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by Franklin
Wed Mar 25, 2009 1:36 am
Forum: The Lounge
Topic: Disappearing for a bit
Replies: 4
Views: 7645

Disappearing for a bit

Greetings community

Please note that I'll be disappearing for a bit - both sangk and Joshuaw will be available to answer your questions about Synology products during my leave.

For any urgent matters please consult with Online Support, the link to do so is in my signature.

Have a good day.
by Franklin
Wed Mar 25, 2009 1:30 am
Forum: System Management
Topic: What is active?
Replies: 3
Views: 1251

Re: What is active?

Greetings compucat A variety of functions can keep the Synology system online - a quick way of determining what is keeping the system on-line is to start terminating services on your system, such as download station, all remote services. From there, enable each service one by one and you should be a...
by Franklin
Tue Mar 24, 2009 8:36 pm
Forum: Backup/Restore (Archived)
Topic: Data Replicator, special character and Outlook Express
Replies: 7
Views: 2979

Re: Data Replicator, special character and Outlook Express

Greetings Gilles_ Please go to the about key of DR3, and post your version number. During the recent release of DSM 2.1, we've released an update to DR3, which is at version 136, the install file is available here In the mean time, I'll have one of our DR3 engineers review this ticket and get back t...
by Franklin
Tue Mar 24, 2009 8:33 pm
Forum: General Products Inquiries
Topic: The CS407 Experiment
Replies: 7
Views: 2243

Re: The CS407 Experiment

Greetings Av8tor

Thanks for your feedback with regards to the Synology Cube Station, CS407. Please let us know if you have any further questions or comments.
by Franklin
Tue Mar 24, 2009 8:31 pm
Forum: The Lounge
Topic: New forum URL problem
Replies: 30
Views: 12916

Re: New forum URL problem

Thanks for the image Zouk !

Have a good day.
by Franklin
Tue Mar 24, 2009 8:26 pm
Forum: Backup/Restore for DiskStation to DiskStation/USB/eSATA/Off-site backups
Topic: network backup with dns323
Replies: 29
Views: 26635

Re: network backup with dns323

Greetings pwvandeursen

On your D-Link, please make sure that your /etc/.rs_sec has a permission of 600 or 640.

Hope this helps.
by Franklin
Tue Mar 24, 2009 8:24 pm
Forum: Disk Station Manager 2.1-0832
Topic: Japanese Language - Where did it go?
Replies: 6
Views: 3386

Re: Japanese Language - Where did it go?

Greetings kiwicam The Japanese Language has been set to be only available within the Japanese market, for other users in other portions of the world, it has been removed. If you need the Japanese Language, there is a way to enable it - if you need it enabled, please contact online support for furthe...
by Franklin
Tue Mar 24, 2009 6:15 pm
Forum: File Server Performance
Topic: Need help about 207+
Replies: 17
Views: 5954

Re: Need help about 207+

Greetings Jeremy If you cannot access via IE, there is a setting which is preventing IE from accessing your system, it could be a proxy layer, or it could be IE Security's settings. Unfortunately, it's difficult to determine where the problem is remotely, it would be best for you to consult with a l...
by Franklin
Tue Mar 24, 2009 6:12 pm
Forum: System Management
Topic: DS-408 Drive Crashed
Replies: 1
Views: 796

Re: DS-408 Drive Crashed

Greetings sfghost

I would suggest that you consult with our online support team and see if our online staff can assist you. Alternatively, please refer to your backups of your data if you have them.

Hope this helps, and have a good day.
by Franklin
Tue Mar 24, 2009 5:44 pm
Forum: Installation, Configuration, Migration, Expansion
Topic: DS207+ keeps degrading
Replies: 3
Views: 1215

Re: DS207+ keeps degrading

Greetings Axien

I would suggest that you submit your kernel logs to our support staff for further assistance. The links to do so are in my signature.

Hope this helps
by Franklin
Tue Mar 24, 2009 3:10 am
Forum: File Sharing: Windows, Mac OS X, Linux
Topic: Suddently very slow data transfers from DS207 to PC
Replies: 2
Views: 2398

Re: Suddently very slow data transfers from DS207 to PC

Greetings Tdoc

Please submit your kernel log to our support staff (sig link) for further assistance into your sudden performance drop.

Hope this helps
by Franklin
Tue Mar 24, 2009 2:57 am
Forum: File Server Performance
Topic: Sluggish performance when accessing drive with many folders
Replies: 3
Views: 1865

Re: Sluggish performance when accessing drive with many folders

Greetings mikekiwi It sounds like what you are describing is about normal-- I've seen users with near the maximum of 32000 folders, and it does take a minute or two to display the folders. A recent experiment showed that it took about two minutes for a DS207+ to display 160,000 files. What you might...
by Franklin
Tue Mar 24, 2009 2:53 am
Forum: Installation, Configuration, Migration, Expansion
Topic: DS508 HDD recurring crash
Replies: 4
Views: 1195

Re: DS508 HDD recurring crash

Greetings kow_ced

Please make sure that your DS508 is operating firmware 832 and above. Also, you may elect to submit your kernel logs to our support staff for further assistance, the link is in my signature.
by Franklin
Tue Mar 24, 2009 2:51 am
Forum: Disk Station Manager 2.1-0832
Topic: Problems with the DSM 2.1 firmware and DS107
Replies: 1
Views: 2038

Re: Problems with the DSM 2.1 firmware and DS107

Greetings slider2nl The latest LED light pattern indicates that the system does not detect a hard drive attached to the DS107. Please verify that A. That the HDD's Data and power cable is securely attached to both the HDD and the motherboard --OR-- If a cableless model, make sure that the HDD is ful...
by Franklin
Tue Mar 24, 2009 2:48 am
Forum: System Management
Topic: All remote access LOST, and system locks up all the time ??
Replies: 11
Views: 3562

Re: All remote access LOST, and system locks up all the time ??

Greetings Stu

If you are having this issue with the Download Station, please submit your kernel logs to our support staff (see sig link) and the approximate time of when you experienced this error.

Hope this helps

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