Welcome to Synology Online Community Forum!
The forum is here to provide a platform for users to share knowledge about Synology products and solutions on how to solve problems. We are pleased the forum fulfills this, and we also do our best to provide help to users.
However, please understand it is impossible for us to monitor and reply to every single post: in addition to posting about your problem on the forum, please also submit a form so that our support team can get in touch with you and help solve your problem more efficiently:
https://myds.synology.com/support/suppo ... p?lang=enu