Forum - Synology News Posting about the Seagate Issue
Common Questions about this Seagate Firmware Update
- Synology will not be providing technical assistance in this matter, please consult with Seagate for technical support to see conduct the firmware update procedure on the Seagate HDD.
- A MS-DOS Capable x86 platform is required for the update - it cannot be executed outside of this environment
- As such, a PC will need to be able to have SATA connectors, and have it's SATA controller be capable of reading large capacity drives. Older SATA controllers cannot read larger (ie, 1TB) drives, these controllers will need a firmware update (if supported) so it can address the larger capacities.
- This HDD Firmware update cannot be executed within the Synology system, it must be performed in a x86-based DOS Environment.
- Please ensure that all data is backed up before executing the firmware update on the HDD
- Updating HDD firmware is usually aimed for those who are experienced in this field, and understand all risks, implications of what will happen if the firmware update fails. Please consult with a computer technician if your are not comfortable with accepting all risks and implications of what to perform if the firmware update fails.
- There is a risk of disabling the HDD permanently or destroying all data on the HDD when executing a HDD firmware update-this applies to all HDDs from all brands - it is not limiting to Seagate itself. Please take all appropriate caution and steps necessary to reduce your risk of damaging the HDD - suggestions are...
- Be sure to statically discharge yourself!
- Make a backup! This cannot be emphasized enough.
- Manipulate one HDD at a time
- Follow all Directions as advised by Seagate
- Do not reboot during firmware update
- Ensure that the power is not interrupted during HDD firmware manipulation
- Be sure to know the difference between soft power off and hard power off. This distinction may be required during HDD firmware update
- These are some of the suggestions that I can remember when conducting HDD firmware manipulation - consult with a computer technician for more specific suggestions or answers