brntwood wrote:Just to throw my 2 cents into this topic (support)
I have no specific issue (yet) - but it does seem that (from reading many posts) that there seems to be a lack of support from Synology. (This concerns me!)
Regarding these forums being "user forums" - there also seems to be a very low level of activity/responses in the various forums. (MANY questions/coments with zero replies!)
I dunno...I have been researching a NAS product and decided on Synology, yet this (seeminbly) lackluster support (and forum activity) ARE concerning me.
brntwood wrote:Hi jlsoaz.
OMGosh. Regarding your question about a general forum for SOHO backup.. (I am not specifically aware of one - but "Google is your friend") ...
Jagergeek wrote:I'm in a 22+ day issue right now with Synology "support".
They wait 2-3 days or more to reply - even then, I feel like they are playing games of semantics with me. If I don't respond back exactly how they expected, they get punitive and even more unresponsive.
They don't read the full descriptions and ask for things I've already provided. It feels like they look for ways to not respond.
I would pay for real support.
Their latest firmware issues are causing serious issues with our NAS in a business environment.
If anyone has had luck calling Synology - I'd like to hear about it.
Eideen wrote:There is a lot of bugs in the 4.1 that and everyone is using support a as a bug report service.
for every user there is probably 3-5 active support tags.
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