Unable to see video in DS photo + for Iphone

Questions about the Synology Photo Station can be placed here.
Forum rules
1) This is a user forum for Synology users to share experience/help out each other: if you need direct assistance from the Synology technical support team, please use the following form:
https://myds.synology.com/support/suppo ... p?lang=enu
2) To avoid putting users' DiskStation at risk, please don't paste links to any patches provided by our Support team as we will systematically remove them. Our Support team will provide the correct patch for your DiskStation model.

Unable to see video in DS photo + for Iphone

Postby baydoun » Thu Oct 07, 2010 6:21 pm

Hello

I have bought a DS110j and it is working fine. However, I enabled the photo share and downloaded the photo+ app for my iphone.
I am able to see the pictures on the iphone but not the video( I moved the videos to the same folder as the photos)
is this a common issue?

any suggestions?

Thank you
baydoun
I'm New!
I'm New!
 
Posts: 3
Joined: Thu Oct 07, 2010 4:17 pm

Re: Unable to see video in DS photo + for Iphone

Postby Ramboost » Sat Nov 13, 2010 10:22 am

I have the exact same issue!

I have some small video files in my photo folders, and when I use the webbased Photo Station the video files shows up perfectly. But when I watch the album using the DS Photo+ app on my iPhone, I don't see any video files at all.

I have tried re-indexing without any luck.

Ramboost
Ramboost
Trainee
Trainee
 
Posts: 19
Joined: Mon Sep 10, 2007 10:52 am

Re: Unable to see video in DS photo + for Iphone

Postby myjimmyweb » Fri Dec 03, 2010 4:34 am

Same here. Can view just fine on a computer, but not on phone /ipod touch.
myjimmyweb
I'm New!
I'm New!
 
Posts: 5
Joined: Mon Jun 14, 2010 9:53 pm

Re: Unable to see video in DS photo + for Iphone

Postby Taxman » Fri Dec 03, 2010 10:17 am

Photostation uses Flash video not HTML5 video.

The iOS platform does not support Flash video so that is why they dont play.
Taxman
Guru
Guru
 
Posts: 1423
Joined: Sun Mar 23, 2008 1:45 pm

Re: Unable to see video in DS photo + for Iphone

Postby antonymo » Wed Jan 12, 2011 7:13 pm

I use Photo Uploader function in the Synology Assistant to upload my video clips. There was no problem for me to view and play those clips in my DS Photo+. I realized the movie clips will not show or play (ipod or PDA) except you upload them through the Photo Uploader.

Make sure the Video conversion setting - Mobile is checked when uploading your clips.
antonymo
I'm New!
I'm New!
 
Posts: 3
Joined: Mon May 11, 2009 9:54 pm

Re: Unable to see video in DS photo + for Iphone

Postby RobD » Wed Mar 02, 2011 2:55 pm

DSM 3.0-1354
DS110j
I have uploaded photos and videos via the photo uploader, selecting medium and mobile options.

Looking at the folders via ssh I can see the @eaDIR directory and each subdirectory for photos and videos. For all my videos (mov, avi etc) I the uploader has created medium and mobile mp4s: SYNOPHOTO:FILM_M.mp4 and SYNOPHOTO:FILM_MOBILE.mp4. (note drag and drop would have created flv but the uploader creates mp4)

These play in Photo Station 4 but in DSPhoto+ (on an iPOD Touch and an iPAD) I see the thumbnail but when I click to play, the video player flashes up and closes. It suggests it does not see the video file, just the thumbnail. All other photos display beautifully.

According the DS Photo+ "If you own a Synology DiskStation, DS photo+ allows you to easily browse through photos and videos on Photo Station" Not so. Does it work for anyone? Any ideas what is wrong?
RobD
I'm New!
I'm New!
 
Posts: 5
Joined: Fri Feb 18, 2011 4:24 pm

Re: Unable to see video in DS photo + for Iphone

Postby Lou » Fri Mar 04, 2011 5:50 am

RobD,

I just signed into this forum and got a lot of help with some issues that I have been having, so I felt like giving back. Unfortunately, I don't know if anything I can say will help you out, because what you said didn't work for you, did work for me.

I too was having trouble viewing videos in DS Photo +. I tried just about everything I could think of. I downloaded several video converters and converted my videos to a file type that I knew would play on my iPhone 4, but none of them worked on the DS Photo +. I was able to use the DS File app to download the videos to my iPhone (within the DS File app) and then I could play them on my iPhone, but never on the DS Photo + app. I was convinced that there was some sort of bug that hadn't been addressed yet. Then I saw this post, in particular what antoynmo wrote right above you post. I used the Synology Assistant to upload my videos, and voila, I was able to view my videos on my iPhone, through the DS Photo + app. I have not tried it on an iPod or iPad, but I would suspect that it should work just fine.

I was really annoyed that my converted video files (using Freemake Video Converter) wouldn't work, so I tried one more time. However, this time I set the conversion parameters to create a video file with the same settings as the ones that the Synology Assistant used. The Freemake Video Converter will show you some parameters of the files, so I imported one of the files that I created using the Synology Assistant, and created a custom Preset that would convert my .avi files into .mp4 files similar to the one that the Synology Assistant created. I am glad to report that this worked as well. I am assuming that the DS Photo + app wants the video in a very specific format and the Synology Assistant would create that file for you. However, you could try using another converter and setting the parameters of the converted file to be similar to what the Synology Assistant would do. The Freemake Video Converter has some built in settings for various versions of iPhone, iPod, and iPad. Surprisingly, the built in iPhone 4 setting did not work for me. I was able to get a custom one to work and I also was able to get the built in iPhone 1-3GS setting to work.

Hope this helps.
Lou
I'm New!
I'm New!
 
Posts: 1
Joined: Fri Mar 04, 2011 4:59 am

Re: Unable to see video in DS photo + for Iphone

Postby RobD » Fri Mar 04, 2011 11:29 am

Thanks Lou for taking the time to post your lengthy and helpful reply. You have answered my main question that it should work the way I have approached it. I guess I'll sumbit a support call as I don't want to endlessly mess with manually converting files.

But I'll play with some converted videos as you suggest, I have a variety of converters including handbrake which I have successfully used in the past to convert videos (mainly ripped from dvds) for viewing on my ipod (i.e. nothing to do with synology products). I'll put those to the test in the synology environment and see how I get on. Guess I'll also copy the mp4s from the @eaDIR and get them on my ipod via itunesto see if they play.

Thanks again.
RobD
I'm New!
I'm New!
 
Posts: 5
Joined: Fri Feb 18, 2011 4:24 pm

Re: Unable to see video in DS photo + for Iphone

Postby RobD » Mon Mar 07, 2011 10:44 pm

Some progress. I've realised that videos play fine when using DS Photo+ using http but not https. Tested both inside and outside the LAN.
Photostation 4 plays the videos in all cases.

I figured out that when running Photo Station 4 and DS Photo+ /usr/syno/synoman/phpsrc/photo/convert.php was being used to resolve the name of the requested photo, thumbnail or video.

My debugging showed me that with http for videos, type=9 is passed in which gets mapped to the h.264 mp4 in the @eaDir folder (created by the Photo Uploader)

e.g. /var/services/photo/2010/2010 12 Christmas/@eaDir/2010-12-25_12-15-32.mov/SYNOPHOTO:FILM_MOBILE.mp4

With https and DS Photo+ convert.php does not seem to be hit at all. https and Photostation 4 works fine.
RobD
I'm New!
I'm New!
 
Posts: 5
Joined: Fri Feb 18, 2011 4:24 pm

Re: Unable to see video in DS photo + for Iphone

Postby dshad » Fri Aug 19, 2011 3:46 pm

RobD wrote:Some progress. I've realised that videos play fine when using DS Photo+ using http but not https. Tested both inside and outside the LAN.
Photostation 4 plays the videos in all cases.

I figured out that when running Photo Station 4 and DS Photo+ /usr/syno/synoman/phpsrc/photo/convert.php was being used to resolve the name of the requested photo, thumbnail or video.

My debugging showed me that with http for videos, type=9 is passed in which gets mapped to the h.264 mp4 in the @eaDir folder (created by the Photo Uploader)

e.g. /var/services/photo/2010/2010 12 Christmas/@eaDir/2010-12-25_12-15-32.mov/SYNOPHOTO:FILM_MOBILE.mp4

With https and DS Photo+ convert.php does not seem to be hit at all. https and Photostation 4 works fine.


+1 here. Same results with and without https.

Can we just say it's a bug?
dshad
Rookie
Rookie
 
Posts: 31
Joined: Wed Aug 17, 2011 2:32 am

Re: Unable to see video in DS photo + for Iphone

Postby in2survive » Thu Sep 22, 2011 1:57 am

I have the exact same issue, it works on iPhone/iPad with HTTP, but Wen I enable HTTPS, I can not play the movies, I can only see e thumbnail (photos work fine).

Did anyone find a solution for this?
in2survive
Beginner
Beginner
 
Posts: 26
Joined: Mon Sep 12, 2011 2:56 am
Location: Toronto, Canada

Re: Unable to see video in DS photo + for Iphone

Postby batistuta » Thu Nov 10, 2011 11:00 pm

Well, for me it doesn't work regardless of it's http or https.
Solution urgently needed :-(
batistuta
Student
Student
 
Posts: 75
Joined: Tue Feb 05, 2008 1:48 pm

Re: Unable to see video in DS photo + for Iphone

Postby pvanden » Wed Jan 04, 2012 7:52 am

I have the same problem, no video on my iPhone... I can see the thumbnail and press play - Video player flases for a secound and then send me back to the thumbnail....

I have a 3G iPhone... runing iOS 4.2.1
pvanden
I'm New!
I'm New!
 
Posts: 1
Joined: Wed Jan 04, 2012 7:47 am

Re: Unable to see video in DS photo + for Iphone

Postby drtoneill » Sun Jan 15, 2012 8:11 am

I think it is yet another reason to only EVER use the (hidden) Photo Uploader to get photos or videos on to the NAS. If you just copy / paste photos you have to wait for weeks (literally) for the NAS to thumbnail them. And if you just copy / paste videos (.avi, .mov etc) then you simply can't play them on iOS devices. But using Photo Uploader (with the mobile option checked) you can upload about 400 photos an hour and convert (very slowly) all videos to be playable.
drtoneill
I'm New!
I'm New!
 
Posts: 6
Joined: Thu Jan 12, 2012 11:18 am

Re: Unable to see video in DS photo + for Iphone

Postby cloak421 » Fri Mar 23, 2012 7:09 pm

Has anyone actually confirmed that this works outside of the local network of the diskstation. I have followed all of the steps and it works fine if my phone is connected to the wifi on the same network as my diskstation but if i try to do it from outside the network it does not work. Is there a different port that must be forwarded for the iphone videos to work properly? Videos play fine on computers outside my network just not ios devices.
cloak421
I'm New!
I'm New!
 
Posts: 4
Joined: Fri Mar 23, 2012 6:18 pm

Next

Return to Photo Station

Who is online

Users browsing this forum: No registered users and 6 guests