AD user problem with filesharing

[ASS-Ware]

Same kind of issue, posted by others.
I have reported the following to Synology :



NAS is SBS 2003 domain member, I am logged on with a non-admin user ID, this user ID has been given R/W access to shared folder tets.



I can ping the NAS :

H:\>ping nas

Pinging nas.mydomain.local [192.168.1.10] with 32 bytes of data:

Reply from 192.168.1.10: bytes=32 time<1ms TTL=64
Reply from 192.168.1.10: bytes=32 time<1ms TTL=64
Reply from 192.168.1.10: bytes=32 time<1ms TTL=64
Reply from 192.168.1.10: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms



I can authenticate with the nas :

H:\>net use \\nas
The command completed successfully.


H:\>net use \\nas\tets
The command completed successfully.



I can not get a directory for my share using netbios name :

H:\>dir \\nas\tets
The system cannot find the file specified.



I can using FQDN :

H:\>dir \\nas.mydomain.local\tets
Volume in drive \\nas.mydomain.local\tets is tets
Volume Serial Number is 0160-02F6

Directory of \\nas.mydomain.local\tets

08-02-2011 17:42 <DIR> .
08-02-2011 17:42 <DIR> ..
08-02-2011 18:02 0 Data.Txt
08-02-2011 18:02 <DIR> Data
1 File(s) 0 bytes
3 Dir(s) 5,243,166,351,360 bytes free



I can using IP address :

H:\>dir \\192.168.1.10\tets
Volume in drive \\192.168.1.10\tets is tets
Volume Serial Number is 0160-02F6

Directory of \\192.168.1.10\tets

08-02-2011 17:42 <DIR> .
08-02-2011 17:42 <DIR> ..
08-02-2011 18:02 0 Data.Txt
08-02-2011 18:02 <DIR> Data
1 File(s) 0 bytes
3 Dir(s) 5,248,565,886,976 bytes free



Why can't I access my NAS with the netbios name ?

It DOES work with netbios name when I log on with my domain admin account.

[ASS-Ware]

I solved this by downgrading my DS408 from DSM 3.0 to DSM 2.0.
It works now, under admin and normal users, I am happy again.

[ASS-Ware]

After a week I got an answer :


Thank you for the feedback.

Now the engineer is checking this issue. If any update, I will keep you posted immediately.

Moreover, may we know if the same is gone when you access the folder of another Windows PC instead of the folders in NAS?

Hope this helps.

[ASS-Ware]

Of course that doesn't help !!!
To the previous I responded with this :


I do not understand what you mean by "when you access the folder of another Windows PC instead of the folders in NAS".

I also do not understand why so many people have this problem and have posted this on the Synology forum and there seems to be no solution.

I also not not understand why, since DSM 3.0, the performance of the NAS goes from very good to extremely bad in about 45 minutes of copying data, which can only be solved ny rebooting the NAS.

I also do not understand why so many people have this problem too and have posted this on the Synology forum too and there seems to be no answer or solution.

I also do not understand why I have to wait a whole week before I get a response.

I also do not understand why all my problems disappear after downgrading back to DSM 2.0 and the Synology does not support this or tell me how to do that.

It seems like I do get responses from your support team, but no answers or solutions.
I am very disappointed in Synology and was expecting a more professional attitude.

[ASS-Ware]

An answer came in today :


Thank you for your feedback. I would like to open my statement with a apology for this late response. In no ways did we mean to upset you, truly unintentional due to the Chinese New Year.

As the Netbios name issue, the RD team knew the root cause and will fix it in the coming DSM3.1.

For the performance issue, currently the root cause is not found yet. This issue only happnens on DSX08 machines and the RD team is tracking the issue.

[ASS-Ware]

My response :


Thank you, apology accepted and appreciated.

If the netbios name is a known issue and it causes big problems with users,
then why doesn't Synology respond to the posts on the Synology forum and why
doesn't Synology offer support on a downgrade for the firmware ?
This way all affected users will feel neglected.

The performance issue is not only on the DSx08 machines, it affects a lot more.
And again, no support in going back in firmware and no answers in the forum.

I think you should not forget that most people that buy a NAS for home use,
are the IT geeks and they are the ones who's opinions are asked by their
employers.

Mouth to mouth adds are the best and cheapest.

[ASS-Ware]

Answer from Synology :


Thank you for this kind understanding.

The real performance issue only affects the DSX08 machines and we have spent lots of time on the root cause. In few days, there will exist a patch for that. The main cause seems the driver of DSX08 NIC will hit error under some specified condition. May I know if you would like to get the patch when it's ready?

[ASS-Ware]

My last response :


No thank you.
I will wait for others to test the new firmware before I upgrade again.
I have had enough problems.
For now I will stick with DSM 2.0.


They just don't get the message.
Sigh.