + iconBIT Toucan Duo Plus mk2 / iconBIT NetTAB THOR ZX (NT-0907S)
TP-LINK TD-W8961ND +2TL-ANT2408CL + TL-SG1008D / UPS Powercom WOW-500U

Remirr
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Re: Intel C2000 Series Failures

Unread post by Remirr » Wed Feb 07, 2018 7:48 pm

Hi All,

So I have just received my replacement NAS from Synology through the ARMA process. Using standard shipping it took a total of 6 days which seems to be quite reasonable. I was hesitant about the quality of the NAS I would be receiving as all I was told was that it was a "Bench Tested" unit; however, I am very impressed with what I have been sent.

I was a little worried when I first opened the shipping box as the DS415+ box inside had rips in the top and I was wondering what the unit inside would look like but the unit looks brand new. It looks like they have basically replaced the entire housing of the unit and just kept the old mainboard. There is one part of the unit which obviously has been recycled and that is the drive caddies, they have fingerprints and scratches on them; however, the rest of the unit is really in perfect condition.

Looking at the bottom of the NAS, I can see the resistor that has been soldered onto the mainboard to solve this issue. What I would like to know is how is this resistor meant to solve the issue? In addition, am I correct in understanding that even with the resistor the issue is still going to happen?

Annoyingly, I don't know how many hours this NAS has on the clock. Is there anyway to find out?

Images below:
Image
Image
Image

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Re: Intel C2000 Series Failures

Unread post by iknowtech » Wed Feb 07, 2018 7:53 pm

Remirr wrote:Hi All,
I am very impressed with what I have been sent.
I assume your just judging this by the appearance. I would think most people's NAS's are basically flawless even after many years of use, its not something that would typically see a lot of physical wear and tear. All they need to do is clean them of dust and they will look brand new. I have 5+ year old Synology units that look exactly like they did they day they came out of the box, and they have run 24x7 since day 1. So just because it looks nice doesn't really mean much IMO.

They only true test will be to see how long it lasts.

Remirr
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Re: Intel C2000 Series Failures

Unread post by Remirr » Wed Feb 07, 2018 8:20 pm

iknowtech wrote:
Remirr wrote:They only true test will be to see how long it lasts.
As does mine, minus the dust. But that is my point and why I am trying to see if there is anyway to see the total uptime of a NAS. I don't want to accept this one if it is stupidly high.

iknowtech
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Re: Intel C2000 Series Failures

Unread post by iknowtech » Wed Feb 07, 2018 8:41 pm

Remirr wrote:
iknowtech wrote:
Remirr wrote:They only true test will be to see how long it lasts.
As does mine, minus the dust. But that is my point and why I am trying to see if there is anyway to see the total uptime of a NAS. I don't want to accept this one if it is stupidly high.
I don't believe there is anyway to verify, and even if there was I'm sure Synology would clear that data before sending the refurb units out.

Your in the same boat as everyone else with 15+ Unit with this CPU, you get to wait and see. My guess is you'll probably last until the warranty expires. :)

Recondite
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Re: Intel C2000 Series Failures

Unread post by Recondite » Wed Feb 07, 2018 11:22 pm

The end of my story.

I received a brand new DS1817+ as replacement for my broken DS1815+ today.

Popped the hood and no through hole resistor on the MB and from what I can see no other bodge either.
I have contacted Synology to check if I can buy extended warranty on this one, it is brand new but a replacement so before i pay 120$ I would like to know that i can register the extended warranty.

The migration from DS1815+ to DS1817+ went like a charm. Just popping in the disks, boot, connect via browser, follow the guide, reboot and I was back where the 1815+ left off, settings and all. Took approximately 20 minutes.

So all and in all everything turned out for the best for me.

Remirr
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Re: Intel C2000 Series Failures

Unread post by Remirr » Wed Feb 07, 2018 11:41 pm

Recondite wrote:it is brand new but a replacement so before i pay 120$
Hey Recondite - how did you manager to get the new model? Did they offer to send you the new one for $120?

Thanks

Recondite
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Re: Intel C2000 Series Failures

Unread post by Recondite » Thu Feb 08, 2018 11:01 am

Remirr wrote:
Recondite wrote:it is brand new but a replacement so before i pay 120$
Hey Recondite - how did you manager to get the new model? Did they offer to send you the new one for $120?

Thanks
No you misunderstood, my native language is not English so that is understandable.

What I meant was that the extended warranty is 120$ but I would like to be sure that the extended warranty can be registered on my DS1817+ that I received as a replacement for my broken DS1815+.
Even though the DS1817+ is brand new it is still a replacement and per se I have not bought that particular unit.

My retailer handled the return and did offer me a DS1817 first, but I declined and proposed that they send me a DS1817+ instead because it better match the 1815+, they accepted and the day after it arrived.

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Re: Intel C2000 Series Failures

Unread post by Zemax_59 » Tue Feb 13, 2018 10:05 pm

Hi everyone,

I've just discovered this issue, too late apparently, because it my DS415+ doesn't want to turn on (blue led blinking, no status led and all HD leds orange)

I've read that Synology has extended the warranty to 1 additional year at that time for all Atom C2538 models (it was in Feb 2017).

Is it still working today ?
Thanks

Remirr
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Re: Intel C2000 Series Failures

Unread post by Remirr » Tue Feb 13, 2018 10:09 pm

Zemax_59 wrote:Hi everyone,

I've just discovered this issue, too late apparently, because it my DS415+ doesn't want to turn on (blue led blinking, no status led and all HD leds orange)

I've read that Synology has extended the warranty to 1 additional year at that time for all Atom C2538 models (it was in Feb 2017).

Is it still working today ?
Thanks
Yeah just write to them and don't say anything about purchase dates - they will honour it.

Yippym
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Re: Intel C2000 Series Failures

Unread post by Yippym » Wed Feb 14, 2018 1:38 pm

Zemax_59 wrote:Hi everyone,

I've just discovered this issue, too late apparently, because it my DS415+ doesn't want to turn on (blue led blinking, no status led and all HD leds orange)

I've read that Synology has extended the warranty to 1 additional year at that time for all Atom C2538 models (it was in Feb 2017).

Is it still working today ?
Thanks
The DS415+ only had 2 years warranty, with the added 1 year making it very close to your expiration. Let us know how you get on.

https://www.synology.com/en-uk/products ... l=DS415%2B

Other devices has 3 years default warranty with the added 1 year.

DS1515+
DS1815+
DS2415+
RS815(RP)+
RS2416(RP)+
RT2600ac
DS218+ 16GB RAM (2* Crucial CT102464BF160B)
RS3412RPxs 32GB RAM (4* Kingston KVR16LE11/8) upgraded CPU to E3-1260L :)
Sold - RS815+ 16GB RAM (2* Crucial CT102464BF160B)
Sold - RS2212RP+ 1GB RAM (Default)
Sold - RS2211RP+ 3GB RAM (1GB Default + 1* Kingston KVR667D2S5K2)

Yippym
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Re: Intel C2000 Series Failures

Unread post by Yippym » Wed Feb 14, 2018 1:43 pm

Recondite wrote:
Remirr wrote:
Recondite wrote:it is brand new but a replacement so before i pay 120$
Hey Recondite - how did you manager to get the new model? Did they offer to send you the new one for $120?

Thanks
No you misunderstood, my native language is not English so that is understandable.

What I meant was that the extended warranty is 120$ but I would like to be sure that the extended warranty can be registered on my DS1817+ that I received as a replacement for my broken DS1815+.
Even though the DS1817+ is brand new it is still a replacement and per se I have not bought that particular unit.

My retailer handled the return and did offer me a DS1817 first, but I declined and proposed that they send me a DS1817+ instead because it better match the 1815+, they accepted and the day after it arrived.
If the reseller is providing you the extended warranty it would mean from the start date you purchased the DS1815+. Though with the brand new DS1817+ you effectively got 3 years warranty with Synology.
RT2600ac
DS218+ 16GB RAM (2* Crucial CT102464BF160B)
RS3412RPxs 32GB RAM (4* Kingston KVR16LE11/8) upgraded CPU to E3-1260L :)
Sold - RS815+ 16GB RAM (2* Crucial CT102464BF160B)
Sold - RS2212RP+ 1GB RAM (Default)
Sold - RS2211RP+ 3GB RAM (1GB Default + 1* Kingston KVR667D2S5K2)

tomaszg
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Re: Intel C2000 Series Failures

Unread post by tomaszg » Wed Feb 21, 2018 12:22 pm

Hello there,

new on the Forum.

Just registered here to notify You that our DS2415+ fully filled with disks, consisting with DX1215 expansion bay filled without just two, suddenly died recently, just 2 yrs and 4 months after being online.
Lost access to around 60TB of our data in few seconds.

Never back it on-line after usual reboot followed by firmware upgrade, which was done everytime during scheduled mainteance window. Unit was 24h/day monitored by SNMP, data written to arrays every night during mainteance window, that was large backup storage. Yep, IT WAS.

Personally I suspect builtin Atom C2538 failure, or the controller, or the backplane of the main unit. Had no chances to figure it out, serial console is disabled. Had to fight with warranty services for RMA of the unit.
Lucky, I'm experienced Linux user enough to fix all these "root partition crashed" errors, RAID array rebuild issues and other problems on newer replacement unit.

Have advice for You, guys: DON'T REBOOT IT unless You have a backup unit !!!

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