Have you had the Blue Blink of Death DS1812+ and DS1512+

[myCloud]

If you did the RMA with Synology rather than your vendor, you should have a tested unit. All blueLED appears to be doing is checking to see if the serial number is within the original range. When it comes to this issue, it seems one hand doesn't know what the other is doing at Synology, especially when it involves customer service.

[Nuke288]

Hi all,

I have recently ordered a DS1812+ (w/ 4 x Seagate 3 TB hard drives), but I'm concerned about all these posts reporting on various BBOD issues on the 1812+, some of which seem to be hardware related while others can be resolved with a software patch.

Are the hardware issues resolved with the current batch of 1812s? Also, I read somewhere that the fault flash is only present on 1512s/1812s headed to North America, anybody know if this is the case? (I live in Europe).

The reason I'm asking is that "my" 1812+ is still on back order at the online retailer, and it is not expected to arrive until on or around May 3rd. As such I still have time to change my order, potentially to an RS2212+ ... which is also scheduled to arrive on the same date.

Any suggestions? Should I take my chances with the 1812+ or upgrade to the rack mountable 2212+?

Thanks for any input

[Jolliec]

I ordered a DS1512+ from Amazon (but sold thru Synology) and it BBOD'ed after about 2 weeks. I contacted Synology and RMA'ed the unit. They sent me a new unit and assured me that it would not have the same problem.

I received the new unit, installed my drives and it came up perfectly, although I did have to re-register the DDNS. I've had the new one running for about 10 days with numerous reboots and no issues.

My support/RMA experience was problem free and customer service always replied to my emails in a timely fashion. I was kind of disappointed that I had to wait 2 weeks to get it replaced (1 week out/1 week back), but I have to say, it is a very nice NAS and I would not shy away from the DS1512+ or Synology.

[Xexiz]

After all the problems I've read and the fix suggested by synology, I'm still not 100% sure if I buy this product that it will be already "fixed". Any of you ordered the 1512+ since these problems?

thanks

[Yajnavalkya]

So I've been in the market for a NAS device for my home office and pretty much narrowed it down to either the Synology DS1512+ or the QNap TS-459 Pro II.

I honestly like the design of the Synology better but what I want is absolute reliability and performance.

I was about to purchase the device on Amazon when I saw many reviews on there (and elsewhere) that talk about the infamous BBoD on the DS1512+. Some have said on this forum that they had an easy RMA process and it was fixed but the way I look at it is, if I buy the product today, I am not planning to RMA it; that's only if the product fails which it seems to have for several people. Has this BBoD problem been fixed by Synology yet? Is there a new batch of the DS1512+ out? Amazon has it for sale @ $799.99 but I don't want to spend $800 and then turn around and RMA it in a couple of weeks/months.

So can someone at Synology tell me clearly that this issue has been resolved? If I buy the DS1512+ today on Amazon, will it be likely that I get the BBoD?

I am ready to pull the trigger but I need to know I am getting a top quality product for my money.

Thanks.

[gurufarmer]

From what I understand and after following all of the posts on the BBOD this problem is fixed. I however have not purchased a DS1512+ yet because they were out of stock at Amazon for the last couple weeks but now appear to be back so will make my purchase.

Synology took forever to come out and acknowledge the issue but did come out and say they had a hardware flash problem on some devices and also a software glitch which they put a patch out and now the current version of DSM has the patch already in it so as long as your buy a new unit and apply the current version of DSM you should be covered. Synology had said that they had the flash problem fixed and had pulled the old stock back. However as soon as I get mine and I would suggest others to do the same I'm going to email my serial number to blueLED@synology.com as soon as it arrives just to make sure their is no problem and wasn't old stock sitting on the shelf someplace.

[planetbrian]

So I've been in the market for a NAS device for my home office and pretty much narrowed it down to either the Synology DS1512+ or the QNap TS-459 Pro II.

I honestly like the design of the Synology better but what I want is absolute reliability and performance.

I was about to purchase the device on Amazon when I saw many reviews on there (and elsewhere) that talk about the infamous BBoD on the DS1512+. Some have said on this forum that they had an easy RMA process and it was fixed but the way I look at it is, if I buy the product today, I am not planning to RMA it; that's only if the product fails which it seems to have for several people. Has this BBoD problem been fixed by Synology yet? Is there a new batch of the DS1512+ out? Amazon has it for sale @ $799.99 but I don't want to spend $800 and then turn around and RMA it in a couple of weeks/months.

So can someone at Synology tell me clearly that this issue has been resolved? If I buy the DS1512+ today on Amazon, will it be likely that I get the BBoD?

I am ready to pull the trigger but I need to know I am getting a top quality product for my money.

Thanks.

They RMA'ed my 1812 about three weeks ago and I have not had any issues since. I have rebooted it numerous times and it runs like a champion. I am extremely happy with my Synology 1812. Seal of Approval given.

[maclab]

My DS 1812+ is DEAD, less than 2 months, thinking to just toss it, rally whats the point to using a system like this when it just totally dies, and now, how to get my data off?


And I don't see the point of having a vote of, No affected.....people saying no affect could be affected tomorrow....really seems a recall may be in order! So where was my email warning from Synology so I could make another backup of my backups of my backups ? its hilarious

[iket]

Tossing it is a bit drastic. Toss it my way

Anyway I have a 1512 and although it never went dead I contacted them with my serial number. It turns out it was an affected one.

The exchange was simple and they were very responsive. They sent me a new one on their dime. I kept my existing one till it arrived. This was my choice. You'll have to give them a credit card number if you want to go this route. It arrived. I transplanted and tested for a week or so and sent them the old unit back on their dime. It was easy and painless. No cost to me.

You shouldn't lose any data if it's the same unit. Just remove the drives and keep them in order. Make sure the new unit has the same firmware installed you're currently using. Let them know and maybe they'll install it for you. If not when you receive the new unit use an old drive you have lying around to install the firmware you were using. Shutdown and remove this drive. Install your old drives in the same order and you should be good to go. In any case support can explain this to you.

My experience with the Synology folks was positive and it seems they stand by their products.

Send them an email with your serial number and see if it is a unit that has a faulty flash chip. They will tell you.

viewtopic.php?f=188&t=50094

My DS 1812+ is DEAD, less than 2 months, thinking to just toss it, rally whats the point to using a system like this when it just totally dies, and now, how to get my data off?



And I don't see the point of having a vote of, No affected.....people saying no affect could be affected tomorrow....really seems a recall may be in order! So where was my email warning from Synology so I could make another backup of my backups of my backups ? its hilarious

[gurufarmer]

I agree if you want to get rid of it you can send it to me.

I have a DS1512+ only had it just over 3 weeks but its been rock solid so far. Are you experiencing the Blue Blink of Death? If not is a different problem. Electronics no mater who manufactured them have problems from time to time. Normally if an electronic is going to fail with in a couple years it will do it in the first few months. Hardware replacement of these things looks pretty easy other than a few days of down time unless you had multiple drives fail in an array. These things are cheap and not fully redundant if you want more fail proof you can spend the money to get it. I work with an Enterprise EMC SAN with 2 storage processor and fully redundant and have never had it go down but it ran up around $400,000 but still it has 184 hard drives and I cant go more than a few weeks without having to replace a hard drive.

[MikeLand]

With just under 3 months of use, I received the “Blue Ring of Death” on my 1812+.

What I find strange is when I purchased the unit in April, I emailed my serial# to Synology and was told my unit was not in the affected range.

It would appear that confirming your serial# with Synology is not enough as your unit can still fail. This leads me to conclude they are greater numbers of units affected or, they are other factors that may cause these units to fail.

My 1812+ was operating in an open environment with plenty of airflow and plugged into a UPS. I also have a WHS v1.0 box operating alongside since 2007 running 24/7 and never had any issues with it.

I’m patiently waiting for Synology to issues an RMA.

[Rancid]

With just under 3 months of use, I received the “Blue Ring of Death” on my 1812+.

What I find strange is when I purchased the unit in April, I emailed my serial# to Synology and was told my unit was not in the affected range.

Same with my DS1512+
Sent it back to the supplier in the end.