Support Form Serial Nr invalid

[schmiid]

Hallo,

I tried to send a support form, but everytime I enter the Serial (mod note: serial no removed) as written on the bottom of my DS106, i am unable to submit the form because "serialnumber invalid".... so I end up here and hope to be in the right place and get help.

The cooling fan in my DS106 is terrible loud and I realy need a replacement. I contacted the vendor and as far as I know general Importeur of Switzerland (Brack) they can't or don't want to help me... I would be realy happy if some Synology Person could get in touch whit me and let me know how I best can get that fan.

(provide contact details in private message or so)

Thank you Alex

[HarryPotter]

You can reach the support team by mailing to support at synology dot com

[schmiid]

Thanks for your help. As suggested I wrote to the support and after 5 days I've got an answer. I can send 15$ via Paypal for shipping, then I get my replacement fan. I am very happy and surprised to be able to get spare parts after 5-6 years. Will buy Synology again!!!