Access Denied

[ryanr]

Just got my DS212J, set it up, and having trouble right away. Any help would be appreciated. My setup is pretty simple, so I can't be the only person having this problem.

When using the Synology Assistant, if I click on "Map Drive" and enter my credentials, I get an "Access Denied" message. This occurs regardless of which user credentials I enter, including the Admin.

I also have Windows File Service enabled through the DSM control panel, with the same workgroup as that on my computer. In my Windows Network folder, I can see the DiskStation server. But when I click on it, I get an "Access is Denied" message. It prompts me to enter login and password, and regardless of what credentials I enter, I get an "Access is Denied" message.

Some Context:
The unit is brand new, first set up, with two WD Caviar Green 2TB drives using the synology default RAID settings. Newest version of DSM is installed on diskstation, and it works fine when I log in to it directly. Newest version of Synology Assistant is installed on my computers, and it readily detects the DiskStation. The DiskStation is attached directly to my router (a DD-WRT build). My PC is connected directly to the same router. My laptop is connected via wifi. The user credentials (login and password) are identical for both computers and for the DiskStation. Network sharing is enabled, and the two computers can access each other on the network fine.

What am I doing wrong? Is this defective?

[myCloud]

Is the DiskStation username and password that's identical on the PCs a member of the Administrator's group?

[ryanr]

Yes, it is a member of the Administrator group. And it has admin privledges on both computers, as well.

[ryanr]

Synology support replied and told me to disable my firewall. I had already tried that, and it didn't help.

Here is what I have tried since I sent my first message. Everything results in the exact same "Access Denied" message.


1) Disabled the norton firewall on my laptop, and attempted to map drive.

2) Tried connecting with my netbook, a third computer running Windows 7 Starter, and attempted to map drive. It has Windows Firewall (not Norton), which I disabled, but still not success.

3) Started computer in Safe Mode with Networking, with firewall disabled, and attempted to map drive.

4) Reset DiskStation using the reset button on the back, and attempted to map drive using default settings.

5) Created other DSM user ID's, and attempted to map drive using their credentials. Created additional Windows Login ID's to match these new DSM ID's, and tried to map drive from their windows accounts.


Nothing works. I can log in to the DSM software on the DiskStation just fine on all three computers, but I cannot map the drive, and I cannot connect to the drive in the windows network, though it does show up for all three computers, and all three computers are capable of accessing each other.

I'm starting to think the unit is defective. Anyone else having similar problems?

[HarryPotter]

Forget it, this is for sure not a question of defective device, but a not correctly configured NAS or computer.

Are you running FW 2219?
Does the user have at least read access to the problematic share?

[ryanr]

Yes, version is 4.0-2219

And yes, all the users I have created are in the admin group AND have read/write access to all shared folders.

[HarryPotter]

What about the system group "user"? If you deny access for this group then this has higher priority than the admin group.

And just to be sure check the auto ip block list too.

[ryanr]

What about the system group "user"? If you deny access for this group then this has higher priority than the admin group.

And just to be sure check the auto ip block list too.

The only groups on here are the default ones, Administrator and User. Both have been given read/write access to all folders. And all users are members of both groups.

It doesn't seem to be a problem accessing specific folders. I can't access the drive itself. I can't map the drive using any of the three "methods" that are described. All three end of giving me "access denied" errors.

Firewalls have been disabled, with no benefit. I re-figured my network to get rid of homegroups, thinking that may be the cause, but nope. I used the recommendations to confirm my usernames are correct in windows, and they are.

There are no entries in the DSM firewall or auto IP block list.

Today I ordered a switch, so I could take the router out of the mix and see if that helps. At this point I don't care about internet access. I just want Intranet access. I'll let people know when I get the switch in a couple of days.

Is there any way this could be a defective unit? I know it doesn't sound like it, but I've disabled software firewalls, and my network settings are pretty standard/default kind of settings. I just bought it from Amazon, so I could return it for a replacement pretty easily, if I don't wait too long. But I don't want to get a replacement, only to have the same problem.

Is there any way this could be a bad installation of DSM? Is there a way to re-install this on the diskstation?

[myCloud]

Shared folders are the "drives" on the NAS (like Windows shares). These are what you map to.

[jim14620]

I'm having exactly the same problem ryanr was having. Any time I try to access a shared folder or anything else on my DS212j from Windows 7 I get "Access is denied". If I try to map a drive from Synology Assistant I get "Access denied".

I got two cheap NAS boxes this week, this Synology thing and a Western Digital MyBook Live Duo. I got connected to the WD box from Windows with no problem, but Synology has been a nightmare.

Synology documentation and tutorials are useless, and most of the people who respond to problems here in this forum seem to think anybody who doesn't already know how to do everything is just a pain in the @ss. But what alternative do we poor dumb schmucks who bought Synology products have? None that I know of.

Ryanr, if you're still out there and found a solution to the problem in the month since you started this thread, please share the solution with me!

Thanks.

[ryanr]

I'm still out here. And yes, I did find a solution. It's called the Netgear ReadyNAS Ultra 2.

I spent two weeks going back and forth with tech support at Synology. Ryan Kim was the guy helping me, and he was very reponsive. I must have tried a thousand different things. Took dozens of screen shots, per his request. One by one we ruled out everything. It wasn't my diskstation settings, it wasn't my network settings, it wasn't my antivirus or firewall software, it wasn't my router, it wasn't my computer at all (it happened on all three of my computers). I reinstalled the diskstation firmware multiple times, and it wasn't that either.

In my mind, the box was clearly defective. It would constantly crash and reboot. I would change a simple setting, like a password, and the whole thing would crash and reboot. The last thing they did was send me some "special" firmware to try, and said it would fix the problem. But by that point, my return window was closing, and I didn't want to mess with it anymore. So I can't tell you if it would have helped.

I returned it to Amazon with no problems, and bought the Netgear ReadyNAS Ultra 2 diskless. It was about $50 more, but it worked right out of the box. Plus it has a USB 3.0 port, making it much more expandable. And the ReadyNAS community is pretty active with lots of apps to install. For example, it works great with my TiVo, without any hacking necessary.

My advice is to return it, and either try another Synology Diskstation, or another brand altogether.

[jim14620]

Thanks very much. I'm sorry you had to go through such a frustrating ordeal, but it helps me a lot. Unfortunately, I bought mine from Newegg, not from Amazon, and they're not as friendly about returns as Amazon is. Also, it was in a combo package with a couple of WD Black 1TB drives, and if I return the Synology junk I lose a $110 discount on the drives, plus they'd deduct a 15% restocking fee for the Synology.

I guess that leaves returning it for a replacement as my only viable option. Surely if it were a design flaw, so that none of them work with Windows, these things wouldn't still be on the market. Although I have had none of the other problems you (and others) have described – yet – maybe defects in individual units show up differently.

This certainly does not fill me with confidence, and I may follow your lead to the Netgear box and write off the $90 difference between what I paid for this Synology thing and the discount on the WD drives. Newegg would make me pay to return it, which would add even more to my loss, with no reason to believe that a replacement wouldn't have the same or even worse problems.

Thanks again very much for your quick and very helpful response.

------- update --------

I discovered a way to use this piece of junk despite its refusal to allow access from Windows. Using the DSM 4.0 File Station (which only works in Internet Explorer, by the way, not in Firefox), I can manually upload anything I want to from Windows. It's awkward, and it doesn't allow for scheduled backups, etc, but it does give me access to the drives in the Synology box as RAID 1. Rather than spend another $20+ returning it to either Newegg or Synology, with no confidence that I'd get a replacement that works any better, I'll hobble along like this until something better comes along. Maybe Synology will eventually come up with a firmware or DSM fix for the access problem from Windows and the unreliability so many other users have experienced.

------- update update --------

For some reason, uploading through File Station is extremely slow, like 1k/sec or even worse, so it would take many lifetimes to transfer 1TB of data to this junk product. I don't think I can stand it. I'm going to risk another $20 to return it to Newegg and hope I get lucky, and NEVER buy another Synology product.

[Eulipian]

Hi all.

I scanned through this discussion and my issue seems unique. However, it's in regards to the same subject - Access Denied. Here are the details...

I installed my DS410 almost a year ago. It's been running 339 days since my last reboot. I've been spending a lot of time moving my life to this server for centralize access to documents, photos, videos, etc. I set up 6 stores (Backup, Pictures, Music, Netfiles, Videos, and Private). I've created two accounts (Me & my wife). As part of this process, I've transferred data from a Maxtor 500MB NAS, various CD's. and each of my computers (about 1 TB of data) . I am currently re-organizing this data and that's when I discovered the problem.

I get "Access Denied" when trying to open various folders that I transferred. Here's the weird part: I am also getting "Access Denied" from folders and files I've created and moved or old data I've managed to move to my new data tree. I've just been locked out of my medical information, which is a disaster. I've also been locked out of application installation files, pictures, and project folders (including my DS410 project history folder.

One more item: System login password is not the same as share login password. Each computer has a different password - especially my work laptop, which mandates using my work account password and cannot be changed.

This issue has now become critical. I need access to my medical files. Does anyone have an idea how to resolve this?

Thanks for your help,
Julio
-----
DS410, DSM v3.0-1354
512MB memory, 4-WD 2TB drives
Intranet access only (for now)
Serving 3 workstations & 2 Laptops
running XP, Vista, Win7

[MVods]

Hi guys

Any progress on this issue?

I am not certain it is exclusively a Synology product issue, as there are literally tonnes of discussion on related issues with the common thread of Windows 7.

I am really stuck on this at the moment. Very curiously I was initialy able to connect easily to the Synology NAS from my main Win7 PC, never prompted for credentials, able to access folders and print from NAS connected printer. BUT on my wife's Win7 laptop I could see but never connect to the NAS. "Access is Denied".

Now I have built a new Win7 PC and it too cannot connect to the NAS.

I have spent many hours reading up on this - there are many suggestions, from basic steps (e.g. disabling IPv6) through to changing registry settings to dumb down security, to changing Security Policy settings(no good for me - Security Policies only available on Win7 Professional or Ultimate editions).

I am over this problem, can't access my central file store nor print from the central printer. The whole point of having a NAS.

Even if this is a Win7 problem (or if not problem, requires a series of settings/confguration), I would expect that Synology should be aware of it and be able to support users through it.

It just shouldn't be this difficult!

Mike

[Eulipian]

Sorry Mvods,

There have been no responses other than yours since I posted my issue here.

I'm trying to do the right thing in my approach to resolving this. I scanned the knowledge base with no luck, and then posted here - per recommendations on the support page. Apparently, the forum is not monitored by Synology as someone from tech support should have at least seen that my issue is critical (It's in red).

Now that I've exhausted these options, I'm going to submit a trouble ticket.

I'll report back - if I get a response.
--Eulipian