No more improvements for older models?

[VitaminT]

I just wonder if the 2.1-08xx will be released for the CS-406 as well?

Best Tim

[jekyll]

Hi VitaminT,

X06 Devices are no longer supported due to hardware limitations

[bakubaku]

Being a first time NAS user, I realise firmware update and new features/GUI improvements are part of the reasons (maybe deciding factors) a customer would recommend the NAS to others, or buy for a second time. Of course, performance and user experience always come first.

We all know Synology (or any NAS manufacturers) would not provide lifetime support to all their NAS models. It all has to end sooner or later.

However, I think the Marketing Director and the Techology Director did a poor job in managing customer expectations. They failed to bring out a roadmap for all existing NAS models. What are the EOL and EOS for each model? When will new models come out? I can't find any of these on the official website. (Well, I can't even find any information of my CS406e or any outdated models on the website, just like the model has never been manufactured.)

Its funny that when you say X06 series has been discontinued, information on DS106j is still posted on the web, and for sale in every part of the world.

http://www.synology.com/enu/products/DS106j/index.php

I am a very satisfied customer up until NOW. I only brought CS406e for exactly 1.5 years and now I don't get any new updates. As a customer spending over USD500 on a network device, I expect I would get firmware updates for around 3 years, and I *hope* the lifecycle of my NAS would be around 5 years, if not more.

[unhuman]

We're with you. This stinks. If we don't get a positive resolution, of course, my relationship with Synology (other than these forums for mutual support) will be ended.

They are all excited about 5000 downloads in their new press release. Had they included us, I'm sure the number would be much higher.

[neverpleat]

1 question you must ask yourself before you get anger on synology

if you had a xt cpu (comp) are you anger then on the makers from the (os) Operating system's or not

sorry for my bad english but i think you understand the point

[unhuman]

No anger at all.

Even Microsoft supports stuff for many more years. 406e is only 2 yrs old. That is very short. There is a difference for support and for warranty.

That said, I did see a patch, but what happens is the new features are so awesome and we are missing them.

You must also be aware that there are security issues, etc, that are discovered that can be left open. That is very dangerous.

-H

1 question you must ask yourself before you get anger on synology

if you had a xt cpu (comp) are you anger then on the makers from the (os) Operating system's or not

sorry for my bad english but i think you understand the point

[bakubaku]

1 question you must ask yourself before you get anger on synology

if you had a xt cpu (comp) are you anger then on the makers from the (os) Operating system's or not

sorry for my bad english but i think you understand the point

1 question you must ask yourself before you write this!?

How often do you change your CPU? Every once a year? Every two years?

I refresh my PC system almost every 3 years even though I do a lot of gaming, especially MMO.

More importantly, I cannot replace my RAM or CPU for my CS406e, I can replace a display card on my PC easily though. I did ask myself a question before I purchased this NAS: Why do I spend so much on something with only 400MHz CPU & 128MB SDRAM? There should be an extension to this question : "How long do you think this NAS will last?"

Back in 2007, 2GHz and 3GHz CPU were out already. Why am I spending 500 bucks on a 400MHz CPU with RAID compatibility?! Why don't I just get a RAID card instead?

This is catastrophic to some Synology NAS owners, especially those with less than 1 year of ownership.

Please be absolutely clear of the support policy and announce publicly. For example, once you stop selling, the company can announce that they will stop supporting the product within a certain period of time, e.g. 1.5 year / 2 years. I think that makes people aware and know what to expect. Right now, it's unclear and does not make much sense.

[bakubaku]

To resolve this issue, I suggest the followings:

- Turn firmware update to support "obsolete" models into a longer regular period e.g. make it a yearly release, that would relieve a lot of the resources issue
- Change new features and functionalities to be installable as PKG packages, for bug fixes etc, it can still be coorperated into the firmware update. Let people of older models take their own risks.
- Let people manage the firmware as open source. (Of course there would be some conflicts of interest)

Bottomline is, I would care less if I had purchased a 1-bay or 2-bay NAS, because I would have paid about 1/3 of my investment, my investment/opportunity cost was not as great. But I purchased a 4-bay Synology NAS, I am spending a premium for the brand as well, (compared to most market competitors except QNAP) I am kind of stuck and not really satisfied with this kind of limited support. The decision to end the support for older models (not really this old!!) so soon will drive this company to a dead end.

[Avalanche]

Actually, this thread was very helpful for my buying decission. I just called my dealer and cancelled the order that I had put in this morning (the six DS-209+ I was asking about in the presales forum). I'll buy QNAP instead. Even if they probably won't receive unlimited free software updates, I could still install Debian on them when they run out of support.

Sorry to say Synology, but that kind of decision just is bad business. It scares off new customers and alienates existing ones. If there were technical reasons (like not enough memory) I would understand if some functionality were missing for those devices (e.g. mail server) but missing out on security updates and updates to basic functionality is just bad.

[chjohans]

That is incorrect. X06 devices are not supported due to a marketing decision and *not* due to hardware limitations!

[SportBilly]

Hi,

Where can I find end of life information for all synology products? I don't want to upgrade to an x07 only to find its soon to be discontinued.

Regards.

[Avalanche]

Check this link: http://www.synology.com/enu/products/status.php

The contents only reflects the current state, not if there are going to be any changes in the future.

[UggaBugga]

As a CS 406e owner for 15 months, I must say!
I'm not mad, I'm deeply disappointed when I heard of this !!!

I apparently spent way to much money(trust) on this product.
Lesson learned...

[sunqan]

Check this link: http://www.synology.com/enu/products/status.php

The contents only reflects the current state, not if there are going to be any changes in the future.

Then contents of that page is obviuosly out of date. It states that the 106j is "active" with "Full" support...

Sad.

[Avalanche]

Well, if it says that it is fully supported, I'd encourage als DS-106j users to contact support and request a decent solution (i.e. continued updates or money back). Synology will only provide an update when they feel that they can't get away with not doing so (basic rule of marketing and project management).

I have already cancelled my order because of that.