DLNA Protocall Error 2104 on PS3

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DLNA Protocall Error 2104 on PS3

Postby jbfoster » Sun May 09, 2010 7:22 am

Hi All, I'm new here. I just got my DS110j a couple of days ago. When I try to stream to my PS3 I get a DLNA Protocall Error 2104. I'm not sure what other info to post so let me know what you need to know. I did a search but did not find a solution.

Thanks
Jim
DS 110j
DSM 3.1-1613
Internal Drive: Seagate ST3500641AS 500GB
Linksys WRT320N router Firmware Version: v1.0.03
PC Windows 7 Professional 32bit
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Re: DLNA Protocall Error 2104 on PS3

Postby Taxman » Sun May 09, 2010 6:04 pm

Google info on the error seems to point in the direction of network issue related to security settings and port mappings.

What make router do you have ? I would suggest checking for a firmware update for the unit and applying that if available. Also log into the router and check to see if it has a UPnP setting and enable it if so.

Lastly turn off the media server, reboot the NAS and turn the media server back on again.
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Re: DLNA Protocall Error 2104 on PS3

Postby jbfoster » Sun May 09, 2010 7:22 pm

My router is Linksys WRT320N. UPnP is enabled in the router. There is no new firmware updates for my router.

The first day I got my DS110j my PS3 did find the media server but I got the error. I could see the folders on the PS3 and when I selected one I would get the error. If I backed up one screen and go back into the same folder then it would let me see the list of movies on the DS110j and I actually played one but part way through it stopped. Now my PS3 can't even find the media server.

Thanks
Jim
DS 110j
DSM 3.1-1613
Internal Drive: Seagate ST3500641AS 500GB
Linksys WRT320N router Firmware Version: v1.0.03
PC Windows 7 Professional 32bit
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Re: DLNA Protocall Error 2104 on PS3

Postby jbfoster » Mon May 10, 2010 4:52 am

I just remembered, when my PS3 did see the media server was on the Firmware that came on the DS110j. Even though the PS3 saw the media server the PS3 was having the 2104 errors. Even wit the errors I sometime could play a movie but it would end up with the error.

Then I up dated the firmware to the current one and now the PS3 will not locate the media server.


Thanks
Jim
DS 110j
DSM 3.1-1613
Internal Drive: Seagate ST3500641AS 500GB
Linksys WRT320N router Firmware Version: v1.0.03
PC Windows 7 Professional 32bit
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Re: DLNA Protocall Error 2104 on PS3

Postby Taxman » Mon May 10, 2010 8:36 am

Try physically pulling the power cable on the router then wait a minute and power it up again.

Linksys routers can be a bit flaky when it comes to UPnP/DLNA.
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Re: DLNA Protocall Error 2104 on PS3

Postby jbfoster » Tue May 11, 2010 1:33 am

I shut down my router, DS110j and PS3. Turned all back on and still the same thing. Before I did the Firmware upgrade my PS3 would see the media server but got the 2104 errors. Once I did the firmware upgrade the PS3 does not see the media server. When I had a media server on my computer the PS3 had no problems playing the video. I hope it's not going to be a compatable problem between the DS110j and my router. I just got my router a few months ago for $129 and is no longer returnable but my DS110 j is. So far I really like the DS100j so I don't want to return it as long as I can get the media server problem figured out. The main reason for buying the DS110j was for being a media server. That's all that will be on there for now.

I have tried both wired and wireless connection. Both do the same, PS3 will not see the media server.

I appreaciate all the input and ideas so far. This may be a problem that Synology will have to solve. I sent them a trouble report yesterday to see if they can help. In the mean time keep the ideas coming. I will keep everyone posted.


Thanks
Jim
DS 110j
DSM 3.1-1613
Internal Drive: Seagate ST3500641AS 500GB
Linksys WRT320N router Firmware Version: v1.0.03
PC Windows 7 Professional 32bit
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Re: DLNA Protocall Error 2104 on PS3

Postby jbfoster » Tue May 11, 2010 3:19 am

I downloaded and installed a program called XBMC.

Went to Videos
Clicked on add source
Selected UPnP Servers

After I did that nothing showed up. If the DS110j media server was working, shouldn't the media server from DS110j have showed up? If so what name would it show up as ?

I have both my DS110j and my computer connected to the router wired. Should I see the media server if i'm connected wired or wireless? Both I would think.

I went into DSM 2.3 under applications then Media Server and the box Enable DLNA/UPnP media server is checked so the media server should be running. Is therer any other settings for the media server other than this page?


Thanks
Jim
DS 110j
DSM 3.1-1613
Internal Drive: Seagate ST3500641AS 500GB
Linksys WRT320N router Firmware Version: v1.0.03
PC Windows 7 Professional 32bit
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Re: DLNA Protocall Error 2104 on PS3

Postby Bosk » Tue May 11, 2010 6:21 am

Try putting your PS3 in the DMZ of your router and see if that helps.
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Re: DLNA Protocall Error 2104 on PS3

Postby jbfoster » Tue May 11, 2010 6:40 am

I don't understand the DMZ. My PS3 and router worked fine with the other media server.


Jim
DS 110j
DSM 3.1-1613
Internal Drive: Seagate ST3500641AS 500GB
Linksys WRT320N router Firmware Version: v1.0.03
PC Windows 7 Professional 32bit
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Re: DLNA Protocall Error 2104 on PS3

Postby Taxman » Tue May 11, 2010 10:42 am

If XBMC on your PC can't see the Diskstation UPnP server then something is blocking the Synology UPnP server.

I would suspect the router if it has an overly aggressive firewall, the DMZ zone excludes the IP address from the firewall basically, if you put the IP address* of the Diskstation (the default name given to your DS110J) into the DMZ zone see if XBMC/PS3 can access the UPnP/DLNA server.

* The Synology assistant software will tell you the IP of the DS110J.

What anti-virus software do you have installed on your PC, certain ones like Norton or Mcafee are known to interfere with network traffic with very aggressive firewalls.
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Re: DLNA Protocall Error 2104 on PS3

Postby jbfoster » Wed May 12, 2010 2:36 am

My anti-virus is Norton 2010. This is what I did.

Disabled Norton firewall.
There are two settings on my router for DMZ. Source IP Address and Destination. Source IP I set it to "any IP Address" and the Desination I put the IP address of my DS110j.
Rebooted router.
Turned on PS3, no media server from the DS110j found.
Started XBMC on my computer, no media server from the DS110j found.
Both the PS3 and XBMC did find windows media player from my computer.

Thanks
Jim
DS 110j
DSM 3.1-1613
Internal Drive: Seagate ST3500641AS 500GB
Linksys WRT320N router Firmware Version: v1.0.03
PC Windows 7 Professional 32bit
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Re: DLNA Protocall Error 2104 on PS3

Postby Bosk » Wed May 12, 2010 4:52 am

That is very strange. I have my PS3 in the DMZ on my router (Netgear 3500l-100NAS) and it sees the synology diskstation fine, as well as other media servers I run on my Mac (psemediaserver) or on my PC (playon).

It must be something to do with how the linksys deals with UPNP and opening/forwarding ports. What version of the 320N do you have? Have you updated the factory firmware on it?

If so and it still doesn't work, you might be able to load a third party firmware (DD-WRT: www.dd-wrt.com/site/index) onto it if it is the right version. You 'd have to look it up in the router database, where it will tell you if it is possible and link to the firmware and directions. That could help clear it up.
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Re: DLNA Protocall Error 2104 on PS3

Postby jbfoster » Wed May 12, 2010 6:30 am

The Firmware version for the router is v1.0.03 . I checked the site but there has been no new firmware updates. My PS3 did see the media server when I first got the DS110j and thats when I was getting the errors. After I updated the firmware on the DS110j is when the PS3 stopped seeing the media server from the DS110j.

If I was to use a third party firmware can I goback to Linksys firmware?


Any idea how long it takes Synology to answer support questions?


Thanks
Jim
DS 110j
DSM 3.1-1613
Internal Drive: Seagate ST3500641AS 500GB
Linksys WRT320N router Firmware Version: v1.0.03
PC Windows 7 Professional 32bit
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Re: DLNA Protocall Error 2104 on PS3

Postby Taxman » Wed May 12, 2010 9:40 am

You could try manually opening up the ports that the UPnP/DLNA server uses (if it does use any as this is meant to happen automatically) through port forwarding however I couldn't tell you what they are, I had a look around and didn't see the info posted on the FAQ about ports.

Maybe Synology tech support can tell you or if any Synology rep could step in and share the info.

I'd go with what Bosk suggested on the DD-WRT the click on router database and then copy/paste into the field WRT320N and it should show any compatible firmwares (download the mini generic firmware). Then flash the new firmware using the built in firmware flash in the Linksys web page config.

You should be able to flash back to original if its available to download from Linksys website or you can dump/backup with current Linksys firmware but I cant make any guarantees as I dont have that router. Of course flashing a custom firmware carries risks of bricking it etc you get the idea.

One thing you could do is borrow a friends router and see if a different brand router (not Linksys) makes a difference, if it all works then you know the router is the problem.
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Re: DLNA Protocall Error 2104 on PS3

Postby Joshuaw » Wed May 12, 2010 4:40 pm

Hello @jbfoster,

Support responded on 10 May. Please check your spam filter.
**Please do not Private Message me for support questions; leave it on the forum so all members can learn. Thanks!**
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