DS211 S.M.A.R.T spin_up_time failing for disk 2

[canadave]

It is a shame that Samsung make the firmware upgrade so hardware and OS dependant. I would think they would come up with a utility to do firmware upgrade without having to boot to DOS - an OS that has been extinct for almost 20 years. It is like telling someone with a new LCD TV that they need a Betamax tape to upgrade the firmware, it is crazy. I have seen disk drive firmware upgrade for my Thinkpad that is far easier.

For what it's worth, the Western Digital drives that have the load cycle count issue also require patching via DOS, so it's not just Samsung being a rogue crazy wolf here. I don't know if there's any technical way to design the drives so that these kinds of things can be patched via some method other than DOS, but if there is, I would certainly agree that the manufacturers should do so.

[drasar]

It is a shame that Samsung make the firmware upgrade so hardware and OS dependant. I would think they would come up with a utility to do firmware upgrade without having to boot to DOS - an OS that has been extinct for almost 20 years. It is like telling someone with a new LCD TV that they need a Betamax tape to upgrade the firmware, it is crazy. I have seen disk drive firmware upgrade for my Thinkpad that is far easier.

For what it's worth, the Western Digital drives that have the load cycle count issue also require patching via DOS, so it's not just Samsung being a rogue crazy wolf here. I don't know if there's any technical way to design the drives so that these kinds of things can be patched via some method other than DOS, but if there is, I would certainly agree that the manufacturers should do so.

I think the reason is that modern OS (Linux, Windows, ...) kernel protects the hardware, so it isn't so easy straight access it from the user-space. In DOS is situation much easier (no protection, no multitasking, etc.).

[drasar]

Too bad the SMART status still reads "In_the_past" for the spin_up errors. That's stored in the firmware of the drive itself I believe. There should be a way to reset that value but I'm not sure what is involved.

I can find some professional tools that should modify/reset SMART attributes, but they are too expensive.

Did somebody try to disable SMART by ES Tool, cold reboot, and enable it again?

So I was unable to disable SMART on this drive. When I disabled it by ES Tool, then after cold/warm reboot it was still enabled (the same result for AHCI/ATA/Legacy HDD mode)

Also I have tried to contact some data recovery companies to reset the spin_up_time attribute, but price is cca 10000 CZK (~500 USD) so it is cheaper buy new drives.

[ginopilotino]

You could try with hdat2

[drasar]

You could try with hdat2

hdat2 cannot reset it.

[scubadiver]

Does any one knows if the mentioned patch is already available for the DS209?
I have submitted a support ticket requesting for it on the 23rd of Dec but haven't heard from support since then.
How long does it usually take for you get a response from support?
I would like to add a second HD204UI disk but I'm kind of hesitating when I see the spin up errors the various people have.

Thx for the tip HarryPotter. The ticket ID = #61707

[HarryPotter]

I have submitted a support ticket requesting for it on the 23rd of Dec but haven't heard from support since then.

You may post your ticket #, Synology moderator will then have a look at the status.

[musgrrw]

Hi -

I sent support an email to see if if the patch was applicable to my DS410.

My case is #62380. Any update would be great. I'm new to Synology and would like my first install to go well !!

[matts22]

I have two new HD204UI drives that I plan on installing in a new DS211. I am upgrading the firmware on the hard drives and plan to apply the DSM patch.

However, I was wondering...is it possible to apply this patch before installing the hard drives to avoid the "in_the_past" SMART labeling on my hard drives? Or do I need the hard drives installed to access DSM? What if I used a different hard drive to apply the patch?

Thanks!

I just wanted to give everyone an update, as I was able to install two new HD204UI hard drives in my new DS211 with no SMART errors or "in_the_past" labeling.

Here is the process that I used after piecing together info from this forum and Synology tech support (hopefully someone will find this useful):

1. Made boot CD with Samsung patch using the .iso file made by HarryPotter, found in this thread: viewtopic.php?f=26&t=27905&start=150
2. Disconnected computer hard drive and connected sata and power cables to Samsung hard drive, booted computer with CD, applied patch, shut down computer, and repeated for second hard drive
3. Put a blank spare hard drive (seagate 2.5" 160GB from an old laptop in my case) in DS211 and installed DSM 3.0 on this hard drive
4. Downloaded patch from Synology - had some trouble here but figured out my router was not port forwarding for FTP (still have to get that working), so I connected directly to the broadband modem and had no problem
5. Installed Synology patch on the spare hard drive via DSM update and shut down DSM
6. Installed Samsung drive in the other slot of the DS211 and restarted DSM
7. Opened storage manager within DSM and created a SHR (synology hybrid raid) volume using the spare drive and Samsung hard drive - this was about 150GB in my case
8. Shut down DSM, replaced the spare drive with the second Samsung drive, restarted DSM
9. Noted the SHR volume was degraded within storage manager and turned off the annoying beep
10. Clicked manage, selected second hard drive, and DSM automatically rebuilt the SHR and expanded the volume to 1.79TB

Now, everything looks great and both drives show no SMART errors. I'll be back with questions if anything changes. Hopefully Synology can get this back on the compatible hard drive list. Good luck to everyone!

[musgrrw]

How long does it usually take support to get back with people?

Still no reply from support on #62380, and I have limited free time to do an install.

From what someone else on this thread already stated, it appears a patch addressing this issue for DS410 already exists. Shouldn't it be a simple matter of replying to me with a download link?

[HarryPotter]

How long does it usually take support to get back with people?

2-3 working days

[blacksparrow]

How long does it usually take support to get back with people?

Still no reply from support on #62380, and I have limited free time to do an install.

From what someone else on this thread already stated, it appears a patch addressing this issue for DS410 already exists. Shouldn't it be a simple matter of replying to me with a download link?

Took me less than 24 hours.

I just wanted to give everyone an update, as I was able to install two new HD204UI hard drives in my new DS211 with no SMART errors or "in_the_past" labeling.

Here is the process that I used after piecing together info from this forum and Synology tech support (hopefully someone will find this useful):

1. Made boot CD with Samsung patch using the .iso file made by HarryPotter, found in this thread: viewtopic.php?f=26&t=27905&start=150
2. Disconnected computer hard drive and connected sata and power cables to Samsung hard drive, booted computer with CD, applied patch, shut down computer, and repeated for second hard drive
3. Put a blank spare hard drive (seagate 2.5" 160GB from an old laptop in my case) in DS211 and installed DSM 3.0 on this hard drive
4. Downloaded patch from Synology - had some trouble here but figured out my router was not port forwarding for FTP (still have to get that working), so I connected directly to the broadband modem and had no problem
5. Installed Synology patch on the spare hard drive via DSM update and shut down DSM
6. Installed Samsung drive in the other slot of the DS211 and restarted DSM
7. Opened storage manager within DSM and created a SHR (synology hybrid raid) volume using the spare drive and Samsung hard drive - this was about 150GB in my case
8. Shut down DSM, replaced the spare drive with the second Samsung drive, restarted DSM
9. Noted the SHR volume was degraded within storage manager and turned off the annoying beep
10. Clicked manage, selected second hard drive, and DSM automatically rebuilt the SHR and expanded the volume to 1.79TB

Now, everything looks great and both drives show no SMART errors. I'll be back with questions if anything changes. Hopefully Synology can get this back on the compatible hard drive list. Good luck to everyone!

Matts22. Thanks so much!!

1. Is it possible to perform without a 3rd hard drive? If so, how?

2. Can't you just:
a. update Samsung firmware with a PC on drive#1.
b. put in synology 211j bay #1.
c. Patch Synology.
d. update firmware with PC on drive#2 (can combine with step a.)
e. put in Synology and presto????

P.S. This forum rocks!

[matts22]

How long does it usually take support to get back with people?

Still no reply from support on #62380, and I have limited free time to do an install.

From what someone else on this thread already stated, it appears a patch addressing this issue for DS410 already exists. Shouldn't it be a simple matter of replying to me with a download link?

Took me less than 24 hours.

I just wanted to give everyone an update, as I was able to install two new HD204UI hard drives in my new DS211 with no SMART errors or "in_the_past" labeling.

Here is the process that I used after piecing together info from this forum and Synology tech support (hopefully someone will find this useful):

1. Made boot CD with Samsung patch using the .iso file made by HarryPotter, found in this thread: viewtopic.php?f=26&t=27905&start=150
2. Disconnected computer hard drive and connected sata and power cables to Samsung hard drive, booted computer with CD, applied patch, shut down computer, and repeated for second hard drive
3. Put a blank spare hard drive (seagate 2.5" 160GB from an old laptop in my case) in DS211 and installed DSM 3.0 on this hard drive
4. Downloaded patch from Synology - had some trouble here but figured out my router was not port forwarding for FTP (still have to get that working), so I connected directly to the broadband modem and had no problem
5. Installed Synology patch on the spare hard drive via DSM update and shut down DSM
6. Installed Samsung drive in the other slot of the DS211 and restarted DSM
7. Opened storage manager within DSM and created a SHR (synology hybrid raid) volume using the spare drive and Samsung hard drive - this was about 150GB in my case
8. Shut down DSM, replaced the spare drive with the second Samsung drive, restarted DSM
9. Noted the SHR volume was degraded within storage manager and turned off the annoying beep
10. Clicked manage, selected second hard drive, and DSM automatically rebuilt the SHR and expanded the volume to 1.79TB

Now, everything looks great and both drives show no SMART errors. I'll be back with questions if anything changes. Hopefully Synology can get this back on the compatible hard drive list. Good luck to everyone!

Matts22. Thanks so much!!

1. Is it possible to perform without a 3rd hard drive? If so, how?

2. Can't you just:
a. update Samsung firmware with a PC on drive#1.
b. put in synology 211j bay #1.
c. Patch Synology.
d. update firmware with PC on drive#2 (can combine with step a.)
e. put in Synology and presto????

P.S. This forum rocks!

I've heard the error only occurs when 2 Samsung drives are installed, so I would think you could avoid the 3rd hard drive. However, I just played it safe using the extra drive.

[tmad]

How long does it usually take support to get back with people?

Still no reply from support on #62380, and I have limited free time to do an install.

From what someone else on this thread already stated, it appears a patch addressing this issue for DS410 already exists. Shouldn't it be a simple matter of replying to me with a download link?

Took me less than 24 hours.

I just wanted to give everyone an update, as I was able to install two new HD204UI hard drives in my new DS211 with no SMART errors or "in_the_past" labeling.

Here is the process that I used after piecing together info from this forum and Synology tech support (hopefully someone will find this useful):

1. Made boot CD with Samsung patch using the .iso file made by HarryPotter, found in this thread: http://forum.synology.com/enu/viewtopic ... &start=150
2. Disconnected computer hard drive and connected sata and power cables to Samsung hard drive, booted computer with CD, applied patch, shut down computer, and repeated for second hard drive
3. Put a blank spare hard drive (seagate 2.5" 160GB from an old laptop in my case) in DS211 and installed DSM 3.0 on this hard drive
4. Downloaded patch from Synology - had some trouble here but figured out my router was not port forwarding for FTP (still have to get that working), so I connected directly to the broadband modem and had no problem
5. Installed Synology patch on the spare hard drive via DSM update and shut down DSM
6. Installed Samsung drive in the other slot of the DS211 and restarted DSM
7. Opened storage manager within DSM and created a SHR (synology hybrid raid) volume using the spare drive and Samsung hard drive - this was about 150GB in my case
8. Shut down DSM, replaced the spare drive with the second Samsung drive, restarted DSM
9. Noted the SHR volume was degraded within storage manager and turned off the annoying beep
10. Clicked manage, selected second hard drive, and DSM automatically rebuilt the SHR and expanded the volume to 1.79TB

Now, everything looks great and both drives show no SMART errors. I'll be back with questions if anything changes. Hopefully Synology can get this back on the compatible hard drive list. Good luck to everyone!

Matts22. Thanks so much!!

1. Is it possible to perform without a 3rd hard drive? If so, how?

2. Can't you just:
a. update Samsung firmware with a PC on drive#1.
b. put in synology 211j bay #1.
c. Patch Synology.
d. update firmware with PC on drive#2 (can combine with step a.)
e. put in Synology and presto????

P.S. This forum rocks!

I've heard the error only occurs when 2 Samsung drives are installed, so I would think you could avoid the 3rd hard drive. However, I just played it safe using the extra drive.

Hi Matts22

Very nice explaining post. I have one question which patch did you use from Synology, and where did you get it?
I have just received a DS211, and trying to figure out whether or not to buy 2 pcs. of HD204UI for a RAID 1. Is everything running ok for you?

[matts22]

Hi Matts22

Very nice explaining post. I have one question which patch did you use from Synology, and where did you get it?
I have just received a DS211, and trying to figure out whether or not to buy 2 pcs. of HD204UI for a RAID 1. Is everything running ok for you?

You have to submit a Synology support form and they will email you a link to the file. Everything is running great for me so far.