Accessing DS online / remotely

Topics including remote access and management can go here, including port forwarding, telnet, ssh, and advanced network settings.
Forum rules
This is a user forum for Synology users to share experience/help out each other: if you need direct assistance from the Synology technical support team, please use the following form:
https://myds.synology.com/support/suppo ... p?lang=enu

Accessing DS online / remotely

Postby DWhite456 » Tue Feb 21, 2012 6:57 pm

Hi all-

I just recently got my DS212j. I have been setting it up and transferring files. My bigggest goal is to get the DS accessible online for myself and 1 or 2 other people.

Problem:
I can access the DS remotely via web from my workplace. I can log in either with admin account or with a secondary account with user privileges. I however have not been able to log in via Android phone / via 2nd wireless connection / via another Internet source. Make sense? Workplace Internet logs in but no other internet connection will. I have logged off from the workplace and let someone else try and they dont hit the site.

Setup:
I have port 80, 443, 5000, 50001 all hard set on router to the DS IP. I have all other ports allowed via UPNP.
I have own web domain with Zoneedit and the DDNS on the DS set to zoneedit details.
I have Audio Station and Photo Station allowed with user privileges set.

I have tried Firefox and IE and android web browser. To no avail it does not connect or even try to connect.

Please help. I am sure it is something simple I am missing.
DWhite456
I'm New!
I'm New!
 
Posts: 6
Joined: Tue Feb 21, 2012 6:42 pm

Re: Accessing DS online / remotely

Postby HarryPotter » Tue Feb 21, 2012 7:50 pm

Most routers cant handle loopbacks correctly (external address within LAN/WLAN).
*Please do not Private Message me for support questions; leave it on the forum so all members can learn. Thanks!*

DS712+ / DSM 4.2 3211 / 2 x HD204UI (RAID0) / LMS 7.7.2-007
DS110+ / DSM 4.2 3211 / HD154UI
DS408 / DSM 4.0 2228 / 3 x ST31000340AS (RAID0) + 1 x HDS721010KLA330
DS207+ / DSM 3.1.1636 / ST31000340AS + WD5000KS
DS-106x / DSM 4.0 2228 (from DS108j) /

2 Squeezebox 3 + Boom
Rapsody N35

APC Smart UPS SUA750i
User avatar
HarryPotter
Honorary Moderator
Honorary Moderator
 
Posts: 12326
Joined: Mon Oct 23, 2006 12:48 pm
Location: Switzerland

Re: Accessing DS online / remotely

Postby DWhite456 » Tue Feb 21, 2012 7:56 pm

I can access it just fine using the private IP on the LAN side. The problem is the WAN side.
I can access it via the domain name from work PC but not from my mobile device. I also had a buddy try to access it via Internet, he was unable to connect either.
DWhite456
I'm New!
I'm New!
 
Posts: 6
Joined: Tue Feb 21, 2012 6:42 pm

Re: Accessing DS online / remotely

Postby iket » Tue Feb 21, 2012 9:28 pm

Try accessing it directly with your public IP address outside your private LAN. If that doesn't work then the problem lies with the port forwarding on your router.

If it works then it's probably a propagation issue with your DDNS server.

DS 211J DSM 4.0-2228
DS 212 DSM 4.0-2228
DS 212J DSM 4.0-2228 (at work)
DS 1512+ DSM 4.0-2228 / Kingston KVR1066D3S8S7/2G
Camera - FOSCAM FI8918W, FOSCAM FI8910W, Linksys WVC54GC
Firewall - SonicWALL TZ 100 Switch - Cisco SG200-08
UPS - APC Back-UPS ES 750, CyberPower CP825AVR LCD
User avatar
iket
Experienced
Experienced
 
Posts: 101
Joined: Fri Jan 27, 2012 3:57 am
Location: Montreal, Canada


Return to Remote Access and Network Management

Who is online

Users browsing this forum: No registered users and 2 guests