Rebooted and now a Flashing Blue Light (DS1512+)

[njr2]

Having the same problem with a week old DS1812+.

Have just received a response from support to organise an RMA with the local vendor. Seems to be a pretty widespread issue. Don't really have much confidence that the RMA unit won't have the same issue.

[ericdano]

Hi all,

I have the exact same issue with my DS1812+.

Setup is 5 x 3TB HDDs on a SHR, single volume. Using DSM 4.0, build 2197 I think.

All HDDs are Western Digital Green 3TB WD30EZRX.

Spent the past week migrating all my data from a non-raided PC to the DS1812+, starting from 2 x 3TB and expanding to 3 x 3TB to finally a 5 x 3TB setup. Each expansion took about 40 hours!

I had RSS feeds and downloads going. Shared folders using ACL and was in the process of setting up MySQL.

Anyway, lost power today while I was away and when I got back and tried turning the DS1812+ back on, all I got was the blinking blue LED power light.

Forced it off (long hold power button), removed the power cable and the HDD bays. Left it for a while and tried putting the cable back in and turning it on without the HDD bays inserted. Still the same thing.

Really frustrating as this is brand new!

I've sent a ticket through. Waiting on response.

If I do have to get a new unit, how do I go about making sure I still have access to all my data?!?!

That is a good question.

I'd recommend this. Unplug everything, and let it sit for a while. Then take the drives out (LABEL THEM so you know what one goes where). Then do the self power test thing (booting it with no drives). If it beeps and stops flashing, then power it down again and put the drives in and boot it again.

I'd RMA mine except they want you to have the ORIGINAL BOX and Shipping box. Which of course I threw out a week after getting the unit since it was working perfectly. And it is working perfectly right now.

[Rafa12]

This is my first post. I am one of the negative reviewers of the 1512+ on Amazon. I bought the 1512+ on the 9th of March and started using it about a week ago. I was really happy with the functionality and features until I attempted to implement a WOL command via the DS Finder app. The blue light came on, and began flashing. And it it hasn't changed,even after following the steps suggested by Synology support. Likely a motherboard malfunction. Seems to me there is a manufacturing issue with the motherboards for the new units. Given the number of complaints in such a short period, it seems pretty pervasive. Maybe Synology should comment officially on this. In the meantime, my unit is going back for a refund. When this blows over, I'll be back in line to a get another. They are that good when they work.

[ericdano]

Having the same problem with a week old DS1812+.

Have just received a response from support to organise an RMA with the local vendor. Seems to be a pretty widespread issue. Don't really have much confidence that the RMA unit won't have the same issue.

Which is sorta funny cause the support email I received said something like this was the first they had heard about it. Dunno. But sort of unreasonable to expect someone to hold on to all the original packing stuff though. I mean, I kept it for a week, and things were working fine.

At least they could man up and send me a replacement unit, and I could use the box to send this one back......but I don't see them doing that....might require them to work on the weekend.

[fokmeister]

Left the NAS unplugged for all of last night and today. Left all the HDD bays out as well.

Came home, plugged in the power cable only and turned it on.

It powered up, blinking power LED then it seems to reboot itself and then the blinking power LED again. And judging by the descriptions from http://www.synology.com/support/faq_show.php?lang=enu&q_id=366, it looks to be a dead mobo...

Now, tell me I still have a way to get all my data back on the 5x3TB in SHR even on a new unit...

Waiting for support to tell me how to get a replacement...

[ericdano]

I think you will be able to move the disks to another unit without losing anything. At least that's what I've read.

Hmm, well, my unit is still running fine....though I haven't rebooted it or anything. Sorta in limbo as I don't have the packaging they seem to want the unit returned in......

[mikkle]

Exact same issue here. My unit was delivered this morning and is brand new.

Migrated drives from 411j, installed latest DSM 4.0, everything was working flawlessly until after 2 reboots it no longer starts up. Flashing blue light forever.

Very disappointing!

[njr2]

Really unsure on what to do now.

Support have been somewhat responsive and gone through my logs but found no exact log errors to correspond to the fault.

An RMA has been approved by the retailer, but I think I'm just going to get the exact same issues with any replacements.

[jradick]

I just want to add another voice to this discussion.

First of all I should mention that I work for a company that
makes high-end NAS devices (NetApp). I'd use one of their devices
but for personal use, but they're a bit out of my price range, and
probably the power requirements would blow all the circuit breakers
in my tiny apartment. This doesn't make me an expert on all
NAS devices, and certainly not on the end of the product range that
I can afford for myself. But there are a lot of people I work with
who do know a lot about that stuff, and a lot of them use Synology
for their own home NAS purposes, and I got pretty uniformly positive
reviews of it from them. However, none of them have the unit I got.

My own experience has been frustrating like those others I read on this thread.

I also just have to hope that Synology customer support will come up with
something to get me going again.

I also recently got a DS1512+. It worked fine for a few weeks.
A week ago I found it powered down. Turns out I had set a power down
schedule that I intended to use one time the week before but forgot about it
so it kicked in a week later. OK, not a bug, just operator error *so far*.

When I tried to power it back up, I got the blue flashing light and the unit
would not come up. I fiddled around with it some, unplugged cables, etc, plugged
things back in, and it came back up and worked fine. I figured it was just operator
error and that I just didn't understand something about the power up/down behavior.
When it came back up I made sure to disable that power down schedule!

But then this week, again a week later I found it powered down again.
This time it should not have happened since I *know* I disabled the power
down schedule.

Again I tried fiddling with the cables, but this time I couldn't get past
the flashing blue light.

Something is definitely fishy and I'm pretty thoroughly annoyed.

I is not clear to me whether this is a software or firmware bug, or
a hardware problem. If it's a hardware problem, the fact that lots of others
are seeing it suggests it could be a design issue of some kind, which won't
be fixed by replacement unless the replacement has the design flaw fixed.
But, this is just conjecture since I don't really know what's wrong any
more than anybody else on this thread.

[Mann]

Seems more new units of DS1512+ and DS1812+ are having same issue.Someone from Synology should look into this matter and give comment whether replacement new units is going to have same issue or not.

[maxxfi]

I'd guess that Synology can start do something after they begin to collect replaced units, so they can see first-hand and analyze what's going on.

[MrZarniwoop]

For those curious, I returned my DS1512+ and bought another one to get at my data again.

I put the drives back, in order, and ran the Synology Assistant which recognized the new DS NAS and offered the option to "Restore" it. I did that, and about 5-10 minutes later the new NAS acted like the old one before it failed. That included continuing a media index/thumbnail process on my photo library that was running when I shutdown my old one.

The product is brilliant, but their support really sullies what would otherwise be a no-brainer purchase. As it is, I'm considering getting some more drives, buying a competitor's device that is at least reliable and can be rebooted safely, and moving my data over during the return period for this box.

[fokmeister]

Ahhh, at least it sounds easy to get back all the data...

I'm going to have to buy a UPS to keep it up in case of stupid power outages... I usually leave mine on 24/7, so hopefully I won't have to reboot it for any reason

[ericdano]

For those curious, I returned my DS1512+ and bought another one to get at my data again.

I put the drives back, in order, and ran the Synology Assistant which recognized the new DS NAS and offered the option to "Restore" it. I did that, and about 5-10 minutes later the new NAS acted like the old one that failed. That included continuing a media index/thumbnail process on my photo library that was running when I shutdown my old one.

The product is brilliant, but their support really sullies what would otherwise be a no-brainer purchase. As it is, I'm considering getting some more drives, buying a competitor's device that is at least reliable and can be rebooted safely, and moving my data over during the return period for this box.

So the replacement one died as well? Or not? I'm not sure I understand from your post here....

[MrZarniwoop]

So the replacement one died as well? Or not? I'm not sure I understand from your post here....

Sorry I wasn't clear. The new one works, although it's been less than 24 hours and, frankly, I dare not reboot it, shut it down, or play with WOL. I am afraid if I do any of those things, I stand a chance of having the same blue blink of death issue.

I only posted to note the ease of taking the drives from one DS1512+ and restoring them in a new one. I appear not to have lost any data.