Can only access DS110j through DSM - cant even ping it.

[Ringo]

Hi,

Huge apologies for my first post on here. Im struggling a bit with basics and feel like i may as well have bought a brick. Obviously its user error, but the user guide tells me what to do but nothing about what to do when that doesnt work if you know what i mean....

I have just bought DS110j, installed a hard drive and turned it on. Setup was going very well, managed to setup mapped drives on an XP and W7 machine and started copying data to my huge disk

Then, obviously getting very cocky, i decided to use the EZ internet wizard so i could get access from outside of my LAN.
Im not sure if this was related, but ever since then, i've not been able to access the NAS from anywhere - except through port 5000 in a web browser to view the DSM (from within my LAN). I can do this no problem.

From within my Lan or using my newly acquired DDNS domain:
-I cant ping the NAS on the LAN (i gave it a static IP as thats my preference).
-PC's cant find the server name or the IP when i try to connect to a shared folder.
-The NAS is visible in the windows network - but when i try to connect to it, windows complains and says it cant find the server.

Surely the NAS supports ping? What have i done?

If anyone has got the time to make some suggestions then i really would appreciate it.

Thanks in advance,

Ringo

[Ringo]

Well i've submitted a form to syno support - lets see if thats more responsive.

I dare say im going to have to restore to defaults to get this back in a state where shared folders can be seen (i think thats what NAS is for ).

Cheers,

Ringo

[ash_d]

Hi.

Any joy with the above? I'm encountering the very same since updating to DSM 4.0 (latest version). I've also moved from a wireless to a wired connection to my router. Not sure which is the culprit. Can see diskstation in network but unable to access it other than via dsm in chrome. Also itunes unable to access my music content on my ds212. When trying to remap through itunes it can see diskstation but again won't allow mapping. I'm hoping you've solved your problem so I can rob the solution!

Cheers

Ash

[Ringo]

Hi,

It was all to do with firewall settings for me. For some reason the firewall didn't disable. So I set it with some rules from internal to the network and now it works again.

Running the ex Internet wizard was a bad move for me. I had no idea what it had done much better to learn and set it up step by step.

I haven't managed to do much more. Guess the folks on this forum are fed up of noddy questions. I still haven't received a reply from synology which I think is shocking. Why offer support on email when all they do is ignore it?

Good luck with your problem - hope you get it sorted.

Ringo