Plex "failed to run the package service" on DS1813+

Plex package allows users to manage and playback their media collections to local or remote desktop/mobile running Plex media client through Synology DiskStation
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Plex "failed to run the package service" on DS1813+

Postby TDK » Tue Jul 09, 2013 2:22 pm

I've installed Plex in the Package Center of my new DS1813+, yet it fails to run every time I try.

I've tried uninstalling the package and re-installing, yet I get the same response every time; " Failed to run the package service".

Does anyone have any idea why this is happening and what I can do to fix it?!
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Re: Plex "failed to run the package service" on DS1813+

Postby RipNTear » Sat Jul 13, 2013 2:52 am

I don't have a solution for you, but I just got the same problem.

Originally I installed it on my 1513+ and it worked fine. I tried to log in today and it would not accept any logins I created. Since I just started working with it, I opted to reinstall so I could set everything up from scratch.

First, it wouldn't reinstall without deleting user info. So I manually SSHed into it and deleted the Plex directory.

Then I reinstalled. Now it gives me the same error you're getting. Every time I try to run the server, it fails.

It's driving me nuts.
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Re: Plex "failed to run the package service" on DS1813+

Postby 5stringdeath » Sat Jul 13, 2013 2:33 pm

Try the official Plex packages - just do a manual install

http://www.plexapp.com/getplex/


The Package Center ones are often not kept up to date by Synology.

If you still have problems, check the Plex forums - its much more active than this one.
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Re: Plex "failed to run the package service" on DS1813+

Postby RipNTear » Sat Jul 13, 2013 8:35 pm

FYI - I got past this issue by rebooting the Synology. Once it rebooted, it was fine. Hopefully that will work for the OP.

I have yet to try a newer package from Plex, but I presently have an open issue in that after it installs, though I never set a username/password, it eventually starts asking me for one to administer it (this is all from the same LAN/IP address space). If there's a default, if someone could let me know what it is, I'd appreciate it. If there's not, then there must be a bug...

Thx.
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Re: Plex "failed to run the package service" on DS1813+

Postby TDK » Sun Jul 14, 2013 7:04 pm

I've tried rebooting and that made no difference. I've also tried manually installing the newest package from Plex, but get the same result as before; "Failed to run the package service" :(

Not very happy as half the reason I bought the Synology was to run it as a Plex server with all my media!
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Re: Plex "failed to run the package service" on DS1813+

Postby TDK » Sun Jul 14, 2013 11:47 pm

Ok, I've finally got it to work!

In the end I uninstalled the Plex package and then connected via ssh and deleted the following directories...

/var/packages/Plex Media Server/target/dsm_config/plex
/usr/syno/synoman/webman/3rdparty/plex

I then manually installed the latest version of Plex from plexapp.com and all is well - I have Plex Media Server running and can access my media once again! :D
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Re: Plex "failed to run the package service" on DS1813+

Postby timort » Sat Sep 28, 2013 12:52 pm

Hi!

I have the same problem on my new DS1813+.
Plex did work the first time but then something happen and I uninstalled it and now it doesn´t work.
The install seams to work but then the message "Failed to run the package service" appears.
I have tried to reinstall both the version in synologys database (0.9.7.28.33) and the one on Plex-site (0.9.8.6.175) but both give the same message.
I have also tried to remove the folders

/var/packages/Plex Media Server/target/dsm_config/plex
/usr/syno/synoman/webman/3rdparty/plex

via SSH

I have also tried to give the user "Plex" R/W-access to all folders...
The package is installed on volume1...

Any suggestions??
Thanks! :)
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Re: Plex "failed to run the package service" on DS1813+

Postby MofoJack » Mon Nov 11, 2013 10:10 pm

timort wrote:Hi!

I have the same problem on my new DS1813+.
Plex did work the first time but then something happen and I uninstalled it and now it doesn´t work.
The install seams to work but then the message "Failed to run the package service" appears.
I have tried to reinstall both the version in synologys database (0.9.7.28.33) and the one on Plex-site (0.9.8.6.175) but both give the same message.
I have also tried to remove the folders

/var/packages/Plex Media Server/target/dsm_config/plex
/usr/syno/synoman/webman/3rdparty/plex

via SSH

I have also tried to give the user "Plex" R/W-access to all folders...
The package is installed on volume1...

Any suggestions??
Thanks! :)


I have the 1812, but to my knowledge it's practically the same box. I recently had issues with my Plex setup and upon correcting them, I had the same "fail to run package services" you had. Here was my solution:

1) Uninstall Plex from Package Center
2) Reboot NAS
3) via SSH remove the "Plex" directory/folder
4) Manually install latest version of Plex (obtained from Plex's website)
5) Reboot NAS
6) Manually start service

I hope that helps!
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