2009.01 - Seagate Owners Please Read - .11/ES2 Firmware Discussion

[Franklin]

Greetings Dex

You will have a lower probability of experiencing the Seagate .11 compatibility issue, but there is no absolute guaranteed answer that you will not experience the issue.

The issue is more prevalent in multi-bay products, there shouldn't be any damaged to the DS107+ hardware - it just affects communications between the Synology system and the HDD itself.

And you should always have a backup of your most important data, please look here for further information.

Hope this helps

[dapoussin]

@Lord KiRon

The only Seagate issue which affects Synology systems is the power consumption of the drive - which prevents it from being used in Synology x07 systems or older. This is a hardware incompatibility and as far as I am aware of, cannot be corrected using any amount of firmware updates by either Seagate or Synology.

What will happen if you use a Seagate .11 drive in an older system is that the drive will be randomly ejected from the Synology System during power up operations, such as during booting or waking up from Hibernation. Also, using a larger PSU will not resolve the compatibility error, it exists at the motherboard level.

Hi Frankin,

I currently have a CS407e with 4 Seagate ST31000340AS and just upgraded to firmware version 731. After that, my RAID5 volume crashed after reboot... sometimes disks 1&2 aren't detected, some other times it's disks 3&4. It seems I'm facing the problem you describe. Is there really nothing I can do about it ?
It's strange because my NAS worked perfecly before the firmware upgrade, and it was planned to shutdown every night at 1am. I doubt this problem can't be solved by Synology... If it really can't, how can I return my product ? From my point of view, it's simply NOT WORKING.

Cheers.
Laurent

[HarryPotter]

If it really can't, how can I return my product ? From my point of view, it's simply NOT WORKING.

Why should anybody take your CS407e back? Synology has published a HDD compatibiity list and there your HDDs are clearly stated as not compatible with x07 models.

So you are right, it is simply not working. And Synology never said it would with this HDD. You have to chose other HDDs.

[Dex]

Thanks for the info Franklin.

And you should always have a backup of your most important data, please look here for further information.

Hope this helps

No issue with the backups, I'm used to have weekly (or more often if necessary) backups using Acronis products before having the NAS.
All my "sensitive" data, mainly photos, is still on my PC and duplicated to the NAS.
Following your post and as my backup hard drive is getting small (250Go), I will replace it with the NAS seagate .11 one and buy a full compliant disk for the NAS (will try to use Acronis trueimage to achieve duplication/expand of the data partition).

David

[fredotech]

I just read this post and confirmed that I have 4 X Seagate 1TB Barracuda 7200.11 Bulk/OEM Hard Drive ST31000340AS (Purchased on 01/06/2009) Installed on my DS408.
I have read the Thread and understand the process to do the firmware updates. i have downloaded the Iso: MooseDT-SD1A-3D4D-16-32MB.ISO.

My question is :
I don't have a Sata capable PC. All my PC are IDE. and i don't have a Sata Card. what card should i buy to perform this maintenance needed?
Also Im showing SD15 as the Firmware version is this the correct one? what Firmware version should I be on?

[Franklin]

Greetings fredotech

I would first suggest that you use the Seagate website tool to determine if your drives are affected
If they are affected and need a firmware update, then you need to either

A) Consult with a computer technician that has the equipment and experience to conduct the firmware update
B) Purchase a compatible SATA controller (compatible with your PC and can support 1TB addressing) and conduct the firmware update yourself.

[MartinS]

Hi,

I bought 207+ and 2x ST31000333AS ( because there on oficial pages this model is not as incompatibility HDD for 07) and I want use it as RAID 1.
Now i read, with this model are problems too ? What i can do ? My dealer want not change disks or synology

[Zouk !]

Now i read, with this model are problems too ? What i can do ? My dealer want not change disks or synology

Hi,

No needs to change drives. Just try to update firmware following corresponding knowledge base and if it's required (depending of your actual firmware).

Best Regards,
Zouk !

[MartinS]

Now i read, with this model are problems too ? What i can do ? My dealer want not change disks or synology

Hi,

No needs to change drives. Just try to update firmware following corresponding knowledge base and if it's required (depending of your actual firmware).

Best Regards,
Zouk !

Do You think, change firmware in Synology 207+ or in HDDs ?

[HarryPotter]

Do You think, change firmware in Synology 207+ or in HDDs ?

The FW of the HDD

[MartinS]

My both new disks ST31000333AS have firmware: CC1H. Must I flash fw , if i want to use it with 207+ as RAID1 ?

I check serial number on seagate pages and i got for both disks : is not affected. Can i believe it ?

[MrWee]

As I read the forum posts then the latest available Seagate firmware for the affected drives seem to "cure" the problems. Is that the general feeling?

I've just ordered a DS408 with 4 x affected disks so I'm very curious

[Zouk !]

Hi all,

My both new disks ST31000333AS have firmware: CC1H. Must I flash fw , if i want to use it with 207+ as RAID1 ?

No => Seagate Knowledge Base 207957

I check serial number on seagate pages and i got for both disks : is not affected. Can i believe it ?

Generally speaking, It's not reliable. But you are not affected for others reasons (see KB above).

As I read the forum posts then the latest available Seagate firmware for the affected drives seem to "cure" the problems. Is that the general feeling?

It's nearly impossible to "feel" the cure effect (when problem appears, drive is simply dead) and actually, at my knowledge, no drives with fixed firmware has been reported dead. Just consider it as a 100% fix about BSY/LBA bug.

Best Regards,
Zouk !

[fredotech]

I just gor a SATA II Card to do the Firmware and I went to the segate website to validate and get the firmware. I sed the model and serail checker to see if I needed to do the upgrade.

I got the following:

SNo Serial number Result Action
1 XXJ00TXX Drive is not affected. No action required.
2 XXJ0X6XX Drive is not affected. No action required.
3 XXJ0X5XX Drive is not affected. No action required.
4 XXJ05JXX Drive is not affected. No action required.

I have XX ed the serial numbers for privacy

Do I still need to do the upgrade?

Im showing firmware version: SD15 on all the drives

[Zouk !]

Do I still need to do the upgrade?

Im showing firmware version: SD15 on all the drives

As a personal advise, yes, you better do it.
SD15 is affected and I really doubt that "some SD15" are affected and "some others SD15" are not...

What are your Parts Numbers ? (P/N)