Ah, yes I see what they've done with your post - thats a bit sneaky!
Clearly there is no fix yet, but I agree - why not just come clean instead of blocking communication over the matter.
I used to trust Synology, I'm beginning to wonder now!
I wonder if, in offering the service, Synology under estimated the take up, and as such their systems simply aren't up to the unexpected load?
I suppose they could reduce the frequencey of the boxes calling in via a mini update, though I suspect the better option would be to bolster up the systems delivering the service, for both the current users, and potentially all the new ones who are likely to try to use it in the future.
with interest, since we're clearly not allowed to discuss the matter