Search found 12 matches

by andrew.lai
Fri Nov 24, 2017 4:57 am
Forum: x01/x06/x07 Legacy Discussion
Topic: x09 firmware update... NOW DSM 6.0
Replies: 314
Views: 110480

Re: x09 firmware update... NOW DSM 6.0

Hello, It has come to our attention that many who followed the instructions in this thread have been experiencing technical issues after updating to the non-official DSM versions with older Synology models. We strongly advise against using modified DSM versions as it will disable Synology Quickconne...
by andrew.lai
Mon May 22, 2017 7:09 am
Forum: The Lounge
Topic: My Support Experiance
Replies: 10
Views: 1853

Re: My Support Experiance

Hi,

Thanks for everyone's feedback.
We will review the support tickets mentioned in this thread and make contact accordingly.

Thank you.
by andrew.lai
Wed Apr 19, 2017 7:17 am
Forum: General Products Inquiries
Topic: Intel C2000 Series Failures
Replies: 991
Views: 373882

Re: Intel C2000 Series Failures

Just a heads up. I did (pre)order a DS1817+ on Amazon although they currently show as out of stock but I am in line to get one. Also ordered another Intel X520-DA2 for it once it comes in - 10 Gbps was my main driver for the upgrade anyways. Decided the DS3617xs is still awesome but just too much m...
by andrew.lai
Tue Mar 21, 2017 11:19 am
Forum: General Products Inquiries
Topic: Intel C2000 Series Failures
Replies: 991
Views: 373882

Re: Intel C2000 Series Failures

Please note that for the Synology systems that use c2000 series CPUs, they don't use ILB_SERIRQ Signal Pin thus the solution from page36 in the link below is not required.
https://www-ssl.intel.com/content/dam/w ... update.pdf
by andrew.lai
Tue Mar 07, 2017 7:46 am
Forum: Hardware Compatibility Lists
Topic: Seagate IronWolf 8 TB or WD Red 8TB for the DS1815+? What's your experience?
Replies: 4
Views: 6637

Re: Seagate IronWolf 8 TB or WD Red 8TB for the DS1815+? What's your experience?

For users that are experiencing high LCC with Seagate hard drives, please update to the official DSM6.1-15047 which should resolve this issue.
If the issue persists, please contact our support at:
https://account.synology.com/support/support_form.php
by andrew.lai
Tue Mar 07, 2017 7:45 am
Forum: Seagate/Maxtor Discussion Room
Topic: News: Seagate & Synology Bring IronWolf Health Management (IHM) to Diskstation Manager
Replies: 3
Views: 5293

Re: News: Seagate & Synology Bring IronWolf Health Management (IHM) to Diskstation Manager

For users that are experiencing high LCC with Seagate hard drives, please update to the official DSM6.1-15047 which should resolve this issue.
If the issue persists, please contact our support at:
https://account.synology.com/support/support_form.php
by andrew.lai
Wed Mar 23, 2016 3:30 am
Forum: Announcements
Topic: Community Forum Maintenance
Replies: 0
Views: 19747

Community Forum Maintenance

Greetings Community,

The Synology Community Forum will be down for maintenance on Friday, March 25, during the hours of 10:00 ~ 11:00 GMT+8

During this time period, all the related forum services will not be available.

Sorry for any inconvenience may cause.
by andrew.lai
Thu Mar 17, 2016 9:51 am
Forum: Announcements
Topic: Community Forum Maintenance
Replies: 0
Views: 1578

Community Forum Maintenance

Greetings Community,

The Synology Community Forum will be down for maintenance on Wednesday, March 23, during the hours of 10:00 ~ 11:00 GMT+8

During this time period, all the related forum services will not be available.

Sorry for any inconvenience may cause.
by andrew.lai
Wed Feb 24, 2016 5:00 am
Forum: Feature Requests & Product Improvement Suggestions
Topic: CVE-2015-7547-glibc-vulnerability
Replies: 21
Views: 5274

Re: CVE-2015-7547-glibc-vulnerability

Hi all, The iptables rule added blocks against UDP and TCP packets on the Transport layer (OSI layer 4). As MTU is on the IP layer (Network layer, OSI layer 3), it will not affect this issue. As a reference, please refer to the links below: https://en.wikipedia.org/wiki/Maximum_transmission_unit IPv...
by andrew.lai
Wed Feb 03, 2016 8:55 am
Forum: Hardware & Software Compatibility
Topic: Forum Message for DS216+
Replies: 1
Views: 1627

Forum Message for DS216+

Intel CPU N3050's imminent EOL according to this article has increased the number of recent inquiries regarding the CPU of DS216+. Although this has not yet been confirmed by Intel, but it is foreseeable that Synology will roll out the next generation of DS216+ using N3060 if N3050 is necessary to b...
by andrew.lai
Tue Jan 05, 2016 10:49 am
Forum: Installation and Configuration
Topic: Device list says no connected devices ?
Replies: 34
Views: 3832

Re: Device list says no connected devices ?

Hi everyone, There was a glitch in SRM where it assigned the date of the devices to be in 2015, as 2016/1/1 ~ 1/3 is still part of the 2015's final week, this caused SRM not able to list the devices as the date mismatched. And it's why this issue was solved automatically after 2016's 1st week, on Ja...
by andrew.lai
Mon Jan 04, 2016 8:00 am
Forum: Installation and Configuration
Topic: Device list says no connected devices ?
Replies: 34
Views: 3832

Re: Device list says no connected devices ?

Hi everyone, This is a known issue and will be fixed in the next SRM update. However, everything will return to normal after Jan. 4th of 2016 automatically. If you are still experiencing this problem after Jan 4th, please don't hesitate to contact our support team to investigate this issue further: ...

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